Senior operational lead with P&L responsibity and a long standing experience managing centralization of global data management units for leading Market research agencies . Very focussed on delivering the best customer experience, I have led cross-cultural teams and have a proven track record of optimizing operational performance which I am currently applying to cultural and public institutions.Specialties: market research, operations, media, advertising research, culture and communication, business transformation, cross team functionality, central services, auditing, resource planning, cost optimization, supplier negotiation, change management, people management, data management, service delivery, quality management and compliance.