As a Delivery Program Manager at Turing, I manage two critical workstreams for Apple, driving the enhancement of data quality and operational excellence. My responsibilities include:• Leading cross-functional teams to deliver high-impact projects on time, within scope, and budget.• Ensuring the availability of high-quality, diverse data sets to support the training and optimization of large language models.• Implementing best practices for data collection, annotation, and validation… Show more As a Delivery Program Manager at Turing, I manage two critical workstreams for Apple, driving the enhancement of data quality and operational excellence. My responsibilities include:• Leading cross-functional teams to deliver high-impact projects on time, within scope, and budget.• Ensuring the availability of high-quality, diverse data sets to support the training and optimization of large language models.• Implementing best practices for data collection, annotation, and validation to maintain data integrity and relevance.• Developing and implementing scalable processes to improve operational efficiency and productivity.• Monitoring project progress, identifying risks, and implementing mitigation strategies.• Establishing and maintaining relationships with key stakeholders, including data scientists, engineers, and third-party vendors.This role allows me to leverage my project management expertise to drive significant advancements in data services and machine learning projects, contributing to Turing's mission of reimagining tech services with AI. Show less

• Engineered a strategic assessment for Global Outsourcing in seller risk teams, targeting an OPEX reduction of approximately $15 million by 2027.• Implemented global governance structures, slashing false positive rates by 58 bps and false negative rates by 9 bps through the Decision Quality Improvement Sprint.• Formulated and upheld comprehensive project timelines, collaborating across teams to ensure timely milestone achievement and project deliverables.• Spearheaded initiatives… Show more • Engineered a strategic assessment for Global Outsourcing in seller risk teams, targeting an OPEX reduction of approximately $15 million by 2027.• Implemented global governance structures, slashing false positive rates by 58 bps and false negative rates by 9 bps through the Decision Quality Improvement Sprint.• Formulated and upheld comprehensive project timelines, collaborating across teams to ensure timely milestone achievement and project deliverables.• Spearheaded initiatives that slashed cross-site defects by 45% during the Decision Quality Sprint, enhancing overall decision-making.• Instituted new decision quality metrics across 3 sub-functions in seller risk verticals, increasing defect coverage from ~18% to 91%.• Strategically allocated resources, balancing workloads and leveraging team strengths to achieve program objectives.• Drove continuous improvement, identifying and implementing 36 customized solutions that improved quality performance by ~1300 bps across 3 functions.• Ensured compliance and bolstered action level coverage in multiple teams.• Designed and implemented new TTR and FCR metrics, aligning stakeholders and enhancing processes to enforce Seller Ops accountability.• Mediated conflicts within the program team and stakeholder groups, fostering constructive dialogue and achieving resolutions that supported program objectives. Show less

• Directed and supervised a team of 35-40 high-performance transaction risk associates, offering coaching, guidance, and support to enhance skill sets and drive higher productivity.• Executed process improvements that reduced training time by half and streamlined operational response times.• Achieved annual cost savings of $1.22 million through process optimizations in the Training & Ramp Reduction Kaizen project.• Established performance targets and KPIs, continually monitoring… Show more • Directed and supervised a team of 35-40 high-performance transaction risk associates, offering coaching, guidance, and support to enhance skill sets and drive higher productivity.• Executed process improvements that reduced training time by half and streamlined operational response times.• Achieved annual cost savings of $1.22 million through process optimizations in the Training & Ramp Reduction Kaizen project.• Established performance targets and KPIs, continually monitoring metrics and deploying strategies to surpass goals.• Orchestrated the RAW Onboarding and Adoption project, boosting onboarding from 56% to 92% and adoption from 1% to 30%, overcoming significant project challenges.• Prioritized improving employee and customer satisfaction, identifying and overcoming obstacles and nurturing sustainable relationships through effective two-way communication.• Engineered training modules that reduced training periods by 18 weeks and significantly cut costs.• Instituted quality programs, ensuring high service standards and reducing defects by 45%.• Developed and implemented incident response protocols, ensuring prompt and effective handling of trust abuse cases to minimize impact on sellers and customers.• Collaborated with cross-functional teams, including engineering, legal, and product management, to mitigate trust abuse risks and ensure a cohesive response, enhancing customer experience. Show less

Intern at Sales Training CVBU

Marketing and Sales Intern

Marketing and Sales Intern