DIRECTOR, LANGUAGE SERVICES February 2012 – PresentHired to transform numerous country-based, independent subsidiaries into a unified global organization. Subsidiaries previously lacked an overarching strategy and were focused on local results to the detriment of achieving corporate-wide goals. As Director of Language Services, led the development and implementation of new processes, tools and other resources that transformed independent units into a cohesive global team operating with a shared business model.Directed worldwide operations and delivery for the Language Services business unit and reported to the CEO and Board of Directors. Managed an international team of over 300 employees. Led the development and implementation of key technical innovations and process improvements to support organic revenue growth. Improved vendor management processes to generate annual cost improvements. Promoted process automation improvements that yielded operational savings. Developed "Best Shore" delivery model that included Eastern Europe, India and China. Championed certification of the company with the DIN15038 standard.MANAGING DIRECTOR, LUXEMBOURG/RomaniaMay 2011 – October 2013Led strategy, operations, business development and sales for the Language Services business unit in Benelux. Responsible for managing country operations, including oversight of 150 staff involved in production and support activities. Reported to the CEO and had P&L responsibility of 30 million euros revenue. Renewed two large public sector contracts. Developed sales opportunities in European markets that generated substantial revenue. Since January 2012, led the euroscript Luxembourg Romanian subsidiary, a company of over 200 employees with facilities in Bucharest and Sibiu.

Responsible for go-to-market strategy, business development, marketing and sales for Globalization services and solutions. Generated new revenue streams contributing over 10% annual growth rate. Directed nine business development resources in France, US, China, Japan, Brazil and Slovakia. Led direct engagement and negotiations with customers. Aligned and integrated the business unit portfolio of services with the company’s overall portfolio and service definitions.

Responsible for the worldwide operations of more than 100 personnel in teams based in EMEA (France, Germany, Slovakia), China, Japan, Brazil and US. Entrusted to successfully transition a key organization between business units. Defined and implemented an operations strategy that encompassed financials, a comprehensive portfolio of services, and customer engagements. Human resource responsibilities included recruiting key personnel in all locations. Supported the development of offshore operations in Shanghai and Bratislava.

Led a team of 30 people (front-line managers, project managers and engineers) in France and Germany. Provided operational expertise and delivery services in Translation and Localization services to internal and external clients. Accountable for worldwide client engagement, strategic planning and portfolio management. Responsible for strategic business planning, go-to-market strategy and new service development.Through new customer acquisitions, supported revenue growth from $11 to $20 million between fiscal year 2000 and 2004. Managed P&L for trade activities to meet key revenue and profit objectives. Managed EMEA/Brazil delivery teams and activities for over 100 internal and external customers.

Managed a team responsible for processing, auditing and approving freight invoices for all of HP’s US-based carriers and forwarders, including over $400 million for 75 divisions based in the US and internationally. Increased user base by 30% in two years. Managed over 150 domestic and international carriers. Supervised a staff of 20 operations personnel and three technology specialists. Reported to the worldwide HP Logistics controller and was responsible for maintaining and documenting financial and business control processes to ensure audit readiness. Ensured and improved operational quality, which resulted in less than 1% of invoices being flagged during post-audit processes.

Oversaw all US operations of a worldwide logistics data repository, including process engineering, implementation, maintenance and customer support. Proactively designed and implemented system enhancements to improve operations. Managed HP’s logistics, warehousing and customs costs in the US, which exceeded $500 million annually. Responsibilities included Customer Training and Help Desk operations; delivered over 30 on-site and remote training sessions to US-based users. Through internal sales, increased active user base by 50% in two years.

Responsible for financial analysis, expense reporting, targeting and consulting in cross-business projects. Reported to the worldwide HP Logistics controller and was responsible for managing and publishing the quarterly “HP Worldwide Logistics and Customs Costs” package, which included a strategic analysis of over $1 billion in costs for freight, duty and overhead by business, entity and geographic location, which exceeded $1 billion. Served as an expert financial consultant in supply chain improvement initiatives, including consulting engagements with financial and logistics analysts in HP’s business divisions. Supported the implementation of major cross-company accounting policies.