Armond Guest Email & Phone Number

Marietta, Ga, Us

Atlanta Metropolitan Area

Atlanta Metropolitan Area

Quickly learned to navigate new software and lead generation processes despite a lack of direct coaching because of pandemic conditions.**Closed >$5 million in business, including a $1 million home.**Leveraged software knowledge to train others on providing mortgage quotes to prospects and existing customers.**Collaborated with underwriting teams to overcome client challenges and find alternate solutions to declined loans, requiring relentless due diligence and client education over a span of several months.

Kennesaw, Ga

Specialized in guiding senior populations through all aspects of the reverse mortgage process; used Salesforce to manage an average pipeline of 20 loans. Became licensed in four US states.**Partnered with appraisal management companies; scheduled and reviewed appraisals for accuracy before communicating value-related information to borrowers.**Educated clients on product suitability, documentation, and the impact of expenses, credit, home values, and debt-to-income ratios on overall qualification requirements.**Earned several letters of appreciation and multiple referrals from excellent service delivery.

Atlanta, Georgia

Audited mortgage loan packages, facilitated closings, and served as a subject matter expert to peers as a licensed mortgage loan closer. Utilized effective multi-tasking and time management capabilities in order to ensure timely closing and satisfied borrowers. Applied State Farm Bank policies by remaining current on secondary market mortgage underwriting and compliance guidelines.** Successfully contributed in heading up new division of State Farm Bank in the Atlanta market.** Received numerous awards for quality, and achieved quickest pipeline turnaround time in consecutive months.** Submitted multiple process improvement recommendations as a member of the “On the Ground Team”, which improved employee morale and led to greater efficiency within the Mortgage division.** Track record of serving as subject matter expert for the closing team and other lines of business.** Skillfully reviewed documents pertaining to loan file; ensured that file was ready for closing.

Greater Atlanta Area

Presented, marketed and sold property and casualty insurance as licensed professional (Quote and Bind Sales Representative) in six US states. Interacted directly with customers to assess needs and determine optimal coverage options. Tracked customer communications and sales. Facilitated team meetings, trained peers and shared best practices to drive up performance and morale. ** Entrusted with first-line underwriting responsibilities for numerous clients. ** Bridged the gap between sales and service departments, which streamlined sales and business operations and contributed to productivity and efficiency. ** Achieved the #1 sales ratio percentage for three consecutive months, and received "On the Spot Award" for greatest improvement in sales ratio percentage in a single week. ** Enhanced customer service and expedited sales operations by proposing revisions to extensive disclosure statements read to customers over the phone. ** Recognized as resource to peers for information on increasing sales performance.

Initiated and developed relationships that directly influenced branch profitability.Contacted existing clients to strengthen loyalty and anticipate future needs. Fosteredopen lines of communication with peers in all departments. Tracked and reported sales,loans, referrals and other metrics. Led staff meetings to enhance overall team productknowledge.** Ranked as the #1 producer in the region.** Received the "Giant Performer of the Week" on several occasions; and other awards for stellar salesperformance.** Earned recognition for securing highest number of new accounts in one week, achievingmost approved equity lines of credit applications in one quarter and top number ofappointments set in two straight quarters.** Provided expertise and support in creating calling scripts that were used to reachout to clients and improve professional relationships.

Represented company as liaison and point person to clients, team members and thecommunity. Supervised and coached seven employees. Worked with all lines of business (suchas private wealth and mortgage divisions) to provide superior service to diversifiedcustomers. Managed cash levels, sales performance, technical and office systems and day-to-day business functions.** Improved branch customer service scores from 70% to 96% within two months throughtraining, coaching, motivation and leading by example.** Delivered exceptional customer service; received multiple customer letters ofappreciation.** Recognized for securing greatest number of equity lines of credit applications in the region.

Greater Atlanta Area

Earned promotion after award-winning tenure as Mobile Electronics Specialist in '05. AsManager, led, coached and motivated six professionals through all phases of sales andinstallation process. Built strong relationships with customers, vendors and teams.Tracked performance and identified strategies to fuel sales results and customersatisfaction. Facilitated team meetings to present sales data and boost product knowledge.Setup and maintained displays; ensured optimal stock levels. ** Won competitive sales contest and expenses-paid trip; for sellinghighest number of Pioneer Electronics units in the region.** Inspired and led team to rank as top-performing team throughout region.** Guided team to enhance productivity, sales performance and morale as companytransitioned and store closed.** As Mobile Electronics Specialist, continuously placed in top-5 salespeople in regionand ranked #1 in accessory sales on several occasions, resulting in multiple awards.

Served as knowledgeable and reliable point of contact for customers, providinginformation and insight on electronics and other products. Presented features andbenefits, and assisted customers in making decisions based on their distinct needs.Tracked and reported individual sales numbers. Processed sales transactions. Measuredinventory levels. Assisted in unloading and organizing stock.** Played integral role in the store achieving record-setting sales during the peakholiday season.** Captured attention and elevated sales volume by communicating product knowledge andpromotions to customers.