Paul Armstrong Email & Phone Number

Toronto, Ontario, Canada

Product Specialist (2020 – 2024)- Performed user acceptance testing (UAT) for various web and mobile applications and logged issues and feedback in the JIRA ticketing system to the development team.- Provided level 2 support to customer service representatives and mortgage brokers to resolve technical issues related to products at M3 Financial Group and its mortgage brokerage bands Mortgage Alliance, Multi-Prets, Invis, Mortgage Intelligence and Verico.- Created testing plans with… Show more Product Specialist (2020 – 2024)- Performed user acceptance testing (UAT) for various web and mobile applications and logged issues and feedback in the JIRA ticketing system to the development team.- Provided level 2 support to customer service representatives and mortgage brokers to resolve technical issues related to products at M3 Financial Group and its mortgage brokerage bands Mortgage Alliance, Multi-Prets, Invis, Mortgage Intelligence and Verico.- Created testing plans with in-depth test cases and executed them on different platforms and devices.- Worked closely with the development team, mortgage brokers and business analysts to suggest improvements and enhancements for the products such as Mortgage Boss.- Became an expert with the company’s technology programs verifying correct mortgage calculations and compliance forms to government standards. Demonstrated these features to existing and potential mortgage brokers.- Provided detailed reports to management on the state of the systems and their performance metrics. Show less

Toronto, Canada Area

- Provided daily support, maintenance and development of internet applications, IBM AS400, Avaya telephone systems, Mobile device management and support using BES 12, Windows. Active Directory, Microsoft Office and business applications.- 24x7 On-Call support for critical business operations and liaison with 3rd party vendors. - Analysed and completed business intelligence data mining/query requests of databases for use in reports, lists, statistics, used in corporate strategy and… Show more - Provided daily support, maintenance and development of internet applications, IBM AS400, Avaya telephone systems, Mobile device management and support using BES 12, Windows. Active Directory, Microsoft Office and business applications.- 24x7 On-Call support for critical business operations and liaison with 3rd party vendors. - Analysed and completed business intelligence data mining/query requests of databases for use in reports, lists, statistics, used in corporate strategy and initiatives.- Used advanced MS Excel, IBM Query 400, VBA, MS Access for automation and data mining.- Engaged in project testing, implementation and completion while tracking, documenting and resolving issues.- Interpreted and documented complex project and user requirements.- Created technical documents/manuals for assigned systems, enabling staff to quickly and properly learn and accomplish assigned tasks. Show less

Toronto, Ontario

- Analyzed and resolved a variety of issues, while ensuring compliance standards are met.- Adjudicated compensation claims involving Laurentian Bank and its subsidiaries.- Investigated and interpreted serious service and legal issues and recommended solutions.- Performed mutual fund trade corrections involving letters of indemnity.

Toronto, Ontario

- Reviewed the credit worthiness of individuals requesting a leveraged loan product.- Ensuring the company’s policies and procedures were adhered to before credit was extended.

North York, Ontario

- Prepared dashboard reports for Head Office and clients.

North York, Ontario

- Worked in the Bank of Nova Scotia Visas and Loans department.

Markham, On

- I.T administrator involving selection, purchase, installation and support.- CNC and CAD/CAM programming for the printed circuit board industry.

Toronto, Canada Area

Masters Of Arts Degree In Finance And Investments, Finance And Financial Management Services

- Core Academic Modules: Principles of Finance, Investment Analysis, Domestic and International Portfolio Management, Corporate Finance.

Bachelor Of Arts In Economics, Economics

Canadian Investment Funds Course, Mutual Funds