Arnaldo Tapel Email & Phone Number

Kitchener, On, Ca

- Delivered post-sales support according to Service Level Agreement to ensure customer satisfaction and loyalty- Collaborated with internal sales and business development teams to provide customers with the best single or multi-vendor network solution - Supervised permanent and contract personnel- Installed and maintained networks with Cisco Systems routers and switches for multiple customers- Implemented and supported a multi-vendor network solution with Cisco Systems routers and switches, Juniper Netscreen and Nokia security appliances for a stock exchange company in the Philippines- Implemented a highly redundant network with Crossbeam X40 series firewalls using Checkpoint for a leading telecom company in the Philippines- Successfully integrated an RSA SecurID two-factor authentication for a leading telecom company in the Philippines. Devices that authenticate with this system includes Windows 2000/2003 servers, Windows XP clients, HPUX servers, Redhat linux servers, Cisco devices and an F5 Firepass SSL/VPN appliance.- Installed and maintained IP telephony networks using Cisco Call Manager

- Supervised a team of network support engineers and reported directly to manager regarding performance of personnel - Provided pre and post-sales technical expertise to customers and company’s sales team- Evaluated customer requirements and proposed appropriate solutions for those needs - Performed technical presentations and trainings to customers- Demonstrated networking solutions and products to customers - Designed and installed customer networks with a Cisco Systems network solution or Nortel Networks solution