Arnab Chowdhury Email and Phone Number
► Experience: I bring with me overall ~20 years of experience in Program Management, Account Management, Process Re-engineering, and AI-assisted Automation with significant international exposure. Currently working with Shaip AI LLP as the Delivery Head. I have the ability to drive strategies that will help you to streamline processes and operations optimizing utilization and driving non-linear growth.► Excellence: I have expertise in providing business direction with innovative marketing solutions. Adroit in increasing sales revenues, developing profitable and productive business relationships, coordinating with decision makers, building an extensive client base and market development. Proven record of increasing revenues, streamlining workflow and creating a team environment to increase productivity.► Thought Leadership: I possess superior leadership, team building, communication, interpersonal, and presentation skills. Ability to implement innovative strategic plans to identify process flow and resolution, initiate projects and service to establish performance goals to meet efficiency levels, targets, & quality assurance standards.► International Exposure: I studied in Singapore; Experienced in working and interacting with onshore and offshore clients (UK & USA) from better execution of projects and to ensure smooth functioning of the projects. Successfully worked in cross-functional team environments and with people from diversified backgrounds & geographies.
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Senior DirectorKriya Nextwealth Private LimitedBengaluru, Ka, In -
Senior DirectorKriya Nextwealth Private Limited Oct 2024 - PresentBengaluru, Karnataka, India -
Senior DirectorShaip Jul 2023 - Aug 2024Ahmedabad, Gujarat, India Heading the Delivery and Operations worth 5 mn+ with responsibility of 5 functions to ensure seamless client delivery Championing “Tech First” approach (automation & transformation) towards project execution ensuring increase of efficiencies of at least 15 to 20% within the first 3 months. Spearheading targeted training documentation across functions ensuring “First Time Right” approach Collaborating with multiple functions creating & implementing cross-functional SOPs to streamline processes Collaborating with sales & presales teams to create Go-To-Market strategies for further expansion of the Audio AI & NLP horizontals Championing crowdsourcing efforts by increasing available pool of freelancers by 3.5X within 6 weeks. Leading process streamlining efforts by helping create and standardize SOPs, reporting & analytics. Championing scientific performance evaluation by creation of OKRs, KRAs and KPIs/KAIs as well as a tracking mechanism to ensure maximization of quantitative evaluations. -
Associate Director -Client DeliveryImerit Technology Apr 2022 - Jun 2023Kolkata, West Bengal, India Responsible for creating service delivery strategy as a part of the delivery leadership team overseeing projects and operations with 5500+ employees Spearheading program execution for the Audio AI & NLP horizontal propelling expansion by 3X in 10 months Responsible for operational automation & transformation using “Tech First” approach optimising efficiencies by at least 22.67% month-on-month Collaborating with multiple functions creating & implementing cross-functional SOPs to streamline processes Collaborating with multiple function heads to create and present to CXOs Go-To-Market strategies for further expansion of the Audio AI & NLP horizontals Strategic account management for key clients across verticals (US Healthcare, e-Commerce, Technology and others) -
Deputy General ManagerCognizant Mar 2021 - Apr 2022Hyderabad, Telangana, India Managing service delivery for a major search engine in Machine Intelligence expanding the project by ~50% Managing workforce demand and supply for the entire Analytics pool SPOC for demand & supply in the global growth markets – UK, Continental Europe, Ireland, APAC & Indian sub-continent Solution & pricing for major high value deals involving AI/ML, Analytics and data science interventions Identification and conceptualization of automation opportunities using AI/ML & Analytics in existing deliveries -
