Arnaud Gatera, Itil V4 Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

• Create and maintain technical documentation, with a focus on test artifacts such as test plans and test cases.• Work closely with the packaging development team to define requirements, develop, and review use cases and design. • Documenting change logs accurately in build and deployment processes.• Proactively monitor and promote deployment of purchased software products to maximize deployment against targets and eliminate software reversals.• Automate Azure services as needed, with accuracy and in compliance with security requirements using Azure DevOps tools.

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

• Lead in the deployment and provisioning of new IAM technologies, optimize existing solutions, create standards, and govern technologies including but not limited to Azure AD, Office 365, Lotus Notes Vaulting and Microsoft Identity Management.• Develops PowerShell scripts for administrative and automation tasks.• Assists with Migration projects to O365 cloud and decommissioning of IAM on prem infrastructure.• Acts as an escalation leader for all security and operational incidents relating to IT operations on infrastructure (O365, Lotus Notes, and other internal applications).• Provide operational Support to Multi-Factor Authentication and Entrust Identity Management Systems

Ottawa, Ontario, Canada

• Provided technical support to assigned MP offices during the transition to the Next Generation MP Office.• Performed active directory management tasks to ensure that constituency’s employees are enrolled in the Next Generation MP Office.• Prepared internal documentation and the teams for the transition.• Gathered information and shared schedules using a Microsoft O365 environment.• Provided assurance that every MP office was ready for transitioning to the next generation MP office Program.

Ottawa, Ontario, Canada

• Performed problem analysis, monitoring tasks and respond appropriately to user requests, problems and incidents.• Performed initial problem analysis and triage problem to other appropriate staff when appropriate for all Government of Canada IT Infrastructure. • Maintained liaison with technical staff to communicate the status of problem resolution to users, log and track requests for assistance.• Provided technology specific advice, guidance and problem resolution, specific to Windows 10, Enterprise Control Desk, Mainframe, Infoweb and Office 365.

Ottawa, Ontario, Canada

• Providing remote technical assistance and support for incoming queries and issuesrelated to computer systems, software, and hardware.• Install, upgrade, troubleshoot and repair desktop computers and peripherals in anetworked environment.• Provide on-site support and troubleshooting of network equipment – router, switch andfirewalls.• Recommend upgrades and changes to existing systems.• Provide support to customers on a variety of IT issues by identifying, researching andresolving technical problems.

Bachelor Of Applied Science (Basc), Chemical Engineering

Information Technology Infrastructure Library (Itil V4)