👷Working on a real estate project associated with several friends (from former medical house to a co-living place for 8 young workers)👨‍🎓Training "electrical wiring technician"👨‍💻 Collaborating with some friends on side-projects (BI & AI services, Design Thinking for startup on nutrition & sport sector)

• Tools : Microsoft Power BI, Power Automate, Azure, Excel, internal business tools• Languages : DAX, M code, VBA, SQL• Departments : Purchase, Logistics, Pricing, Marketing, Finance/Controlling, Customer Care • Responsibilities :- defining and managing data needs & prep with data engineers in charge of monitoring and importing tables from business application server to datawarehouse (technical & business analysis, briefing, follow-up, testing, improvement)- exploring data opportunities with all departments : purchase, finance/controlling, logistics, marketing, customer care…- documenting data environment and data tool (gouvernance)- developing dataset for dedicated departments in order for them to be autonomous with quick analysis and training colleagues to use Power BI for their own needs- developing dashboard/app for monitoring strategic business processes / KPI / flows / tasks : * Stock Movement Tool : all stock movement for last 400 days (… * NPS Dashboard : cross analysis between NPS and all internal activities influencing customer satisfaction * Automated check of distributors invoices (purchase orders vs labs invoices from pdf) * Pricing dashboard : full 360 tool for pricing department (competitors, ranking, margin analysis, anomalies,…) * Purchase dashboard : fully automated KPI for entire purchase department including sales, logistics data to improve distributor and purchase officers performance * Quick-win tools to automate repetitive & time-consuming tasks- proposing new features, services and applications for better data management and business processes

- Defining the roadmap and transforming new ideas into specifications- Developing new partnerships in order to enter new local and international markets - Improving current UX & UI of desktop and mobile applications - Coordination of 2 dev teams to reach targets and strategic objectives as well as collaborating with other support teams (Customer Care, Marketing, etc.)

- Identification and implementation of immediate actions and structural and transversal improvements to ensure satisfaction and avoid attrition of B2C and B2B customers- Monitoring of outcomes and financial performance of actions and ongoing projects

• Qlik Sense DataViz and BI Data project manager- Workshop for defining data tools needs (Business Intelligence)- Requirements and business analysis for Finance, RH, Commercial, Marketing departments- Current systems and background analysis (Qlik Sense, Qlikview, SAP BO, excel,...)- Editing data transformation and load script- Defining dimensions and measures- Developing KPI and dashboards (UX)- Deliverable presentation to IT and business management- End users training- Maintenance and continuous improvement to enhance customers satisfaction

- Managing workshop for establishing brand name and identity- Screening market for benchmarking- Defining the global concept and strategy- Defining business proposals for B2C and B2B market- Developing USP to stand out of the crowd- Following up graphic proposals- Setting up IT needs: name domains, mailboxes, website, and ERP

• Marketing- From an idea to the market launch : research and implementation of innovative and cutting-edge solutions (brainstorming, business plan, cost-benefit analysis, pilot test, marketing strategy, campaigns, sales meeting, etc.)- Marketing material for new services/products (content, brochures, etc.)- Training commercial and sales team for new services and products- Implementing innovative loyalty program based to stand out from the crowd• Business Intelligence / Business analyst- From raw data to valued data for customers : statistical analyses for highlighting Key Performance Indicators from many departments’ databases into one unique commercial review reflecting corporate look & feel- Continuous and evolving analysis of internal IT tools for highlighting performance and improvement gap• Digital project management- Local and international implementation of digital initiatives (new mobility car sharing solutions, telematics gamification service, ...)- New features testing for mobile app (Android and iOS + website platform)- Improvement proposals addict for aiming operational excellence (user cases, customers’ needs analysis, business to IT translator)• e-business- CRM (Salesforce) & Marketing Automation (Pardot) manager: data management, reporting, new features implementation, marketing scenarios, etc.- Managing customers online quotations service and reporting tools- Enhancing mobile application and implementing new features on end-users feedbacks- Continually searching for new e-services in order to improve customers’ satisfaction and loyalty• Automation- Collaborating with other departments (Sales, Commercial, Operational, Finance...) to automate tasks and processes- Managing and developing both internal and external tools based on VB, SQL and HTML in collaboration with developers

Responsibilities and objectives- Developing and implementing the marketing strategy at the level of products and e-business solutions.- Creating added-value services in order to generate the best return on investment.- Enhancing commercial proposal in respect of the company’s core values.Tasks and Projects• Developing and implementing innovative mobility solutions together with international partners• CRM (Salesforce) & Marketing Automation (Pardot) manager: data management, reporting, new features implementation, etc.• Managing customers online quotations service and reporting tools• Enhancing mobile application and implementing new features on end-users feedbacks• Developing reporting tools for management team in order to analyze and follow up key trends• Implementing “Market Proposition” powered by our headquarters together with collaborators around the globe• Continually searching for new e-services in order to improve customers satisfaction and loyalty• Collaborating with other departments (Sales, Commercial, Operational, Finance...) to automate tasks and processes• Training commercial and sales team for new services and products• Managing and developing tools based on SQL, HTML, VB in collaboration with developers.

Accounts management- managing renewal and new leasing contracts with drivers' Key Accounts- managing and automating In/Out process (drivers change)- day-to-day contact with customers and drivers- managing tailored customers’ reportings and analysesProjects- innovative projects management such as carsharing solution- member of social media project- creation of VBA solutions for automating existing processes

- Clients and consultants database creation from scratch,- Client prospection towards End-Users and large consulting companies,- Improving and optimizing sales tools and processes,- Helped on implementation blueprint for social corporate visibility

Coordination, promotion and presentation.- Creation of communication tools to promote the organization and events- Organization of fortnightly conferences around a specific theme with well-known speakers- Elaboration of annual program with schedules and taskThe "Café Numérique" is a non-profit association which organizes technology meetings in many places around the globe. Its objective is to promote innovation and teach anyone interested about new technologies. The meetings are free and open to everyone.

- Developing new markets, prospection- Establishing good business relationships with new and existing clients worldwide- Clients adviser on the solutions provided

I was in charge of keeping the images database updated, of checking and correcting designers’ works and of analyzing the competition on clients’ market. I also had to lead a survey in Brussels, Antwerpen and Liège, and to take part in brainstorming sessions at the start of a new project. I was meanwhile carrying out research into my final project : « Eco-design, a new trend to be distinguishable on the FMCG market».

I was supporting the communication and marketing team during their daily duties such as briefing salesforce, analyzing competition resultats, organizing the monthly company meeting.