Armstead, Ever Email & Phone Number

Issue binder Rescission and Cancellation notices to policyholders, lien holders in accordance with policy language and State insurance rules and statusesUpdate Company processing systems regarding policy statusMaintain register of "proof mailing"​ for all Notices of CancellationManage update of Company "pending cancelled" system reportsReview applicable policy language and insurance statues to assure company compliance of all notices issuedMaintain and keep current regulations regarding binder rescissions, cancellations and reinstatementsProcess Reinstatement Notices on cancelled policies as applicable

Handles inbound customer service inquires regarding billing, website assistance, commissions and claimsMaintains knowledge of all company product linesResearch and resolve problem inquiries from agents, policyholders and sales representatives and follow up to conclusionProcess premium refunds to customers in accordance with departmental proceduresIdentify customer problems and recommend solutions to management

Receive payment by cash, check, credit cards or debitIssue receipts, refunds, credits to customersAnswer customers’ questions and provide information on productsAssist customers by providing information and resolving their complaints

Initiating a sincere and friendly greeting to guestAttentive to my position and assigned areaProvide helpful and accurate directions around the ballparkScan Tickets for entry Maintain suite and club box level

Process all routes and "call outs" to service representatives in the fieldDispatch using two-way radio, Service LinkProgram and geographical maps of territories in the service areas Assist field representatives with information about cross streets to ensure that they make it to their appointments in a timely mannerResponsible for all correspondence for non-accessible accountsManage all reports which document field personnel accountability and meter readings in order to bill customer accounts Create work orders to determine why accounts were not billed - correct billing issue in the "Banner" computer system Input "reads" taken from customers that move in/out of service properties

Process cash transactions of customer purchasesRun audit to maintain register integrity; report all discrepancies to management Place new products on the sales floor , mark down old inventory in the department Assist other departments as requested by managementRespond to customer phone inquires about products on the sales floor

Investigate billing issues for customers involving their ATM transactionsRespond to incoming customer callsRespond to letters of inquiry and walk-in requests Responsible for balancing teller boxes and completing daily transaction requests of patrons

 Investigate billing issues for customers involving their ATM transactions Respond to incoming customer calls Respond to letters of inquiry and walk-in requests  Responsible for balancing teller boxes and completing daily transaction requests of patrons