Amberly Rivera-Morrell Email & Phone Number

Denver, Colorado, United States

- Increased revenue support from $11M to $15M by partnering with revenue team to facilitate client onboarding and project setup, managing legal agreements, and compliance requirements- Boosted resolution times by 15% through precise issue identification and streamlined internal communication, enhancing team efficiency and contributing to higher client satisfaction- Revamped client best practice guides to ensure alignment with the latest operational standards, creating new guides for better orientation of both new and long-standing clients- Developed and implemented strategic client interaction protocols with revenue partners, proactively managing engagement updates, tracking purchase orders, and initiating timely outreach to ensure budget alignment and foster additional business opportunities- Analyzed client purchase orders in Excel to identify budget thresholds, providing updates to clients and revenue partners when 20% of budget remained, and leveraged tracking insights to send timely reminders and explore potential new opportunities with clients

Denver, Colorado, United States

- Successfully managed a loan pipeline worth between $4 million and $9 million with 100% of loans receiving final approval and funding by contract determined closing date, about 10 loans monthly - Contributed to the optimization of the loan submission process to receive loan approval 15% faster than previous submission process and 30% faster for pre-approvals - Clearly communicated mortgage loan requirements to customers, highlighted best practices during the loan process, and provided technical support as new technology was phased in - Analyzed income, assets, and credit documents to create reports that supported borrower’s creditworthiness, satisfied loan requirements, and ensured final approval - Coordinated with partner agencies and internal teams to obtain information and documentation, provided follow up services, and executed smaller projects as needed

Denver, Colorado, United States

Taking full control of the loan process and borrower experience, I help the Loan Officer and Borrower communicate with our internal teams. I process all documents and coordinate with our internal teams to ensure deadlines are met and borrowers get into their new homes on closing day!

Denver Metropolitan Area

- Received Loan Origination License May 2022- Provided amazing customer service and relationship management that lead to many repeat clients- Successfully managed 10-15 loans a month simultaneously and with 99% of loans receiving final approval and funding - Provided high-level analysis of income, assets, and credit documents in order to support loan qualification criteria- Strategized with partner agencies best practices to serve clients and obtain vital loan documents - Collaborated with various internal teams to evaluate stakeholder and client needs in order to deliver loan products - Mentored and trained other team members to confidently work independently and maintain personal pipelines - Streamlined training and reference materials to match current practices and loan product requirements- Increased loan capacity through high attention to detail and personal organization

Boulder, Colorado, United States

Craft house cocktails and drinks to company specifications while delivering exceptional customer service in these trying times. -Accurately describe menu items to guests.-Ensure food and drinks are made correctly, with consideration to guest allergies and preferences.-Answer guest questions about the restaurant, food, and drink and give suggestions based on guest feedback.Skills: Customer service, product knowledge, team leadership, multitasking, attention to detail, time management, independent work ethic

Taipei City, Taiwan

Managed a staff of teachers while navigating cross-cultural communication and relations while teaching English as a second language to K-9 students. - Achieved goal English fluency for K-9 students through reading, writing, and spoken practice drills- Retained 90% return rate of students across K-9 classes semester over semester for a 3-year period - Trained, mentored, and evaluated new teachers and retained 80% of contracted teachers YOY- Coordinated class schedules with sister schools to optimize teacher time and classes provided

Taipei City, Taiwan

Taught students ages 3-15 in Elementary and kindergarten English. Completed 7 days of teacher training through Hess International Language School. Completed follow up training when suggested. Earned a Hess TEFL degree after a year of in-classroom teaching.

Gave tours at Celestial Seasonings Tea Factory to groups of 30-45 guests, providing a 30 minute long walking tour that cites many facts about the factory and company.Provide customer and consumer service to guests in the gift shop and whenever asked. Experience with handling cash and credit card transactions, as well as high volumes of customers at one time.

Bear Creek Recreation Center, Boulder, Co

Interacted with recreation center patrons by checking them into the center, answering questions and concerns, and assisting in various exercises. Manage other recreation center employees in cleaning equipment and maintaining recreation center cleanliness.

Product Management

Learning to balance business viability, technical feasibility, and customer desire to lead products and features toward long-term success..

Certificate Program, Chinese Language

Bachelor’S Degree, Chinese Language And Civilization

Activities and Societies: Project Pengyou Founding Member - Board Member 2014-2016, Head of Marketing 2014-2015, Vice President 2015-2016

Google Project Management Certificate, Project Management