Arnaud Watelet Email & Phone Number

Brussels Metropolitan Area

Automation, digitalization and robotization of the customer experience – I work on enhancing the client experience through our digital channels powered by adequate automation and RPA optimization. I am responsible for the end-to-end process. During the Covid-19 crisis, I coordinated a team that expanded threefold the automation portfolio, placing us a.

Brussels Area, Belgium

Digitalization of customer experience – As Customer Journey Expert in one of the big four Belgian Banks, I was end-to-end responsible for specific Business Lending processes within a new Agile Client Service Model. I elaborated the design and implementation of the new customer experience.

Brussels Area, Belgium

I was responsible for the oversight of payments involving European (SEPA) and international corporate entities. The main tasks were the control and verification of the end-to-end process and resolution of issues to reach systematic improvements.

Brussels Area, Belgium

• I participated to the rebranding of customer services applications/tools/documents to RBS Feel and client migrations (Isabel/AccessOnline). I worked in a team of selected payment specialists to understand our global.
• Set up best and sustainable practices through CRM tools, key controls, procedures and BCP
• Responsible for key parts of the bank’s main projects such as Isabel 6, SEPA SCT/SDD and the Branch closure
• Handling challenging requests from a variety of clients (information, training, building longstanding trust)

Brussels Area, Belgium

• Working in a team of selected payment specialists to understand our private (diamond) and corporate clients’ specific needs and to offer best solutions (tailor made packages, personal trainings).
• Set up best and sustainable practices through CRM tools, key controls, procedures and BCP
• Responsible for key parts of the bank’s main projects such as Electronic Banking, Foreign Payments, Isabel 6
• Handling complex requests from a variety of clients (information, training, building longstanding trust)

Brussels Area, Belgium

• Solving problematic customised clients’ issues - Search/find/correct erroneous transactions/reporting within and outside the bank - Monthly KPI - Leading recurring clients to improve their transactions
• Establish structural internal/external solutions/approaches to improve the processes and increase efficiency - Building a network to accelerate interaction with other banks - Listing recurring bug/wrong processes.
• Dealing with problems that were escalated to my level when established processes did not deliver

Brussels Area, Belgium

• Creation of a network between banks to facilitate bonds settlement practices
• Input and control of bonds transactions in Midas
• Master, understand and use of complex financial products

Brussels Area, Belgium

• Validation of financial transactions involving cash, securities and bonds
• Prioritization of urgent transactions to meet deadlines
• Navigating between national, international and corporate cultures
• Daily application of a high level of technical knowledge, professional ethics and swift decision making under time pressure

Liège Area, Belgium

• STAGE
• Organising the entry of the RENKIN SA to the Birmingham International Food Fair

Brussels Area, Belgium

• STAGE
• Gathering of data, market analysis and intelligence on public procurement for rail track operators.

Des In Management

Bachelor'S Degree, International Trade