Caroline Armstrong Email & Phone Number

London, United Kingdom

London, United Kingdom

London, United Kingdom

During the last 18 months in this position I recruited and set-up a new engagement team contributing to the 30% growth of the business we saw in the UK.I reviewed and implanted new processed to ensure client and candidate SLAs were met.Increased engagement by 20% in 18 months.Implemented new marketing material and reviewed new methods to engage with our customers.Designed and rolled out a weekly projections report to help the Account management team projections… Show more During the last 18 months in this position I recruited and set-up a new engagement team contributing to the 30% growth of the business we saw in the UK.I reviewed and implanted new processed to ensure client and candidate SLAs were met.Increased engagement by 20% in 18 months.Implemented new marketing material and reviewed new methods to engage with our customers.Designed and rolled out a weekly projections report to help the Account management team projections and monitor sales figures against monthly budgets.Managed and developed a team of 9 to ensure business KPIs were met.Worked closely with the Associate team to ensure new delivery methods were understood and rolled out effectively.Member of the Executive Management Team working closely with senior colleagues to consistently improve our business. Show less

London And Northampton

Managed and controlled all staff and associate recruitment for the business.Key point of contact for clients, ensuring SLAs were adhered to and ensured issues were escalated and dealt with appropriately in a timely manner.Successfully managed a newly formed team at a time when their roles greatly contributed to company growth to £1M per month. Overhaul of processes in line with new business demands and creation of new Project Management Team.Appointed as a member… Show more Managed and controlled all staff and associate recruitment for the business.Key point of contact for clients, ensuring SLAs were adhered to and ensured issues were escalated and dealt with appropriately in a timely manner.Successfully managed a newly formed team at a time when their roles greatly contributed to company growth to £1M per month. Overhaul of processes in line with new business demands and creation of new Project Management Team.Appointed as a member of the Executive Management Team. Show less

London And Northampton

Key company contact within the business for IT systems.Development of business pipeline report to provide the most up to date report of figures and trends.Management of CRM system to simplify processes and avoid work duplication across the business.On-going maintenance and development of in-house database to capture feedback and roadmap further enhancements for subsequent design work.Regular attendance to new and existing business meetings. Submit agreed… Show more Key company contact within the business for IT systems.Development of business pipeline report to provide the most up to date report of figures and trends.Management of CRM system to simplify processes and avoid work duplication across the business.On-going maintenance and development of in-house database to capture feedback and roadmap further enhancements for subsequent design work.Regular attendance to new and existing business meetings. Submit agreed MI reports within timeframes set by the clientAnnual review of sales figures for the CEO highlighting key accounts, largest spenders and sector trends.Production of the board report collating monthly sales figures, analysing profit and loss reports, predicting future turnover based on opportunities and summarising monthly success stories. Show less

Northampton

Key member of the resourcing team working across a variety of accounts.Worked closely with key HR members to discuss project needs and implement.Client-Associate allocation- working closely with associates to ensure their skills and experiences were best matched to clientsLiaising with individuals at all levels to explain their outplacement support and activate their career transition programme.

Working on the 'permanent' desk, I interviewed candidates and matched them to relevant roles, as well as marketing candidates to the companies I worked closely with.

My day to day role was to be the first point of contact for all customers, responding to queries, resolving complaints and working closely with the associate and management team

2.1, Linguistic Studies

Activities and Societies: Competiton Secretary 2005-06 for the Trampolining club. Member of the Netball squad from 2003-06

Education record