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Arturo Moreno Email & Phone Number
Senior Operation Manager
at
TTEC
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Operation Manager
Location
Bogota, D.C., Colombia
Company size
Who is Arturo Moreno? Overview
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Quick answer
Arturo Moreno is listed as Senior Operation Manager at TTEC, a company with 7 employees, based in Bogota, D.C., Colombia. AeroLeads shows a matched LinkedIn profile for Arturo Moreno.
Arturo Moreno previously worked as Director Customer Experience (Contractor) at Search Atlas and Business Consultant | Operations Strategy, CRM Management, Data Analytics at Armolux. Arturo Moreno holds Tecnologo En Electronica, Industrial Electronics Technology/Technician from Insutec.
Company email context
Email format at TTEC
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TTEC
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Profile bio
About Arturo Moreno
In my role as an operations leader with experience at Google andUnitedHealth Group, my main goal is to achieve positive outcomes through improving processes and strategic actions. I bring problem-solving skills and team leadership, collaborating with a myteams to exceed expectations with a future-oriented approach and commitment to high standards.Technical Skills:Organization and PlanningProject ManagementAgile MethodologyClient RelationsOperations ManagementData AnalyticsKPI Performance ManagementP&L AnalysisThroughout my career, I have tackled challenges and celebrated achievements, aiming to inspire my team towards top performance by utilizing my skills in enhancing processes, overseeing finances,and strategic planning. These efforts reflect my values of honesty and teamwork, visible in all projects undertaken.By demonstrating my ability to achieve cost reductions up to 7%and productivity enhancements leading to 250K soft savings, I have led various projects such as launching new lines of business and implementing performance improvements to enhance savings and operational efficiency. While I focus on growth and innovation, I also prioritize supporting professional development for long-term success.In addition to my technical skills, I appreciate soft skills like effective communication and empathy, essential for fostering team collaboration and shared success. These attributes complement my strategic approach, cultivating a culture of excellence and imaginative thinking within the teams I guide. For connections, contact me at arturomorenoquiroz@gmail.com or message me on LinkedIn.
Current workplace
Arturo Moreno's current company
Company context helps verify the profile and gives searchers a useful next step.
Ttec
12 roles
Arturo Moreno work experience
A career timeline built from the work history available for this profile.
Director Customer Experience (Contractor)
Current- Design Customer experience workflows and create SOPs for customer support teams for startups.
- Implement Intercom CRM for the customer-facing support team. o Creation of workflows and implementation of AI bot with deviation/ resolution of 30% of the incoming volume.o Create a knowledge base for AI training and.
- Create SOPs for the support team to create Gitlab tickets for developers.
- Breakdown and analysis of churn data.
Aug 2024 - Present
Business Consultant | Operations Strategy, Crm Management, Data Analytics
Current
Armolux
As a results-oriented Business Consultant in Operations for small and medium-sized enterprises, I conceptualize and implement operational policies, CRM systems, and analyze data for client management. Dedicated to optimizing operations and driving strategic decisions for sustainable business expansion.
Jun 2024 - Present
Associate Director Operations
As a Senior Operations Manager at Optum, served as Interim Associate Director for UnitedHealth Group. Led operations, strategized, and ensured optimal performance and client satisfaction.* Reengineered operational guidelines and processes with tech solutions, reducing case review costs by 35.7% and boosting team productivity.* Implemented Power BI for.
Nov 2023 - Jun 2024
Senior Operation Manager
As a Senior Operations Manager at Optum, I led and managed operational activities, focusing on efficiency, performance, and client satisfaction within the organization.* Enhanced workforce stability and motivation through performance-based incentives, reducing attrition by 20% and improving team efficiency by 18%.* Restructured team culture by optimizing.
Apr 2022 - Dec 2023
Manager Account Management
As an Account Manager leading BPO operations for Google Workspace clients with up to 400 FTE, driving service excellence, client satisfaction, and operational efficiency through leadership and strategic management.* Managed Customer and Tech support team for Google Workspace, ensuring efficient service delivery.* Developed automated workflow for Account.
Aug 2020 - Apr 2022
Operation Manager
As an Operations Manager reporting to the Account Manager for Google Workspace clients with up to 100 FTE in my Team, responsible for overseeing day-to-day operations, ensuring efficiency, and maintaining client satisfaction levels.
