• Developed a solid business plan validated by the IHK Berlin (with strong ROI), state funding and project implementation from the ground.• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

• Facilitated customer’s needs or opportunities by establishing clear communication channels, SaaS achievements goals, targets (cross & up-sell) and a fostering a culture of teamwork among employees.• Improved communication and negotiation with business partners through the implementation of effective tools, metrics, reports, and regular interdepartmental meetings. • Optimized client's portfolio and end-to-end management by regularly evaluating staffing needs, adjusting schedules… Show more • Facilitated customer’s needs or opportunities by establishing clear communication channels, SaaS achievements goals, targets (cross & up-sell) and a fostering a culture of teamwork among employees.• Improved communication and negotiation with business partners through the implementation of effective tools, metrics, reports, and regular interdepartmental meetings. • Optimized client's portfolio and end-to-end management by regularly evaluating staffing needs, adjusting schedules, reducing claims, and reallocating tasks as needed. Show less

• Improved NPS of customers and channel partners (Ebay, Amazon) through proactive problem-solving and efficient complaint resolution. • Developed strong marketplaces knowledge through consistent communication with KAM, contribution to sales team, and attentive service.

• Managed customer satisfaction and SaaS (Salesforce) learning. • Concrete call handling (empathy) and fast problem solving.• Dealing with pressure, huge work tasks and delays.

• Managed over 200 contracts & events in across FR, BE, DE, CH. • Reduced event costs (up to 50k) by managing sales with suppliers and vendors (value selling) without compromising on quality or service levels.

• Designed visually engaging presentations to effectively convey complex information to diverse audiences (incl. collecting data).• Developed ideas and leads for new stories according to industry trends.