Sr. Manager - ProjectsImerit Technology Apr 2019 - Mar 2021Kolkata Area, India Spearheading operations and projects of one of the offices in India expanding the location by ~150% Managing strategic accounts and service delivery for the content services vertical heading the e-commerce domain Stellar role in helping clients, providing solutions and creating accurate training data sets for AI, ML products Cross-border & cross-functional coordination for seamless project operations Enhanced and executed account planning & strategy including farming for new opportunities, analyzing potential use cases for fitment with potential client requirements Efficiently finalizing pricing and SOW terms and conditions for various engagements Successfully transitioning complex projects from POC to Pilot to BAU Hands-on experience with developing implementation plans that include analyses such as cost-benefit or return on investment (ROI) Key role in handling escalations, crisis situations, and peaks/troughs with the help of process study and RCA Acting as a liaison for L&D department focusing on content review & approval for internal learning management tool -
Manager - Key AccountsImerit Technology Services Pvt. Ltd. Jun 2016 - Mar 2019Kolkata Area, India☛Managing strategic accounts and service delivery for the content services vertical including Natural Language Processing☛Managing multiple key deliveries & shouldering responsibility for 20% of the company revenue month on month☛Responsible for Account Planning & Strategy including farming for new opportunities, analyzing potential use cases for fitment with potential client requirements☛ Finalizing pricing and SOW terms and conditions for various engagements☛ Interacting and coordinating with cross-location delivery teams in order to successfully implement processes and practices to enhance service delivery.☛ Responsible for key KPIs and metrics such as Turnaround, Throughput, and Quality in large teams (100+ FTEs)☛ Successfully transitioning complex projects from POC to Pilot to BAU☛ Increased revenue from a key account by 5 times within 6 months☛Handling escalations, crisis situations and peaks/troughs with the help of process study and RCA☛ Ensuring implementation of short-term fixes for immediate resolution while laying a foundation for long-term results☛ Responsible for major recruitment of agents for multiple projects in the headquarters -
Account SupervisorDirexions Marketing Solutions Pvt. Ltd. Aug 2015 - Jun 2016Gurgaon, Haryana, India☛Leading a team of Account Management professionals in dealing with Channel Loyalty Programs☛Program Manager & Client Servicing Lead for 3 major accounts – 2 FMCG giants & 1 Pharma☛Solely responsible for launching 2 major channel loyalty programs within the 1st 3 months of tenure☛Identifying & understanding client briefs along with provision of dynamic & cost-effective solutions☛Formulating various data-driven campaigns across verticals☛Campaign Management – Orchestrated several high visibility, high impact campaigns☛Vendor management – Dealing with multiple agencies simultaneously for campaigns☛Cross-functional coordination in order to maintain seamlessness in operations, both regular as well as ad hoc drives☛Responsible for strategizing for business growth and developing the existing accounts☛Involved in planning and strategizing, major campaign management & client relationship management☛Competition analysis and strategizing counter-measures☛Pharma program launched was awarded “Sarvashreshth Trade Management” award by the client. -
Assistant Manager - PresalesCmc Ltd May 2013 - Aug 2015Kolkata Area, India☛Leading a team of 5 Presales Consultants, providing solutions and support to the Business Development team.☛Identifying and understanding the service requirements of clients from RFPs and RFQs, creating solutions for such clients, bid life-cycle management☛Interacting and coordinating with the product development team in order to successfully create appropriate solutions based on practical approaches for various requirements presented by both national as well as international clients.☛Responsible for developing Pricing Schedules for the proposed solutions☛Demonstrating capabilities & solutions to clients such as NSSO, WBCTD, various national government bodies☛Offshore Single Point of Contact (SPOC) for all bids and initiatives out of UK☛Market research for prospective clients in international market (UK & USA) using a parameter-based research matrix☛Liaisoning with existing clients to identify further prospective areas of growth in business portfolio.☛Recent successes include winning Multi-Crore deals from 3 major government & financial institutions in Chhattisgarh & West Bengal -
