Lawrence Armstrong Email & Phone Number

Pickering, On, Canada

• Implement Salt Open (SaltStack) to unify workstation and server configuration management utilizing an infrastructure as code methodology.• Reduce time to deploy and package applications or updates on Windows systems by integrating Chocolatey into the Salt workflow.• Plan the implementation of multi-factor authentication (MFA) across the organization for Office 365 and VPN services utilizing Duo.• Design monitoring and alerting infrastructure to improve system alerting visibility by converging monitoring solutions into Zabbix and leveraging two-way synchronization to improve on-call rotations.• Provide IT solutions to help MPAC reduce costs using open source options such as our asset management, configuration management and monitoring systems to name a few.

Pickering, On, Canada

• Administer and orchestrate systems across multiple cloud environments (public and private) including AWS, VMWare vSphere and Citrix XenServer.• Automate the management and deployment of macOS devices and software by using JAMF Pro (Casper Suite).• Design, implement and oversee the deployment and infrastructure strategy for the Windows 10 upgrade rollout.• Plan and implement upgrades for Active Directory, Active Directory Federation Services, WSUS, Exchange and Active Directory Certificate Services to Windows Server 2016 versions.

Pickering, On, Canada

• Perform patch management, application deployments and OS deployments across multiple platforms using SCCM.• Manage a hybrid Office 365 / Exchange environment including Skype for Business.• Create documentation and instructions for end-users and for my IT Support teams.• Implement Equitrac Office rollout and replacement for MPAC’s fleet of networked printers and their associated print servers across 25+ office locations.• Setup training sessions for end users and first level support staff for new software or hardware that is coming into MPAC (such as Skype Room Systems or ClickShare).• Orchestrate the deployment and management of McAfee HIPS and VSE products via ePolicy Orchestrator. • Transition from managing MobileIron to the implementation of AirWatch for the management of mobile devices.

• Management of PC repair business targeted towards residential users.• Maintenance of website including WordPress installing/upgrading as well as plugins while also writing content for the site.• Repair customer desktops/laptops whether the issue be hardware or software related.• Backup customer’s data and/or image PC before repairs or upon their request.• Order required parts for the customer’s PC.• Installation of Windows and Linux operating systems.• Collect payment from customer via Square or cash.• Starting up Linux 4 Lives initiative for lower income families/people.

Guelph, On

• Greet customers in a friendly, efficient and overall positive manner.• Build customers’ orders to Always Fresh build standards while also surpassing performance standards.• Efficient cash handling as well as the use of debit/credit terminals.• Work as a team player with other staff members and supervisors to complete a common goal.

Guelph, On

• Setup, design and maintenance of WordPress websites and any required plugins.• Review website code written by other site maintainers.• Handle advertisement management and other revenue streams.• Perform pentesting on servers to validate the web security for externally facing services.

Guelph, On

• Provide technical support to end-users for Windows machines and other software including but not limited to Microsoft Office.• Discuss with user what needs to be fixed and prioritize their issues.• Creating/Deploying imaged operating system backups to desktops and laptops.• Performing Windows operating system installations.• Virus and other malware removal on user’s machines.• Computer hardware assembly as well as maintenance for replacing failing or simply aging parts.

Computer Systems Technology, Information Technology, With Honours

Ontario Secondary School Diploma (Ossd)