James Armstrong Email & Phone Number

Us

Lead UHG’s initiative to manage accessibility-related risk in procurement, sales and customer relations. Advocate for accessibility and partner with internal and external stakeholders at all levels to build awareness and prioritize accessibility. Serve as subject matter expert for partners in Legal, Procurement and Sales giving guidance and recommendations for responses to RFPs, customer requests for information and contract negotiations. Escalate issues and exceptions to executive leadership with summaries and recommendations for clear decision-making. Integrate accessibility in supplier sourcing and procurement workflow with new processes, prioritization models, documentation and templates to identify and select preferred options for accessibility. Apply risk factors and impact analysis to prioritize backlog of risk assessments. Develop and deliver presentations and training to build accessibility awareness and process adoption.

Us

Oversaw the expansion of Optum’s digital accessibility program to double the number of products and businesses participating in annual accessibility assessments and funding for accessibility tools and resources. Manage budgets and resource plans for projects that build accessibility capability at UnitedHealth Group including standards, training, best practices and tools for testing. Lead initiatives for integrating accessibility in vendor management and business development processes.

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Established the digital accessibility program for UnitedHealth Group’s Optum business including identifying top-priorities for accessibility, building relationships, securing funding, tracking progress and reporting on current state of accessibility for in-scope digital experiences. Managed UnitedHealth Group’s accessibility enablement program including its 2.2 million dollar budget, resource plans and the development of standards, best practices, templates and tools that enable teams and stakeholders to integrate accessibility in their work. Promoted awareness and education in communications, presentations and training delivered on an ongoing basis. Secured membership for UnitedHealth Group in the Worldwide Web Consortium where we are regular contributors to workgroups in their Web Accessibility Initiative.

Us

Delivered effective User Experience design solutions in collaboration with users, teams and stakeholders for products from Abrazo Healthcare, AmeriChoice, UnitedHealthcare, UHG Legal and Regulatory Affairs and Optum Financial Services. Led User Experience for overhaul of major sections of myuhc.com, UnitedHealthcare’s flagship consumer portal. Accessibility SME providing guidance to business and development teams for integrating accessibility during product development. Performed product accessibility assessments using manual and automated methods with tools including aXe, WAVE, Web Accessibility Toolbar, JAWS and NVDA screen readers and Dragon Naturally Speaking. Identified section 508 and WCAG guideline failures and provided fix recommendations for design, content and code.

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Planned and managed up to 25 concurrent 20K to 250K projects working with diverse teams and stakeholders to bring websites and applications through ideation, design and implementation to delivery with client approval ratings of 92%. The Interactive Marketing and Design group is a business services group specializing in bringing user-centered design to websites and applications for clients inside and outside of UnitedHealth Group.

Responsible for business analysis, project planning and management, development of process and documentation standards and, tracking and reporting project status to executive management. Led transition to corporate project management and reporting standards, development of several programs including Risk Management and Best Practices Reviews, bringing to market products like Martindale-Hubbell's eConfidentials on-line survey tool and working with talented teams to deliver quality Client Development products for lawyers and firms.

La Défense, Cedex France, Fr

Prepared and conducted web-based and in-person training programs for companies including Bristol-Myers Squibb and Sanofi-Synthelabo. I was part of a team who pulled together a very successful set of programs with limited resources.

Us

Planned UI design, structure and navigation of large-scale websites and applications; Conduct heuristic evaluations for client sites; Work with business analysis, design and technical teams to coordinate effective integration of UI and back-end systems; Create and present diagrams and schematics detailing structure and function.Coordinated all administrative function for busy Web Design department. Credited with streamlining department, improving communication, facilitating productivity and eliminating missed delivery deadlines.

The Center School is a K-12 school serving students with learning disabilities from across the NJ. I began at The Center School as a Crisis Counselor then later became Education Technology Coordinator responsible for IT operations, leading the tech education team and developing and conducting custom technology training programs. Secured grant funding to increase the IT budget by 100%, oversaw the installation of the school's first network and led the program that helped students gain valuable technology skills.