Jan 2018 - Jul 2020
Team Manager Google
Mar 2017 - Dec 2017
Team Sales Manager
Nov 2016 - Mar 2017
Supervisor De Ventas
Leading a sales team, coordinating real-time performance to achieve daily targets in a fast-paced operational setting. Ensuring sales goals are met through team management and performance monitoring.
Apr 2016 - Sep 2016
Team Manager
Leading a 20+ FTE sales team in a BPO operation to drive revenue growth, exceed targets, and maximize client satisfaction through coaching, process optimization, and performance enhancement.
Jan 2013 - Apr 2016
Experto En Soporte Técnico
Technical support specialist providing assistance for Olympus cameras and voice recording devices through a call center. With a passion for helping customers navigate their technical issues, they excel in troubleshooting, providing guidance on product usage, and ensuring customer satisfaction.
Jun 2012 - Dec 2012
Team & coworkers
Colleagues at TTEC
Other employees you can reach at teletech.com. View company contacts for 7 employees →
BD
Benj D.
Colleague at TtecNational Capital Region, Philippines, Philippines
View →
AR
Angel Rose Ho
Colleague at TtecCavite City, Calabarzon, Philippines, Philippines
View →
JD
Jonas Darwin Cato
Colleague at TtecImus, Calabarzon, Philippines, Philippines
View →
RU
Rams Ugay
Colleague at TtecButuan, Caraga, Philippines, Philippines
View →
JA
Julie Amata
Colleague at TtecMetro Manila, Philippines
View →
NP
Nelamie Pacilan
Colleague at TtecBacolod, Western Visayas, Philippines, Philippines
View →
MG
Miraflor Gutang
Colleague at TtecPhilippines, Philippines
View →
JC
Jun Cuizon
Colleague at TtecCebu, Central Visayas, Philippines, Philippines
View →
MV
Maricel Villegas
Colleague at TtecBulacan, Central Luzon, Philippines, Philippines
View →
DC
Daniel Castro
Colleague at TtecDubai, United Arab Emirates, United Arab Emirates
View →
Benj D.
Colleague at TtecNational Capital Region, Philippines, Philippines
View →
AR
Angel Rose Ho
Colleague at TtecCavite City, Calabarzon, Philippines, Philippines
View →
JD
Jonas Darwin Cato
Colleague at TtecImus, Calabarzon, Philippines, Philippines
View →
RU
Rams Ugay
Colleague at TtecButuan, Caraga, Philippines, Philippines
View →
JA
Julie Amata
Colleague at TtecMetro Manila, Philippines
View →
NP
Nelamie Pacilan
Colleague at TtecBacolod, Western Visayas, Philippines, Philippines
View →
MG
Miraflor Gutang
Colleague at TtecPhilippines, Philippines
View →
JC
Jun Cuizon
Colleague at TtecCebu, Central Visayas, Philippines, Philippines
View →
MV
Maricel Villegas
Colleague at TtecBulacan, Central Luzon, Philippines, Philippines
View →
DC
Daniel Castro
Colleague at TtecDubai, United Arab Emirates, United Arab Emirates
View →
1 education record
Arturo Moreno education
-
Insutec
FAQ
Frequently asked questions about Arturo Moreno
Quick answers generated from the profile data available on this page.
What company does Arturo Moreno work for?
Arturo Moreno works for TTEC.
What is Arturo Moreno's role at TTEC?
Arturo Moreno is listed as Senior Operation Manager at TTEC.
Where is Arturo Moreno based?
Arturo Moreno is based in Bogota, D.C., Colombia while working with TTEC.
What companies has Arturo Moreno worked for?
Arturo Moreno has worked for Ttec, Search Atlas, Armolux, Optum, and Sutherland.
Who are Arturo Moreno's colleagues at TTEC?
Arturo Moreno's colleagues at TTEC include Benj D., Angel Rose Ho, Jonas Darwin Cato, Rams Ugay, and Julie Amata.
How can I contact Arturo Moreno?
You can use AeroLeads to view verified contact signals for Arturo Moreno at TTEC, including work email, phone, and LinkedIn data when available.
What schools did Arturo Moreno attend?
Arturo Moreno holds Tecnologo En Electronica, Industrial Electronics Technology/Technician from Insutec.
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