Pre-Sales ConsultantCmc Ltd Sep 2012 - May 2013Kolkata Area, India☛Part of the Pre-sales Team which provides solutions and support to the Business Development team.☛Identifying and understanding the service requirements of clients from RFPs and RFQs, creating solution architecture for such clients.☛Interacting and coordinating with the product development team in order to successfully create appropriate solutions based on practical approaches for various requirements presented by both national as well as international clients.☛Responsible for developing Pricing Schedules for the proposed solutions☛Responsible for demonstrating capabilities and solutions to clients such as NSSO and Visva Bharati University☛Identifying further areas of potential business from similar kinds of services in different industries.☛Market research for prospective clients in the international market (UK and USA)using a parameter-based research matrix☛Liaisoning with existing clients to identify further prospective areas of growth in business portfolio.☛Working on managing existing client relations. -
Sr. Executive - Alliance & Biz. Dev.Direxions Jan 2010 - Aug 2012Kolkata Area, India☛Headed the Alliance Team of 4 executives, successfully achieving an annual target of Rs. 6 crores and 110 partners.☛Was awarded “Employee of the Quarter” for Q1, 2011 and received a token of appreciation from The Telegraph.☛Involved in strategizing the re-launch of the previously successful loyalty program, The Solitaire Club (now known as Club Solitaire) for ABP and The Telegraph.☛ Involved in creating Club Solitaire which is nominated as one of three finalists in International Loyalty Awards by Colloquy.☛Liasoning with the client and coordinating with 3 agencies in implementing the new program. ☛Pioneered Partner Alliances for a CRM Program, The Solitaire Club, for ABP and The Telegraph.Headed Signature events like Gam-a-thon (a gaming competition) and Calcutta’s first skating competition for Club Solitaire.☛Involved in planning and strategizing, liaising with partners and maintained a healthy relationship with them.☛Coordinated with client to meet the goals and targets set by them regularly apart from the KRA.☛Process training imparted to newly joined team members. -
Business Development ManagerDino Media Pte. Ltd. May 2009 - Oct 2009Singapore☛Managed a team of 8 Business Development Executives in order to achieve given targets.☛Involved in planning and strategizing, liaising with clients and maintained a healthy relationship with them.☛Successfully headed projects/campaigns/events like 'ThemediaeXpo', Singapore and 'CommuniqueAsia', Singapore.
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Project SupervisorShristi Events And Promotions Sep 2007 - Jul 2008Kolkata Area, India☛Supervised a team of 15 in organizing large scale events and promotions.☛Managed a large client base and involved in business development.☛Handled operations and ensured all round implementation from the start till end.
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Technical Support ExpertDell International Services India Pvt. Ltd. Jul 2006 - Sep 2007Hyderabad Area, India☛Efficiently handled technical queries from customers☛Involved in troubleshooting and resolving customer issues.☛Undertaken training sessions and innovated new ideas to uplift the metrics of the team. -
Sr. Customer Support ExecutiveBnke Solutions Pvt. Ltd. Mar 2005 - Jul 2006Kolkata Area, India☛Handled both outbound and inbound calls from customers, undertaken training sessions about product and managing the team in the absence of team leader.
Arnab Chowdhury Skills
Arnab Chowdhury Education Details
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University Of Wales, CardiffUpper Second Class Honours -
Calcutta Boys SchoolScience
Frequently Asked Questions about Arnab Chowdhury
What company does Arnab Chowdhury work for?
Arnab Chowdhury works for Kriya Nextwealth Private Limited
What is Arnab Chowdhury's role at the current company?
Arnab Chowdhury's current role is Senior Director.
What schools did Arnab Chowdhury attend?
Arnab Chowdhury attended University Of Wales, Cardiff, West Bengal University Of Technology, Calcutta Boys School.
What are some of Arnab Chowdhury's interests?
Arnab Chowdhury has interest in Social Services, Children, Economic Empowerment, Education, Environment, Arts And Culture.
What skills is Arnab Chowdhury known for?
Arnab Chowdhury has skills like Business Development, Team Management, Market Research, Marketing Strategy, Management, Customer Service, Marketing, New Business Development, Loyalty Programs, Relationship Marketing, Direct Marketing, Pre Sales.
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Arnab Chowdhury
Operations Lead- Influencer And Content Programming @Loco I Ex Garena I Strategy & Product Ops | Marketing | Partnerships & Growth | Esports & CommunityKolkata -
Arnab Chowdhury
Full Stack Developerjavascript | Typescript | React Js | Redux | Axios | Next Js | Html 5 | Css3 | Material Ui | Ant Design | Node Js | Express | Mongodb | Rest ApiKolkata -
Arnab Chowdhury
Strategy & Product Marketing, Schneider Electric || Scmhrd '24 || Ex Mahindra & Mahindra Ltd. || Nit Silchar '18Mumbai -
Arnab Chowdhury
Bengaluru
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