Arnaud Mélon work email
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Arnaud Mélon personal email
Arnaud Mélon is a Senior Sales Executive at Hex-Rays. He possess expertise in customer service, customer experience, advertising, call centers, contact centers and 24 more skills. He is proficient in Italian, Spanish and Dutch. Colleagues describe him as "Arnaud is a hard-working individual who knows how to get the job done quickly and effectively. He works well as a part of a team and can function as a leader when required. He has always exhibited superior communication skills and gets along well with staff and supervisors. He is highly respected by his colleagues, customers and management." and "Passionate college and a customers advocate. He will never give in to reach a solution. Always willing and communicates in clear language."
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Senior Sales ExecutiveHex-RaysLiège, Wal, Be
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Customer Service OfficerHex-Rays Jun 2023 - PresentLiege Metropolitan Area- Identifying customer/reseller needs and expectations. - Collecting and processing customer/reseller orders on a daily basis. - Updating internal stakeholders on customers feedback and to enhance customer satisfaction on a daily basis. - Ensuring any existing and potential customers are checked and compliant following the KYC regulation.
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Team CoachTeleperformance Mar 2021 - Jun 2023Maastricht, Limburg, Netherlands- Ensured and assisted advisors to meet the performance expectations by helping them understanding the targets and goals.- Ensured that team members complied with company policies and safety standards.- Provided reports and activity updates to management.- Ensured great customer service at all levels by assisting team members on their daily tasks.- Assisted in resolving emergencies and CriSit requests/cases by the Client.- Monitored and coached team members by following Company and Client's guidelines. -
Client Support Specialist For LenovoTeleperformance Dec 2019 - Mar 2021Maastricht, Limburg, Netherlands- Kept the management informed by submitting reports such as open cases and daily calls. - Monitored and coached agents by following Lenovo’s guidelines.- Delivered technical expertise to the agents when required for issue resolution.- Resolved customers‘ complaints by investigating problems. - Participated in the recruitment for the French Team members. - Liaised with third parties when required for any sensitive cases.- Supported management in development, implementation and communication. - Acted as point person for the management when contacting the vendor.
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Technical Premiumcare Agent For LenovoTeleperformance Aug 2019 - Dec 2019Maastricht, Limburg, NetherlandsI was speciliazed in support, both from technical and consumer support of the Premium Care Support for the UK and French Markets for the IDEA Products.
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Technical Sales Account ManagerCtrlprint Feb 2017 - Dec 2018London, United Kingdom- Operations Manager for the on-boarding and training of the new and recurring clients. - Provided high-quality client support - Delivered solutions to bath technical and non-technical end users whilst also supporting a wide range of technologies. - Resolved customer complaints by investigating problems. - Documented projects as and when required. - Liaised with clients' Information Security Review personnel. - Delivered training to customers as required remotely and on site. - Ensured that ISO27001 standards are adhered to CtrlPrint processes. -
Senior Sales Consumer For Adobe SystemsTeleperformance Benelux Oct 2015 - Feb 2017Région De Maastricht , Pays-Bas- Kept management informed by submitting reports, such as daily calls reports, weekly work plans, monthly and annual territory analyses.- Monitored and coached sales agents following Adobe’s guidelines.- Resolved customer complaints by investigating problems.- Developed solutions by studying the type of sales outlet, trade factor preparing reports and making recommendations to management.- Participated in the recruitment of sales team members.- Trained new sales members by following Adobe’s guidelines.
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Sales Account Manager For Adobe SystemsTeleperformance Benelux Jan 2015 - Oct 2015Maastricht Area, Netherlands- Provided sales expertise to all potential customers by consulting, gathering information, and evaluating customer needs via inbound and outbound.- Met and exceeded quarterly sales expectations.
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Global Consumer Customer Success - Level 3Adobe Sep 2013 - Jan 2015Edinburgh, Royaume-Uni- Participated in special projects, as assigned, such those that include new products/services or line extension launches, operational excellence and continuous improvement for Customer Care operations, new technologies, tools and training to support optimal Customer Care team performance.- Supported managers and other team members in development, implementation, communication and education of departmental scorecards for cascading throughout the assigned Customer Care team.- Support managers and other team members by coaching and guiding Customer Care team members.- Acted as a point person for senior management contacting Customer Care for customer service issues.- Provided the highest level of customer service and ensure customer satisfaction. -
Technical Consultant For Adobe SystemsTeleperformance Benelux Feb 2011 - Sep 2013Région De Maastricht, Pays-BasI specialized in support, both from technical and consumer support.Due to my acquired skills and experience, I became Team Lead, with responsibilities in coaching, training, monitoring chats and calls and handling Seniors’ and Supervisor’s tasks.
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Consumer Consultant For Lg ElectronicsTeleperformance Netherlands Nov 2008 - Feb 2011Région De Maastricht, Pays-BasI was in charge of the VPN (Virtual Private Network), handling requests between customers, resellers and LG’s Internal Employees.I was occasionally Back Up Senior thanks to acquired skills, knowing perfectly the products, procedures and policies.
Arnaud Mélon Skills
Arnaud Mélon Education Details
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Icadi LiègeAssociate'S Degree -
Athénée Royal De MontegnéeHigh School
Frequently Asked Questions about Arnaud Mélon
What company does Arnaud Mélon work for?
Arnaud Mélon works for Hex-Rays
What is Arnaud Mélon's role at the current company?
Arnaud Mélon's current role is Senior Sales Executive.
What is Arnaud Mélon's email address?
Arnaud Mélon's email address is ar****@****live.be
What schools did Arnaud Mélon attend?
Arnaud Mélon attended Icadi Liège, Athénée Royal De Montegnée.
What are some of Arnaud Mélon's interests?
Arnaud Mélon has interest in Social Services, Children, Civil Rights And Social Action, Education, Disaster And Humanitarian Relief, Human Rights, Arts And Culture.
What skills is Arnaud Mélon known for?
Arnaud Mélon has skills like Customer Service, Customer Experience, Advertising, Call Centers, Contact Centers, Outsourcing, Coaching, Customer Satisfaction, Management, Team Management, Performance Management, Team Leadership.
Who are Arnaud Mélon's colleagues?
Arnaud Mélon's colleagues are Pilette Stéphane, Aurian David, Henri De Moffarts.
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Arnaud Mélon
Trait D'Union Entre Votre Ambition Business Et Le Développement De Vos TalentsGreater Paris Metropolitan Region2b-flower.com, b-flower.com
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