Work with Product Management to translate market and customer requirements into consumable Epics and Stories with tangible acceptance criteria for product development and delivery. Serve as the sole interface with multiple scrum teams by working with key project stakeholders and consolidating, validating, filtering feature requests. Own and manage the prioritization of the product backlog including the definition of user stories and acceptance criteria. Work with the scrum teams to define sprints and manage backlog to plan. As part of delivering the finished product, I ensure adequate testing, appropriate functional and performance capabilities, as co-defined with the Product Manager, are met as well as having product documentation.

Act as a significant interface for engineering, marketing, operations, and sales teams as their single point of contact for all products offered by the organization. Assess market requirements, investigates new technologies, develop recommendations for technical product direction, and establish marketing and pricing plans and strategies. Responsible for knowing the customer environment from a product and technical perspective, understanding their business applications and aligning assigned products with their business goals and objectives. Lead the New Product Introduction process for assigned projects, which includes the effective and efficient conceptualization of identified new products and features. Perform sales training, participates in sales calls when required and assumes the role as product expert both inside and outside the company. Collaborate in the creation and ongoing maintenance of value propositions, customer presentations, web content and sales collateral across all product lines.

Provide management as well as technical leadership in a wide range of activities developing the next generation of both commercial and military wireless products built upon innovative spectrum sharing technologies. Manage the entire product line life cycle from strategic planning to tactical activities. Specify market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers. Drive a solution set across development teams (primarily Development/Engineering, and Marketing Communications) through market requirements, product contract, and positioning. Analyze potential partner relationships for the product. Develop technical whitepapers and marketing material.

Provided consultation and advisory services for various government and defense contractor organizations. Developed strategies and solutions as a part of a multi-million dollar communications infrastructure upgrades for multiple government units and agencies. Perform lifecycle management of communication systems and develop/maintain vendor relationships. Generate technical drawings and schematics outlining system capabilities, performance, and threshold limitations. Develop analysis and matrixes to formulate pricing strategies for various competitive bids and proposals. Engage and support with clients in a multitude of environments to include government sponsored exercises and missions.

Provide systems engineering support to new and existing client VSAT programs. Provide sales support and network capability demonstrations as needed. Meet with clients engineering staff to plan and define their network requirements and deployment. Ensure and support engineering solution meets DoD security requirements as required. Develop and provide client training of new or existing technologies. Conduct site surveys and on-site engineering support for VSAT deployments. Review and respond to RFI, RFQ, and RFP; Responses include White Papers, Technical Proposals, Performance Work Statements, Concept of Operations, and complex sales quotations.

Establish VSAT mobile tracking training program for expanded client/vendor support. Conduct continual training of existing and new engineering and network operations 30+ personnel in VSAT satellite technology. Test, document, and train on new VSAT technology systems. Conduct all training with “hands-on” approach and follow-up exams to ensure retention. Research, build, test, and maintain earthstation and remote VSAT satellite network services. Provision and activate satellite space services segments with satellite carriers. Monitor and report performance levels of satellite services and equipment. Provide tier 3 support to network operations security center support.

Develop and conduct varying technical levels of IP and RF training programs. Document coursework taught for internal and external personnel procedural uses as well as comprehension level of employees. Develop and maintain internal personnel training certification to ensure skill sets are up with changing technologies. Design and maintain departmental Intranet database housing procedural and informational resource materials necessary for operations personnel. Perform and supervise system integration of VLAN IP/RF suites to include satellite modems, Cisco, Cache Servers, and 3Com equipment. Monitor and troubleshoot terrestrial, IP, VoIP, RF iDirect multi-international satellite network. Maintain ticket tracking database for activations, modifications, and deactivations of services. Provision new and existing remote sites on iDirect satellite platform and VoIP services.

Monitor and troubleshoot terrestrial, IP, SONET, video and DVB/SCPC satellite portions of the Cisco network. Responsible for verifying customer circuit installations/activations and deactivations, identifying and rectifying network outages and/or troubles, managing network outages, managing and supporting escalations, providing an escalation point of contact for external customers. Provide service support for Simplex/Duplex data transmissions and satellite equipment. Utilize Network Associates product Magic Solutions for ticket management and Intermapper for network monitoring. Train new personnel on operations and administration as required.

Train new and existing 20+ Cavalier personnel on Net2000 infrastructure after acquisition. Monitor and troubleshoot voice network on Nortel DMS-500 and Lucent 5EEE switches. Work with multiple vendors on the repair of teleco services. Responsible for monitoring Nortel DMS-500 and Lucent 5EEE switches using Netcool. Train and conduct remote DS1 loopback and bit error testing with field personnel. Conduct onsite testing and train at the switch with the use of T-Berd for testing of circuits with vendors and field technicians.

Network Operations Technician – Train new and existing 50+ personnel in daily operations and functions. Design and maintain Network Operations Intranet/Website, providing detailed customer data, vendor information, and telecommunications resources. Monitor and repair broadband data and voice networks on Nortel DMS-500 switches. Experienced in troubleshooting Frame Relay, DS3, DS1, ISDN PRI/BRI, POTS, Centrex, and CPE. Acted as a customer liaison and advocate, working with multiple vendors and keeping customers informed throughout the troubleshooting process. Interfaced with Account Managers providing repair trending data to ensure effective customer management. Utilized Metasolv TBS/TMS and Remedy ticket management software. .

Design and maintain multi-departmental Intranet/Website database housing procedural and information resource materials necessary for operations. Identify customer service and technical training needs amongst Network Operations Center personnel. Conduct weekly training seminars to keep personnel abreast on emerging technologies. Track and analyze incident cases flow in the Network Operations Center. Create trending and analysis reports for daily review with executive level management. Responsible for ensuring approximately 2,000 trouble tickets per month are resolved in a timely manner. Identify and allocate resources of 70 Technicians to meet varying customer demands.

Develop and provide national training programs for multiple departments to enhance standardization of policies and procedures. Departments include Account Management, Implementation Management, Project Management, Order Management, Contract Management and Customer Call Center personnel.