Arnab G. Email & Phone Number

Noida, Up, In

Piscataway, New Jersey, United States

Gurugram, Haryana, India

Quality Assurance: Develop, implement, and maintain an effective Quality Management System tailored to the specific needs of the organization specially US Staffing needs. This includes establishing quality policies, procedures, and guidelines.Compliance and Standards: Ensure compliance with relevant industry standards, EEOC/ADA Guidelines for leads/managers and recruiters.Quality Audits: Conduct regular internal audits to assess the effectiveness of the Quality Management System and identify areas for improvement. Address RED FLAGS & take corrective actions in line with the Operational needs.Process Improvement: Identify process inefficiencies and low performers. Implement continuous improvement initiatives to enhance the overall quality and efficiency of operations. Head of learning program for overall employees and maintained Training calendar.Training and Development: Organize training programs for employees to create awareness about process standards, methodologies, and best practices of recruitment. Ensure that all team members are well-equipped to meet the recruitment process.Documentation/Reporting: Maintain comprehensive documentation of Training batches in the form of WSR, MSR along with Quality processes, audit results, and improvement initiatives. Prepare reports for management, outlining the status of Training & quality-related activities. Maintain tracker to handle candidate complaints and maintain referral and redeployments.Risk Management: Identify potential risks that could impact product quality or customer satisfaction.Cross-functional Collaboration: Work closely with other departments, such as ER, Onboarding and Human Resource, to ensure Training & Quality is integrated throughout the organization effectively.Quality Metrics and KPIs: Define and track key performance indicators (KPIs) to measure the effectiveness of quality initiatives and overall performance of Trainers and quality assurance specialists.

Gurgaon

Handling end-to-end Training Programs for all the India offices, USA, Canada, and Colombia.Assessing employee skill levels and Identifying training needsMake sure training goals align with corporate objectives, and create development programs.Responsible for handling corporate Trainers to ensure they reach their goals in Training and development.Assignment of KRA to fellow Trainers working as a subordinate.TNA, TNI & TNE: Identification, evaluation, and execution of essential Training Programs for new & existing recruiters of the organization.Responsible for WSR, MSR Reports and weekly reports regarding Training evaluation and performance of new hires.Budget allocation of the Training & Development Department for developmental purposes of the organizationRewards & Recognition Programme initiator for new hires for motivation needs.Identifying Manager /Lead level Training for the organization's needs.Organize meetings with management before preparing course materials to ensure a detailed understanding of training subjects and processesContinually research methods and techniques in workplace training and remain up-to-date on developments within the industry and competitorsCollect information from senior management and other departments regarding how well employees retain information and use the concepts learned in training coursesAdminister tests after the completion of training courses to determine the effectiveness of training strategiesATS: Job Diva.comMS Office: MS- Powerpoint, MS-Word, MS- ExcelDigital Marketing Material Tool: Canva ProAdditional Skills:Had been a hands-on recruiter for Non-IT, Allied Health jobs which can help in training a recruiter more effectively and efficiently.

Ahmedabad, Gujarat, India

Review, standardise and regular upkeep of Process manuals. Creation of Training materials keeping the organizational objectives in mind.Process manuals should be the single source of information used for training new hires and upskilling existing staff. The focus should be on why we do something and what could happen if something is done incorrectly along with helping our staff on how something needs to be doneDedicated focus on new hires leading to creating SMEs, I would build out a training plan for each individual of the team such that the teams are clear on what is expected from them from a knowledge and skill-set point of view. Weekly 1-1s with new hires such that have a single point of contact to transition into the new organizationCreating a culture where knowledge is given focus, investing in people to get industry certifications and making them future ready.Regular assessment for team members to gauge the knowledge levels which will also form part of their monthly evaluationProactively identifying training needs of the teams and build sessions which addresses the demand of the team. Developing competency and skill sets in team members by providing standardized training throughout the year.Identifying and fixing our processes where we have gaps in terms of non-value-added activities, areas open for risk, and/or processes that are sub-optimal to provide a good customer experience.Ensuring Leads and recruiters are enlightened with EEOP, and EEOC standards of the US job market.Call Audit Process implementation and weekly audits to ensure process standards are met.

Pune, Maharashtra, India

Review and analyze resumes using our in-house ATS software program i.e Jobdiva.com Search in job search websites for potential recruits and contact those candidates over cold callingInterview potential sales staff members using industry-standard techniquesIntroduce new hires to the company and walk them through the hiring and training process in team.Serve as an employee advocate for new hires as well as established employeesComplete all new-hire paperwork with candidates who meet the expectation of the jobUsed Careerbuilder.com, monster.com, Indeed.com, Linkedin Premium for Non IT, Business Professional and Allied Healthcare jobs.

Pune Area, India

Managed Alfresco -Outdoor Dining, Eatery - Coffee shop and Panash - Pan Asian Restaurant with fellow Team Leaders.To be responsible and accountable for the operational running of their area ofresponsibility. This will include managing a team of supervisors and full time andcasual staff.Review and revised regularly.To recruit, develop, train and appraise staff as directed by the Deputy HospitalityOperations Manager.To ensure that departmental strategy is disseminated to all staff in their area ofresponsibility in liaison with the F&B Manager.Responsible for HACCP inter departmental and Half Yearly Audits.Maintain effective communication within the team to include departmental 1-1 meetingswith supervisors and minuted operational meetings fortnightly. To implement actions from action plans to ensure that the highest levels of customerservice are maintained in line with departmental KPIs and Customer Promise.To respond to customer feedback to ensure service recovery through clear directionto supervisors.

Pune, Maharashtra, India

Ahmedabad Area, India

Kolkata Area, India

Future Learning And Development Leader Programme, Learning And Development, A+

Learning Needs Analysis, Learning Impact, ROI Management, Project Management, Learning Strategy, Operating Model, Conflict Management.

Bachelor’S Degree, Hospitality Administration/Management, A1

Activities and Societies: Hotel management/Human Resource/Administration

High School, Accounting And Finance, A+

Activities and Societies: camping, shooting, camps, trekking