Evan Armstrong Email & Phone Number

Chandler, Az, Us

Tempe, Arizona, United States

Tempe, Arizona, United States

Primary duties include testing game development software and driving daily tasking for team members. This includes reviewing code to isolate possible problems as well as manual operation of software. Secondary duties include communicating directly with partners to improve testing efficacy as well as ensuring that all local team members have the required resources to accomplish tasks assigned from partners during this time. Tertiary duties include on-boarding new testers as well as optimizing documentation and processes.

Developed Customer Service Team policies and procedures. Developed reference materials and guidelines for daily operations. Daily interaction with customers in order to provide support or resolve complaints Documented unanswerable questions for expert review. Interviewed, hired, and trained new employees.• Designed and managed Customer Database using Microsoft Access and Excel• Created Business Intelligence and Business Analytics solutions resulting in a 9.6% increase in MRR.

Developed Customer Service Team policies and procedures. Developed reference materials and guidelines for daily operations. Daily interaction with customers in order to provide support or resolve complaints Documented unanswerable questions for expert review. Interviewed, hired, and trained new employees.• Designed and managed Customer Database using Microsoft Access and Excel• Created Business Intelligence and Business Analytics solutions resulting in a 9.6% increase in MRR.

Kansas City, Missouri Area

Periodic consulting for various political campaigns. Frequently designed logistics for day-to-day operations, as well as book-keeping and payroll for employees.

Sought out prospective clients to form business partnerships with. Negotiated rate agreements for services rendered.

Customer relations with a focus on retention and account management.

Bachelor'S Degree, Network And System Administration/Administrator

Accelerated Double Major in Network Security and Engineering. Online Courses.

Associate’S Degree, Strength Training / Dietary Science

Study of kinesiology and nutrition. Motion of the human body and requirements for adequate to superior nutritional intake.