Clair Lagon is the inventor and leader of lagoon-type natural bodies of water, with over 20 years of experience in the creation of artificial swimming pools using fine sand, particularly in the outdoor industry and for private individuals.www.clait-lagon.com

* General Manager B2B segment - Professional Water Dispenser : from 0 to scale (40 FTE) * Group Strategic Lead Team Member : Design, Development & Roll out of the B2B Group Strategy https://www.brita.fr/fontaine-eau"We will change the way people drink water sustainably by offering to everybody the best possible drinking water experience according to their individual expectations!"BRITA is the worldwide leader for water filtration with circa 60 years of research &… Show more * General Manager B2B segment - Professional Water Dispenser : from 0 to scale (40 FTE) * Group Strategic Lead Team Member : Design, Development & Roll out of the B2B Group Strategy https://www.brita.fr/fontaine-eau"We will change the way people drink water sustainably by offering to everybody the best possible drinking water experience according to their individual expectations!"BRITA is the worldwide leader for water filtration with circa 60 years of research & expertise on water optimization, developing innovative products & solutions for individual drinking enjoyment.BRITA, it's also more than 2 000 professionals serving you in more than 66 countries who bring great filtered water to more than 250 million people around the world.For more information regarding our Professional innovative & premium water dispensers solutions: https://fontaine.brita.fr Show less

PELICAN ROUGE is a European coffee company with over 5,000 employees in 13 countries in Europe, which provides coffees & solutions in more than 55 countries thanks to its own in-house roasters and its 150 years' well-known brand (~€700m turn over). PELICAN ROUGE serves more than 9 million cups per day (vending, horeca,…)

*Customer Insight / Customer Experience / Customer SatisfactionAt Group level, leading the customer satisfaction improvement plan, including better understanding of customers’ needs/expectation (thanks to external surveys & feedback analysis /management), voice of the customer sharing with local teams, definition & follow up of KPIs, definition of priorities, follow up of corresponding action plans & best practices sharing* Group Special Projects Management (continuous improvement &… Show more *Customer Insight / Customer Experience / Customer SatisfactionAt Group level, leading the customer satisfaction improvement plan, including better understanding of customers’ needs/expectation (thanks to external surveys & feedback analysis /management), voice of the customer sharing with local teams, definition & follow up of KPIs, definition of priorities, follow up of corresponding action plans & best practices sharing* Group Special Projects Management (continuous improvement & business development) : Sales & Operations Show less

* Management of the National Key Accounts (5 KAM / 50m€ / ~100 clients = 3 000 locations)

PELICAN ROUGE France (~€130m turn over; 1,200 people; 50 sites & > 1 million of cups served every dayAs a member of the Management Committee : Customer Satisfaction & Transformation Management - Group strategy implementation & operational deployment- Transformation management & restructuring- Change Management- Sales & Operations continuous improvement- Customer experience & satisfaction improvement (customer centric, complaints, quality audits, standard processes… Show more PELICAN ROUGE France (~€130m turn over; 1,200 people; 50 sites & > 1 million of cups served every dayAs a member of the Management Committee : Customer Satisfaction & Transformation Management - Group strategy implementation & operational deployment- Transformation management & restructuring- Change Management- Sales & Operations continuous improvement- Customer experience & satisfaction improvement (customer centric, complaints, quality audits, standard processes & tools design & implementation,…)- Cross function projects management Show less

The Hackett Group (NASDAQ : HCKT) is a global strategic business advisory, operations consulting and finance strategy firm. It is a leader in business best practices, business benchmarking, and transformation consulting services including strategy and operations, working capital management, and globalization advice. Arnaud's key expertises : - Strategy - Business Transformation (Finance, IT, HR, Procurement,...) - Entreprise Performance Management (EPM) & Strategy - Program… Show more The Hackett Group (NASDAQ : HCKT) is a global strategic business advisory, operations consulting and finance strategy firm. It is a leader in business best practices, business benchmarking, and transformation consulting services including strategy and operations, working capital management, and globalization advice. Arnaud's key expertises : - Strategy - Business Transformation (Finance, IT, HR, Procurement,...) - Entreprise Performance Management (EPM) & Strategy - Program management (PMO) - Transition Management - Change Management - Business development (B2B) - Team management (international) Show less

- Management of Finance transformation programs, from the as-is diagnosis to the target design and delivery (international SSC implementation and business model design,...) - Corporate Performance Management - Business Developement (in France & Morocco) Arnaud was also actively involved as trainer in the LBC training program (L'Ecole du Conseil) which provides key consulting expertise, tools, and methodologies to new consultants.

- In charge of Finance & Performance improvement & transformation projects (Finance organization diagnosis, benchmark, process & organisation reengineering, PMO & Change management,...) - Financial auditor background

Consultant at MTA Consulting, a chartered accounting firm, I was in charge of financial & accounting activities (Bcase, accountancy,...) but also of the "French side" of business development for overseas companies and foundations.

In a post merger context (RMC & BFM): - Design & implementation of the new business model and defintion of the key operating processes for the Advertising activities business controlling function: Processes & organisation design, rules & policies definition, KPIs, Planning & forecasts,... - Day-to-day operation (backlog management,SLAs,...)