Arnab Bhattacharjee Email & Phone Number

New York, United States

• Managing the project management process of translation and its associated projects.• Day-to-day management of translation quotes & orders according to customer requirements and group standards.• Manage client relationships at first level operational contacts.• Represent the organization to the clients by providing great service and support.• Monitoring of Service Delivery related KPIs, e.g. adherence to deadlines, vendor costs, in-house costs, productivity, volume per service and per language combination, number of complaints.

India

Service Level Agreement with freelance translators (Vendors):• Build a comprehensive global database of translators to meet continuous business needs• Receive and handle requests from Project Manager, Sales and marketing teams to recruit and place new vendors\translators into on-going projects• Create & monitor efficient Service Level Agreement (SLA)• Create valid performance metrics to manage profitability & effectiveness of vendors and monitor the adherence to contractual SLA.• SLAs must be proactively managed relative to language requirements and overall quality.• Comply with Company’s Quality Management System relating to Vendor Management.Support roles:Work closely with Project Managers to:• Source suitable vendors at necessary margins with high quality levels.• Evaluate project scope and make vendor recommendations accordingly.• Work closely with vendors to:• Troubleshoot all vendor problems and present to management as required.• Provide support and guidance to solve all vendors’ problems and direct them as required.Financial roles:• Responsibility for outsourcing spending.• Responsibility for pricing plans, vendor rates & rate compilation.• Responsibility for following up vendors payments with Finance department.Managerial roles:• Participate in strategic, profitable, & sustainable vendor management plans & business relations.• Monitor vendor performance on a daily, weekly & monthly basis and develop action plans where necessary.• Vendor KPI management and reporting.

India

Kolkata Area, India

• Hire qualified freelance resources: Linguists (translators, editors, proofreaders, writers, LQAs), Voice talents, audio/dubbing studios, DTP and QA (when required).• Initiate recruitment to expand the pool of qualified resources in various fields.• Screen the applicants.• Conduct translation/editing test and test evaluation.• Define roles and responsibilities of resources.• Provide qualified resources for projects.• Maintain and update resources database. • Review and evaluate performance of resources regularly, track record and terminate.• Resource planning for future demands • Implement rate negotiation plan for cost reduction.• Analyze, determine and provide cost estimation.• LSP rate observation

Kolkata Area, India

• Spearheaded a team of 15 personnel.• Preparing workloads for team & coordinating the allocation of work. • Motivating the team to achieve high standards and KPI targets. • Handling new client enquiries and acting as the face of the business. • Dealing with and resolving problems and issues which arise. • Mentoring and training up junior and new staff. • Monitoring & reporting on standards & performance targets. • Arranging & chairing weekly team meetings, focusing on targets & achievements. • Implementing new initiatives.

Kolkata Area, India

• Focusing on the team to ensure about the on-time delivery upon the agreed products.• Encouraging full participation of every team members within their defined roles and responsibilities.• Ensuring that the iterative development process is properly focused and controlled.• Ensuring that all testing and review activity is properly scheduled and carried out.• Managing risks and issues at the Development Timebox level, escalating to the Project Manager or Technical Coordinator as required.• Monitoring progress on a day-to-day basis for all team activities.• Reporting progress to the Project Manager.• Running the daily team meetings ensuring they are timely, focused and brief.

New Delhi Area, India

• Coordinate, support and QA projects outsourced to external resources.• Experience with advanced CAT tools.• Knowledge of localization, globalization and internationalization.• Manage client relationships and serve as primary day-to-day contact for external clients.• Set and manage client expectations.• Increase standardization of processes, templates, tools and procedures while maintaining flexibility to manage project or market-specific areas to achieve high-quality international releases.• Participating in improvement for end-to-end localization process and workflow.• Collaborate with production teams to create, implement and maintain appropriate client or project-specific procedures, solutions, checklists and instructions.

New Delhi Area, India

• Coordination with Translators & Project Managers for successful execution of translation projects.• To work on Translation related CAT tools.• Daily Project update to Project head & customer.• Helps facilitate the Project Manager in the day to day running of projects.• Monitoring and controlling projects status.• Managing project finances, including budgeting.• Establishing and maintaining excellent relationships with translators and proof readers globally.

Master’S Degree, Computer Programming, Specific Applications

Gold Medalist in the University. Visit to page 13 of the below link: http://www.uptu.ac.in/results/merit_2012.pdf

Bachelor’S Degree, Computer Programming, Specific Applications

Studied Full-time B.C.A course from there.

High School, Physics, Chemistry And Mathematics With Computer Technology And Business Administration

Passed my class 10th and 10+2 from there.