Juan E. Armstrong Lezcano Email & Phone Number

San Juan, Puerto Rico

Senior ce/cx analyst at thepointsguy.com

CE/CX analyst on thepointsguy.com

• Associate product manager for Healthline.com/find-care
• Associate product manager for our Education vertical

San Juan, Puerto Rico

• Paid media associate at Healthline.com

Fort Mill, South Carolina, United States

• Customer Experience analyst for Health & Wellness products at Healthline.com

Fort Mill, South Carolina, United States

• Paid search analyst for ThePointsGuy.com

San Juan, Pr, Puerto Rico

• Reduced the time it takes for an employee to access to their applications by almost 50%.
• Managed the part of the project where we created pre-authorized roles for employees in General Mortgage Servicing.
• Presented the project’s results to the Senior Management Team.

San Juan, Puerto Rico

• Assisted the District Manager in training and motivating sales representatives in the #1 District office in sales in Puerto Rico.
• Office sold over $300K for the summer period.
• Interviewed over 600 applicants.
• Conducted personal consultations with sales representatives.
• Conducted training seminars in order to train new sales representatives to effectively show and sell Cutco Cutlery.
• Worked with and partially managed the receptionist team.

San Juan, Puerto Rico

• Handled the direct sale of high-quality cutlery and culinary products to customers; understood customers wants and needs to provide the finest costumer service.
• Ability to create quality relationships with customers and coworkers.
• Established new clients through referral and lead generation.
• Field trained new representatives, offering a model of successful performance.
• Gave several messages in front of coworkers.
• Achieved eight promotions within seventeen months, with a closing ratio of 70-80% and career sales of over $60,000.

San Juan, Puerto Rico

• (The 4 month period between May and the begining of August I was Branch Manager *See Below*)
• Assisted the District Manager in training and motivating sales representatives in the #1 District office in sales in Puerto Rico, and top 10 in sales nation wide.
• Interviewed over 700 applicants.
• Conducted personal consultations with sales representatives.
• Conducted training seminars in order to train new sales representatives to effectively show and sell Cutco Cutlery.

Mayagüez, Puerto Rico

• Ran my own business for the summer of 2015.
• Independently recruited, trained, developed, and motivated a sales force of 53 representatives.
• Managed and developed four receptionists/secretaries.
• Interviewed over 300 applicants.
• Developed a business plan, conducted weekly meetings, and handled all office expenses.
• Generated office sales volume of over $40,000.

Bachelor Of Business Administration - Bba, Marketing- Supply Chain Management

Activities and Societies: CSCMP Student Roundtable, Boricua Student AssociationJoined USF as a transfer student in January 2018 from the.

Study Abroad Program, Marketing

Studied abroad for the second semester of the 2016/2017 school year

Bachelor Of Business Administration (B.B.A.), Marketing

The Faculty for Business Administration in the University of Puerto Rico: Rio Piedras campus is accredited by the AACSB

High School

Activities and Societies: Swim Team (Jr. Varsity & Varsity), Water Polo (Varsity), Sharing Hearts Club (Community Service), Environmental.