Arnaud Thourot Email and Phone Number
Arnaud Thourot work email
- Valid
- Valid
- Valid
- Valid
Arnaud Thourot personal email
Arnaud Thourot phone numbers
Sixteen years of engineering experience working with complex biomedical systems.
-
Director, North America Field Service East And CanadaLutronic May 2024 - PresentBillerica, Massachusetts, Us
-
Director Of Service OperationsLutronic Sep 2021 - May 2024Billerica, Massachusetts, Us
-
Technical Support ManagerCynosure, Inc. Aug 2015 - Sep 2021Westford, Ma, Us• Manage the Technical Support team, direct their daily activities and cases, ensure rapid response and Customer Satisfaction.• Ensure team of Technical Support Specialists achieve in-depth product knowledge via training, coaching and professional development.• Ensure cases are followed through for an efficient and effective resolution to improve Service Level of Agreement (SLA).• Generate and relay service bulletins and software updates to field service teams globally.• Leverage global warehouse solutions via CRM/ERP for customer and service requirements. -
Associate Technical Product Support ManagerCynosure, Inc. Sep 2004 - Aug 2015Westford, Ma, Us•Primary technical contact for international subsidiaries and distributors.•Provide technical support for Dermatological and Surgical Lasers (Yag, Alexandrite and Pulse Dye Lasers).•Collaborate with Director of European Service as well as Director of Service in Asia Pacific to provide faster solutions to customers.•Meet with distributors on-site to ensure effective communication between service organizations.•Relay Service Bulletins, Software Updates and New Price Lists as needed.•Work with engineering to troubleshoot complex problems with lasers.•Assist with technical training of new engineers (domestic and International).•Work on a knowledge base of FAQ to assist international Engineers.•Diagnose technical issues over the phone and schedule Field Service Engineers for Service Calls.•Oversee distribution of technical documentation to distributors and subsidiaries worldwide.•Work on inventory control assistance for the newly implemented international parts depots.
-
Technical WriterGe Medical Systems Feb 2003 - Jun 2004Boston, Ma, Us. Team Leader of User and Service documentation for digital mammography systems (Senographe, Acquisition Workstation and Review Workstation). Write complex manuals for corrective maintenance and installation for GE field engineers worldwide. Validate disassembly and reassembly of systems components with engineering team. Assist with on-site installation of Senographe systems -
Technical WriterThales Ratheon Aug 2001 - Feb 2003Meudon, Île-De-France, Fr. Produce technical and maintenance manuals on military equipment (MAT 10000 technical standard). Publish technical user guides on military software. Coordinate software training sessions for military personnel. Supervise a technical writing team on technical manual project -
Field Service EngineerChemunex Aug 1996 - Apr 2001. Proficient knowledge of Flow Cytometry systems and Laser Scanning Cytometers . Knowledge of Automated Fluorescence Microscopy. Perform installations of systems throughout Europe. Ensure corrective and preventive maintenance . Proficiency in laser alignment, automation, calibration, testing equipment performance . Taking accuracy, sensitivity and selectivity measurements. Train system users on site. Provide technical support to companies on all engineering matters. Write training manuals and technical procedures. Maintain technical inventory. Provide service contracts
Arnaud Thourot Skills
Arnaud Thourot Education Details
-
The American University Of ParisAnd Scientific Writing -
Paris Jussieu University, FranceElectro-Mechanical
Frequently Asked Questions about Arnaud Thourot
What company does Arnaud Thourot work for?
Arnaud Thourot works for Lutronic
What is Arnaud Thourot's role at the current company?
Arnaud Thourot's current role is Director, North America Field Service East and Canada.
What is Arnaud Thourot's email address?
Arnaud Thourot's email address is at****@****ure.com
What is Arnaud Thourot's direct phone number?
Arnaud Thourot's direct phone number is +197842*****
What schools did Arnaud Thourot attend?
Arnaud Thourot attended The American University Of Paris, Paris Jussieu University, France.
What skills is Arnaud Thourot known for?
Arnaud Thourot has skills like Troubleshooting, Medical Devices, Field Service, Software Documentation, Technical Support, Technical Documentation, Cross Functional Team Leadership, Laser, Technical Writing, Leadership, Automation, Engineering.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial