Arna Intra Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Responsible for the production of desktop feasibility designs and estimated pricing that can be used by the Chorus New Property Development Team to successfully develop network architecture and resourcing requirements, and negotiating stakeholder agreements and implementation plans.

Auckland, New Zealand

Integrate, document and streamline NOC processes.

Auckland

• Key Responsibilities:
• Complete NGA Vetting process tasks by interrogating NetMAP for cable & build locations, FFP Year information & land parcel boundary information
• Identify systematic issues & help develop improvements in conjunction with Design Managers/Team Leaders & Project Team.
• Ensure the quality of the pre-scope deliverables & compliance meets the Program Management Office standards & Guidelines.
• Co-ordinate with regional designers in developing & monitoring schedules.
• Contact customers/building owners to confirm details.

• Key Responsibilities:
• Use design plans and scope to pre-build work in the records databases as required
• Verify validity of as-built documentation/data
• Provide feedback on anomalies of as-built documentation/data
• Prioritise output with respect to project milestones & deadlines
• Ensure all relevant record systems are updated using as-built data provided

• Manage high severity incidents and events including facilitating communications between different Business/Customer/Stakeholder & 3rd Party groups,
• Prepare incident reports & documentation,
• Identify continuous improvement opportunities across the wider Business,
• Construction & maintenance of team documentation,
• Represent my team in various meetings as required,
• Maintain stakeholder relationships,

• Co-ordinated technicians,
• Arranged fault dispatching, arranged provisioning,
• Initial fault diagnosis with customers via the telephone & internet,
• Ordered customer premise equipment, and
• Stakeholder management including site visits and handled general queries.

• Key Responsibilities:To fix faults fast, avoid failure and continuous improvement
• Diagnose, resolve or dispatch tier 2 technical faults for voice (PSTN, ISDN), DSL and data
• Building collaborative relationships across pan Telecom
• End to end process improvement recommendations
• Problem solving and analytical skills
• Assist Senior Technical Specialists with customer & site escalationsKey Achievements:

• Key responsibilitiesTo document and analyse key processes for the Real Time Traffic Team
• Implement the actions and improvements identified and prioritised by the Manager, Planning & Operations
• Ensure appropriate outcome tracking is in place
• Building Collaborative Relationships across departments
• Proficiencies in the Microsoft Suite of applications
• Problem solving and analytical skills

Auckland, New Zealand

Liaise with Property Manager, organise fire warden training, help create building emergency plans

• Key responsibilitiesTo monitor and manage traffic flows into contact centres
• Monitor and access traffic flows against business set levels
• Put in place strategies to minimise or eliminate high wait times for customers
• Monitor and liaise with Network Operations in the event of network outages
• Liaise and co-ordinate system/application outages with EDS to ensure speedy resolution
• Notify wider business groups of any system/application/network outages which may have a negative impact to the contact centres

• Key Responsibilities:To managed and develop the staff in order for them to provide outstanding customer service experience by:
• Provide feedback & coaching to staff
• Develop & guide staff to maximum potential
• Conduct monthly one on ones and quarterly reviews
• Customer escalations
• Administration of roster, leave and attendances

• Key Responsibilities:To provide Telecom’s International Roaming customers with a memorable service experience by ensuring the correct information is given for their roaming destinations and other such services by:
• Interviewing for new recruits
• Training new recruits
• Arranging appropriate systems access for new recruits
• Preparing training material for new recruits and existing staff
• Rosters and scheduling to ensure adequate coverage for shifts

• Key Responsibilities:To provide Telecom’s Corporate Customers with a memorable service experience by ensuring our customer’s expectations are exceeded through:
• Assisting customers with fault calls
• Questioning and diagnosing faults for customers
• Resolving faults at the front end where possible
• Dispatching faults to the correct area for resolution when unable to solve initially
• Managing the faults from dispatch to resolution & informing the customer as it progresses

• Key Responsibilities:To provide Telecom’s residential and small/medium business customers with speedy restoration of service where possible or alternatively providing interim means of continued service by:
• Assisting customers with fault calls
• Correctly diagnosing faults in the first instance
• Line and cable testing
• Dispatching faults to contractors as applicable if unable to resolve the fault at the front end
• Providing alternative solutions to ensure continuity of communications