Senior Quality Analyst
CurrentAs a Senior Quality Analyst, my work profile includes ensuring timely and accurate dispatching of deliverables and Reports to our international clients. It also includes 100% quality checks on the work done by Research Analyst. It also includes verifying whether correct protocol being followed during the interaction between the Research Analyst and the Prospect. The work also includes providing weekly feedbacks to the Research Analysts.Auditing Enterprise and Call Back Approach callsof US-based campaigns, and ensuring quality leads are provided to the Clients. The Clients approach back the Prospects on the basis of qualified leads provided.Helping the Quality Team of Phillipines, by ensuring the Reports are provided to the Clients in the stipulated time provided.Providing regular feedbacks and updates to Research Analysts on a regular basis to ensure only quality leads are approached.