• Provide technical leadership and strategic direction to a strong Biosciences Applications Team of 55+ Specialists for India, Nepal & Bhutan along with Global Support requests driving revenue growth.• Assure consistent Process Excellence (PEx) and quality of service delivery by designing and enforcing internal quality standards, driving process improvement objectives and conducting internal audits.• Provide escalation support, initiate holistic solution for client issues with… Show more • Provide technical leadership and strategic direction to a strong Biosciences Applications Team of 55+ Specialists for India, Nepal & Bhutan along with Global Support requests driving revenue growth.• Assure consistent Process Excellence (PEx) and quality of service delivery by designing and enforcing internal quality standards, driving process improvement objectives and conducting internal audits.• Provide escalation support, initiate holistic solution for client issues with strong time-bound deadlines.• Interface with cross-functional teams (R&D, QA, Sales & Marketing) to monitor product performance, report trends and generate opportunities to elevate customer experience.• Empower and upskill Applications, Service & Sales teams to advance the level of technical expertise, create sustainable capabilities and promote a culture of innovation.• Enhance reagent and hardware business through conducting regular CMEs, Customer Engagement Programs (both Internal & External)• Plan basic to advanced trainings of existing teams to upgrade team members to managerial roles within their zones &/or across zones.• Strategize tools for proactive troubleshooting based on historical trend analysis• Drive ideation & implementation of Voice of Customer (VoC) along with cross collaborative teams from S&M, QA, R&D Show less

• Led Bio-sciences Application Team & managed Customer Support, Sales & Marketing Operations pan India.• Designed Validation Protocols for acceptance of the products in niche market segments like ICUs, Mobile and Air Ambulances, Chain Labs, Govt. Medical Establishments, Physician's and Clinician's Chambers. • Established a strong sales & support structure to ensure sustainable operations in competitive high growth markets.• Ensured that projects were appropriately… Show more • Led Bio-sciences Application Team & managed Customer Support, Sales & Marketing Operations pan India.• Designed Validation Protocols for acceptance of the products in niche market segments like ICUs, Mobile and Air Ambulances, Chain Labs, Govt. Medical Establishments, Physician's and Clinician's Chambers. • Established a strong sales & support structure to ensure sustainable operations in competitive high growth markets.• Ensured that projects were appropriately resourced and employees were trained and developed to meet project needs.• Collaborated with Regional Leadership in formulating effective strategic goals. Show less

• Handled challenging and diverse markets comprising of West India. • Monitored reagent & consumable business, analyzed important statistical and financial data for streamlining business processes. • Participated actively in the business planning in collaboration with Sales & Marketing divisions.• Liaised with Cross-functional teams for effective feedback, pricing, promotion and implementation of projects for diagnostic labs.• Pursued robust data through strong… Show more • Handled challenging and diverse markets comprising of West India. • Monitored reagent & consumable business, analyzed important statistical and financial data for streamlining business processes. • Participated actively in the business planning in collaboration with Sales & Marketing divisions.• Liaised with Cross-functional teams for effective feedback, pricing, promotion and implementation of projects for diagnostic labs.• Pursued robust data through strong networking to continually achieve Market & Competitor information.• Led a team of engineers and sales force towards achieving growth and capturing market share.• Created KOLs and conducted CME for improving the company's reach to Tier-II markets.• Handled suppliers and monitored their business roles for maintaining an ethical and continuous inflow of profitable business. Show less