James Armstrong

James Armstrong Email and Phone Number

Digital Accessibility Lead, Vendors and Customers - UnitedHealth Group @ UnitedHealth Group
Keyatala Rd, CIT Scheme 47, Hindustan Park, Gariahat, Kolkata, West Bengal 700019, India
James Armstrong's Location
Basking Ridge, New Jersey, United States, United States
James Armstrong's Contact Details
About James Armstrong

I am a Digital Accessibility lead with focus on UnitedHealth Group vendors and customers. I build partnerships with stakeholders in Business, IT, legal, compliance, vendor management and others to set priorities, influence policy and align processes to support shared goals for meeting WCAG, section 508, ACA, ADA and providing a great experience for anyone who uses our digital products and services.- Adaptable and detail-oriented with demonstrated ability to influence and build capability - Over 10 years of digital accessibility experience and knowledge of laws and guidelines and best practices- Professional certifications in accessibility and project management and currently serving as UHG’s Advisory Committee Representative to the W3C- Related experience in project management, product development and training, and in healthcare, legal, pharma and educationMy interest in digital accessibility began as a User Experience Designer while researching a project that came with accessibility requirements. The role disabilities played in my family and work life fueled my interest and digital accessibility quickly became my area of focus. Awareness of accessibility at UnitedHealth Group grew over time and so did demand for accessibility testing, training and remediation support. From my start as an Accessibility Engineer on our small team I have grown into roles that helped mature the practice and build capability in the organization at scale. Today I am grateful to be part of a thriving practice of exceptional accessibility professionals collaborating with hundreds of teams, stakeholders, leaders and other partners throughout the organization.

James Armstrong's Current Company Details
UnitedHealth Group

Unitedhealth Group

View
Digital Accessibility Lead, Vendors and Customers - UnitedHealth Group
Keyatala Rd, CIT Scheme 47, Hindustan Park, Gariahat, Kolkata, West Bengal 700019, India
Website:
unitedhealthgroup.com
James Armstrong Work Experience Details
  • Unitedhealth Group
    Team Lead - Vendor And Customer Accessibility
    Unitedhealth Group Jan 2022 - Present
    Us
    Lead UHG’s initiative to manage accessibility-related risk in procurement, sales and customer relations. Advocate for accessibility and partner with internal and external stakeholders at all levels to build awareness and prioritize accessibility. Serve as subject matter expert for partners in Legal, Procurement and Sales giving guidance and recommendations for responses to RFPs, customer requests for information and contract negotiations. Escalate issues and exceptions to executive leadership with summaries and recommendations for clear decision-making. Integrate accessibility in supplier sourcing and procurement workflow with new processes, prioritization models, documentation and templates to identify and select preferred options for accessibility. Apply risk factors and impact analysis to prioritize backlog of risk assessments. Develop and deliver presentations and training to build accessibility awareness and process adoption.
    View
  • Unitedhealth Group
    Director - Optum Digital Accessibility Program
    Unitedhealth Group Jan 2021 - Jan 2022
    Us
    Oversaw the expansion of Optum’s digital accessibility program to double the number of products and businesses participating in annual accessibility assessments and funding for accessibility tools and resources. Manage budgets and resource plans for projects that build accessibility capability at UnitedHealth Group including standards, training, best practices and tools for testing. Lead initiatives for integrating accessibility in vendor management and business development processes.
    View
  • Unitedhealth Group
    Senior Accessibility Specialist
    Unitedhealth Group Dec 2013 - Jan 2021
    Us
    Established the digital accessibility program for UnitedHealth Group’s Optum business including identifying top-priorities for accessibility, building relationships, securing funding, tracking progress and reporting on current state of accessibility for in-scope digital experiences. Managed UnitedHealth Group’s accessibility enablement program including its 2.2 million dollar budget, resource plans and the development of standards, best practices, templates and tools that enable teams and stakeholders to integrate accessibility in their work. Promoted awareness and education in communications, presentations and training delivered on an ongoing basis. Secured membership for UnitedHealth Group in the Worldwide Web Consortium where we are regular contributors to workgroups in their Web Accessibility Initiative.
    View
  • Unitedhealth Group
    Senior Ux Designer
    Unitedhealth Group Aug 2008 - Dec 2013
    Us
    Delivered effective User Experience design solutions in collaboration with users, teams and stakeholders for products from Abrazo Healthcare, AmeriChoice, UnitedHealthcare, UHG Legal and Regulatory Affairs and Optum Financial Services. Led User Experience for overhaul of major sections of myuhc.com, UnitedHealthcare’s flagship consumer portal. Accessibility SME providing guidance to business and development teams for integrating accessibility during product development. Performed product accessibility assessments using manual and automated methods with tools including aXe, WAVE, Web Accessibility Toolbar, JAWS and NVDA screen readers and Dragon Naturally Speaking. Identified section 508 and WCAG guideline failures and provided fix recommendations for design, content and code.
    View
  • Unitedhealth Group
    Senior Project Manager
    Unitedhealth Group Dec 2007 - Aug 2008
    Us
    Planned and managed up to 25 concurrent 20K to 250K projects working with diverse teams and stakeholders to bring websites and applications through ideation, design and implementation to delivery with client approval ratings of 92%. The Interactive Marketing and Design group is a business services group specializing in bringing user-centered design to websites and applications for clients inside and outside of UnitedHealth Group.
    View
  • Lexisnexis Martindale-Hubbell
    Program Manager
    Lexisnexis Martindale-Hubbell Dec 2003 - Dec 2007
    Responsible for business analysis, project planning and management, development of process and documentation standards and, tracking and reporting project status to executive management. Led transition to corporate project management and reporting standards, development of several programs including Risk Management and Best Practices Reviews, bringing to market products like Martindale-Hubbell's eConfidentials on-line survey tool and working with talented teams to deliver quality Client Development products for lawyers and firms.
  • Dendrite
    Training Consultant
    Dendrite 2002 - 2003
    La Défense, Cedex France, Fr
    Prepared and conducted web-based and in-person training programs for companies including Bristol-Myers Squibb and Sanofi-Synthelabo. I was part of a team who pulled together a very successful set of programs with limited resources.
    View
  • Xpedior
    Information Architect / Producer
    Xpedior 2000 - 2002
    Us
    Planned UI design, structure and navigation of large-scale websites and applications; Conduct heuristic evaluations for client sites; Work with business analysis, design and technical teams to coordinate effective integration of UI and back-end systems; Create and present diagrams and schematics detailing structure and function.Coordinated all administrative function for busy Web Design department. Credited with streamlining department, improving communication, facilitating productivity and eliminating missed delivery deadlines.
    View
  • Center School
    Education Technology Director
    Center School 1998 - 2000
    The Center School is a K-12 school serving students with learning disabilities from across the NJ. I began at The Center School as a Crisis Counselor then later became Education Technology Coordinator responsible for IT operations, leading the tech education team and developing and conducting custom technology training programs. Secured grant funding to increase the IT budget by 100%, oversaw the installation of the school's first network and led the program that helped students gain valuable technology skills.

