Leonard Armstrong Email & Phone Number

Princeton, New Jersey, Us

• Developed education recommender system to assist and encourage educators and learners.

Philadelphia, Pa, Us

• Provided survey analytics and visualizations for the author of an upcoming business psychology book. • Web scraping and graph database creation of recipe data for nutrition analysis.• Developed a machine learning model of NCAA tournament (March Madness) seeding predictions achieving 83% accuracy ± 1 seed.• Image recognition of clothing articles achieving over 93% accuracy.

Philadelphia, Pa, Us

Designed and implemented IT Service Management principles for NBME’s IT Infrastructure Services organization using ServiceNow as the online tool to track information in these processes. Implemented processes are incident management, problem management, change management, configuration management database, an enterprise service catalog and an IT-for-IT service catalog.Designed and implemented an ITIL-compliant change control process. Designed online implementation in ServiceNow. Created and presented a Change Management training course that was taken by 40+ staff members across two separate assessment companies. Continuous improvement on this process has resulted in a cycle-time reduction of over 9,000 hours per year. Serve as Change Manager leading a Change Advisory Board. The developed Change Management model is being adopted by a second medical assessment organization.Manage the development of IT goals and associated metrics evaluation and reporting. “Gamified” employee incentives to contribute to lagging IT goals.Implemented an executive-level IT Customer Board to resolve key IT challenges and develop strategic IT plans.Assisted in the implementation of new incident management procedures resulting in a 15% reduction of missed incident resolution deadlines (SLAs).Participate in root cause analysis review panel and task force to analyze and resolve service availability issues. Oversee and report on business benefit delivery by IT.

Philadelphia, Pa, Us

With the goal of improving healthcare, Data Commons, LLC is a producer of software service middleware that provides federated data on the education, licensure, certification and professional status of healthcare providers. Created a federated data exchange service that combines healthcare provider data from multiple sources.Designed a distributed, secure, high-availability data exchange platform using Amazon AWS cloud services.Recruited and led an outsourced global product-development team in a start-up environment.Successfully championed improvements to the ANSI/MedBiquitous Healthcare Professional Profile standard. (ANSI/MEDBIQ PP.10.1-2008)Led executive and developer committees to ensure cooperation between 10 cooperating assessment organizations.Managed a $1.2M annual information technology budget.

Philadelphia, Pa, Us

Responsible for long-term software development planning and technology standards within the enterprise. Supervise 2 staff members and additional virtual teams. Created current state and target state models for NBME enterprise services. Led an enterprise e-commerce revitalization effort that consolidated five independent home-grown e-commerce systems into a single, off-the-shelf solution.Managed software development standards.Performed redundancy analysis of custom software systems, targeting areas for standardization.Appointed to NBME Strategic Agility Executive Committee, responsible for enterprise project governance.

Philadelphia, Pa, Us

This description includes responsibilities and accomplishments for the following range of positions: System Manager (2003-2010), Project Leader/Software Engineer III (1996-2001), Software Engineer III (1993-1995)Responsible for the development of software systems for high-stakes licensure examinations. Supervise 5-8 staff members. Areas of focus include system architecture, software design and implementation, user interface design, technical documentation, project status reporting, product demonstration, requirements analysis, customer/user communication, assignment scheduling and tracking, staff supervision and mentoring, contractor interface.Major accomplishments include:• Lead architect and designer on a software suite for customized medical school assessments. The suite includes applications for specifying test requirements, automated test construction using a linear optimization model, test review and refinement, test scoring and score reporting. • Lead architect on the upgrade of an online product ordering system, including integration of the ordering system to a separate enterprise financial system. • Oversee development of all software under NBME’s Medical School Services domain. Projects within this area include an end-user web portal, an on-line product ordering system, and maintenance of numerous Medical School Services legacy systems.• Led the design and development of a test question library and test publishing system for the creation of the United States Medical Licensing Exam and other high-stakes exams. The system manages the life cycle of test materials from creation to automated test form layout and publishing.Led the development of software that converts test materials from page-based presentation to on-screen presentation. This software has been used to convert over 100,000 test items.• Participated in company-wide reorganization design and communication committees.

Philadelphia, Pa, Us

Responsible for all operational areas of examinee registration and records retention, and test administration. Oversaw a department of 37 staff members. Areas of focus include process improvement, customer service, long-term planning, budgeting, and staff development.Major accomplishments include:• Development of consolidated quarterly reports including trend analyses. • Streamlined processing and review of exam irregularities.Served on an executive committee to review examinee irregularities for the United Stated Medical Licensing Exam.• Participate in committee to redesign NBME’s staff development and performance review process.

Philadelphia, Pa, Us

Taught graduate-level courses in Distributed Systems and Programming Languages and undergraduate Special Projects courses.

Roseland, New Jersey, Us

Responsible for the development of custom software products for a major stockbrokerage. Areas of focus included application development, user interface development, liaison between management and technical staff, customer interface to brokerage and technical staff, product demonstration, software installation process development, creation of technical documentation.Major accomplishments include:• Served as senior software developer of the Smith Barney customized brokerage application suite, providing stock brokers with high-availability desk-top monitoring of critical performance, customer account, and research data. The system provides seamless access to local relational data if available, or fails over to back-up data on a remote mainframe host.

Boston, Ma, Us

This descriptions includes responsibilities and accomplishments for the following positions: Senior Member of the Engineering Staff (1991-1992), Member of the Engineering Staff (1986-1991), Associate Member of the Engineering Staff (1985)Responsible for the development of software prototypes in a research laboratory whose primary mission was to evaluate emerging technologies for applicability to large-scale aerospace and defense-related products. Performed research in fault tolerance, parallel and distributed processing, compiler development, and usability of the Ada programming language. Areas of focus included software development, proposal management, project presentations, customer interface to Department of Defense research staff, perform feasibility studies for transition of technology to GE business units.Major accomplishments include:• Led a winning proposal effort for a $600,000 government contract on adaptive fault management.• Participated in the design of a software architecture to support adaptive fault tolerance.• Developed a mathematical model to estimate the runtime of software on parallel computer hardware.• Developed and analyzed algorithms for parallel computer architectures.Developed a compiler that translated from a complex instruction set assembly language to a reduced instruction set assembly language.• Developed a graphical interface to a neural network.• Developed portions of an Ada compiler.

Master Of Science, Applied Data Science

Master Of Science (M.S.), Computer Science

Bs, Computer Science

High School Diploma, General Studies

Education record

Work Toward Phd - Incomplete, Computer And Information Sciences, General