Verification Specialist
Current Process optimization: Drove efficiency improvements, exceeding hospital productivity standards of 95% by optimizing resources and facilitating feedback sessions with management and team showcasing strong analytical and communication skills Quality Assurance: Ensured data accuracy by maintaining a 95% accuracy level while processing protected health information, collaborated with team members and trainers to minimize mistakes and boost accuracy numbers Stakeholder collaboration: Developed a resource guide using excel to streamline processes, resulting in improved accuracy metrics for Health Information Management department, resource guide was made available to sister hospitals as well demonstrating commitment to enhance cross-departmental collaboration Program development: Onboarded and mentored new employees by developing structured onboarding program and oversaw 4 team members for smooth transition, answered questions raised and equipped employees to excel in respective roles Data-driven decision-making: Led data analysis to support clinical decision making, analyzed specialty referrals and created consult orders to initiate scheduling process streamline hospital processes Cross-functional collaboration: Collaborated with cross-functional teams to enhance patient care by identifying and resolving operational challenges, ensuring seamless service delivery and improving overall user experience
