Arnaud Duthuillé Email & Phone Number

Geneva, Switzerland

- In charge of Geneva & Nyon- Launching of the city's operations- Managing operations, processes and day to day activities of the City team ( 150+ employees )- Proactively seeking for process improvements to maintain the City’s KPIs- KPIs analyses and action plans- Ensure compliance with safety procedures- Developing and maintaining the delivery system within the management guidelines and the company's policies and systems- Team building and team management capacities- Shift planning, optimizing resources and the quality of services- Communicating, cooperating, motivating and influencing internal departments and external stakeholders(third party partners and agencies, partnership restaurants)- Suppliers relationship- Invoices /POs- Cost monitoring and controlGeneva figures : 150 Drivers for average 4000 delivery / Week

Genève, Suisse

- Ground operations management- Customer services care- Suppliers supervision- VIP and Protocol services coordination- Private flight Management

Région De Genève, Suisse

- Global airline operation management- Disruption management- Provide the best service to customers in accordance with the airline requirements- Perform all daily tasks related to operations and passenger service (flight preparation, turnaround coordination, check-in and close out management, immigration queries, post-flight and safety reports)- Monitor SLA and ensure suppliers are fully adhering to airline procedures and standards- Handle damage/delay baggage reports, assist customers and follow up- Highlight operational and administrative breaches and provide corrective actions and improvements- Communicate new procedures to internal and external partners/suppliers- Undertake various administrative functions and other duties delegated from time to time by management (invoicing, reports, investigations...)- Handle and Edit "Station Emergency Response Plan"- Environment champion

Région De Genève, Suisse

- Global airline operation by managing and monitoring the station and the GHA's, directly reporting to the airport manager- Acting as Official airline reporting when the airport manager is on leave- Manage the performances and the safety of the station (Safety Audit, Line Station Self-Assessment and SLA)- Suppliers management by making sure all departments and partners adhere to the airline procedures- Manage disruption during delay or cancellation - Participate and prepare quality meetings with the suppliers- Create, update and communicate the new airline procedures to the suppliers- Link between the head office and the station- Manage daily operations and customers services - Manage invoices, statistics and various administrative tasks- Manage hotel and crew transport tender - Executive Lounge management and cost follow-up- Customer services trainer for lounge agents- Handle stock and uniform order* Cric Team member in case of Airport emergency

Région De Lausanne, Suisse

- Greet customers and manage the telephone booth - Manage reservations, invoices and receipts- Night Audit (financial closing of the day)- Concierge service

Région De Montréal, Canada

- Supervise check-in, boarding and arrival operations...- Prepare flight documents (departures and arrivals)- Manage delays and cancellations- Manage a team- Establish schedules- Customer service and product trainer

Peterborough, On, Canada

- Search for potential partners- Organize a tour of Quebec to promote the Odyssée program- Host information sessions for potential recruits- Run French language workshops for children and adults- Promote the environment / Organize Earth Day

Alger, Algérie

- Participation in the launch of the travel agency- Design of tourism products- Management of promotional events - Market research- Relationship management with local and international suppliers- Representing the agency at the Dubai International Tourism Exhibition (ATM)- Customer relationship management training for travel agents

Région De Montréal, Canada

- Follow-up on promotions and inventories- Organize familiarization trips- Conduct product training sessions - Monitor marketing and administrative aspects of contracts- Manage relations with suppliers / Prices / Promotions / Allotments- Strategic intelligence- Site visits (quality audits)

Région De Montréal, Canada

- Ensure the safety of aircraft and passengers- Provide quality service on board aircraft in accordance with company standards- Demonstrate flexibility

Région De Montréal, Canada

- Recruit and train call agents- Draw up agent schedules- Restructure call center- Strategic intelligence / benchmarking- Develop a staff motivation and retention policy- Coordinate fund-raising campaigns- Manage and lead a team of 25 agents per shift (from recruitment to appraisal)- Create solicitation tools

Paris, France

- Organization representative and spokesperson- Administrative, human and financial management- Development and implementation of promotional activities - Development and implementation of socio-cultural activities- Organization of international cooperation projects / solidarity trips - Fund-raising and campaign management

Targoviste, Roumanie

- Feasibility study for the development of a winter sports resort- Drawing up specifications- Competitive intelligence / Benchmarking- Set up a network of partners

Gossas, Sénégal

- Administrative and financial management - Spokesperson for the organization with local and international partners - Organization of income-generating activities- Project management and evaluation- Malaria prevention campaign (300 km against Ndiambogne)

Master En Gestion International Du Tourisme, Développement Durable Et Expérience Client

Activities and Societies: Secrétaire de l'association des étudiants MGPT Membre du programme d'évaluation de la Maîtrise en Gestion et.

Dess En Gestion International De Projets, Elaboration De Projet Touristique Dans Un Contexte Multiculturel

Dess En Gestion Des Organisations Non Gouvernementales, Mise En Place Et Pilotage De Projets De Développement Dans Les Pays Du Sud