James Armstrong Skills

Outsourcing Bpo Business Process Improvement Vendor Management Process Improvement Business Development Offshoring Management Service Delivery Business Analysis Business Process Program Management Business Transformation Change Management Crm Leadership Solution Architecture Call Centers Cross Functional Team Leadership Operations Management It Strategy Workforce Management Team Management It Outsourcing Strategy Contact Centers Team Leadership Call Center Shared Services Customer Experience Account Management Transition Management Performance Management Six Sigma Project Delivery Itil Sla Outsourcing Management It Service Management Operational Excellence Pmp Process Management Business Process Re Engineering Executive Management Software Project Management Customer Satisfaction Saas Process Engineering Erp Sdlc User Experience Information Architecture Agile Methodologies Usability Testing Requirements Gathering User Centered Design Heuristic Evaluation User Interface Design Usability Integration Axure User Experience Design Web Design Accessibility Wcag Section 508 Digital Accessibility

James Armstrong Education Details

  • Bowling Green State University
    Bowling Green State University
    Psychology

Frequently Asked Questions about James Armstrong

What company does James Armstrong work for?

James Armstrong works for Unitedhealth Group

What is James Armstrong's role at the current company?

James Armstrong's current role is Digital Accessibility Lead, Vendors and Customers - UnitedHealth Group.

What is James Armstrong's email address?

James Armstrong's email address is v-****@****oft.com

What is James Armstrong's direct phone number?

James Armstrong's direct phone number is (360)-786*****

What schools did James Armstrong attend?

James Armstrong attended Bowling Green State University.

What skills is James Armstrong known for?

James Armstrong has skills like Outsourcing, Bpo, Business Process Improvement, Vendor Management, Process Improvement, Business Development, Offshoring, Management, Service Delivery, Business Analysis, Business Process, Program Management.

Who are James Armstrong's colleagues?

James Armstrong's colleagues are Vivek Pandey, Amy Saavedra, Sonia Crosthwaite, Kevy Armand, Pintu Skzr, Cheryl Hammelmann, Kannan Raghavan.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.