Arnav C. Email & Phone Number

Kirkland, Wa, Us

Seattle, Washington, United States

Lead the design and development of ML-based evaluation algorithms to automatically monitor the performance of our LLM-based Shopping experiences.

Seattle, Washington, United States

• Drive global IT self service rate of ~68% for 650K Amazonians through AI chatbot, Automated onboarding, guided workflow and proactive engagement.• Manager of managers, leading a team of TPMs, Data Scientists, PM-Ts and BAs and owning 7 business critical programs.• Own end customer experience across IT - Amazon.com, Easy Onboarding, Aiva(Chatbot) .• Envision and deliver multi-year roadmap across 5 Product portfolios.• Driving ML adoption of business including migration to LLMs.•Defining and executing strategic plans aligned with organizational goals aimed at increasing Self-Service and Shifting Left. IT products, driving product strategy.• Drive a successful cross org, multiyear strategy to implement ML technology and improve customer experience and reduce ITS contact.•Influence Executives and Stakeholders through exceptional interpersonal, written, and verbal communication skills to get alignment on Business and Product Strategy.•Define key metrics/success criteria for products and business. •Drive data analysis to deliver decision making across executives on Product and Business Strategy • Launching and delivering automated workflow technology enabling a save of 2.5K hours/quarter with a avg.CSAT of 4.6.• Launched and improved adoption of new products: easy onboarding (up 67%) and Knowledge portal (up 82%).• Enabled a successful Return to Office IT strategy through launch and execution of a new feedback QR code and an in-office focused IT experience page. Driving a Self Service rate of 87%.• Owned and drove ITS contact reduction strategy in partnership with multiple teams.• Delivered multiple SVP annual goals in partnership with operations.•Drive Cross team collaboration across Operations, Program, Science, Enterprise and Product teams.

Seattle, Washington, United States

• Manager of Managers and leading a team of Product, Program managers, Business Analysts.• Build and own multi-year roadmap targeted at reducing risk, operations burden and enhanced Selling Partner Brand experience.• Reduce manual investigations burden through increased automation to 65% +900 bps YOY while maintaining risk mitigation standards.•Defining and executing strategic plans aligned with organizational goals to reduce Opex, improve Cx • Driving consensus across global multi functional teams through exceptional interpersonal, written, and verbal communication skills. Global stakeholder management -aligning enforcement strategy across conflicting teams WW. • Reduce error rate from 11.15% in Jan’20 to 2.94% at end of 2020 through automation and enhanced work flows.• Reduced COVID Notice of Infringement (NOI) rate from 40.3 in April 2020 to 2.3 in Dec 2020.• Reduce the TP99 count of notices received by a bad actor in T180 days across infringement and non- infringement from 546K to 410K, a reduction of 25% YoY.•Own Data analysis/synthesis to drive key enforcement/business decisions across business.•Drive Cross team collaboration across Operations, Program, Science, Brand and Seller Experience and legal teams. • Delivered multiple SVP annual goals on reducing reported notices of infringement.

Seattle, Washington, United States

• Manager of Managers and leading a team of Product, Program managers, Business Analysts.• Build and own multi-year roadmap targeted at reducing risk, operations burden and enhanced Selling Partner Brand experience.• Reduce manual investigations burden through increased automation to 65% +900 bps YOY while maintaining risk mitigation standards.•Defining and executing strategic plans aligned with organizational goals to reduce Opex, improve Cx • Driving consensus across global multi functional teams through exceptional interpersonal, written, and verbal communication skills. Global stakeholder management -aligning enforcement strategy across conflicting teams WW. • Reduce error rate from 11.15% in Jan’20 to 2.94% at end of 2020 through automation and enhanced work flows.• Reduced COVID Notice of Infringement (NOI) rate from 40.3 in April 2020 to 2.3 in Dec 2020.• Reduce the TP99 count of notices received by a bad actor in T180 days across infringement and non- infringement from 546K to 410K, a reduction of 25% YoY.•Own Data analysis/synthesis to drive key enforcement/business decisions across business.•Drive Cross team collaboration across Operations, Program, Science, Brand and Seller Experience and legal teams. • Delivered multiple SVP annual goals on reducing reported notices of infringement.

Greater Seattle Area

• Manager of managers, leading a team of 70+ by managing 4 ops/program managers.• Own enforcement strategy for WW Appstore for Tablets/Fire TV catalog. • Own the roadmap for delivering tooling interface for associates to test apps.• Launch proactive detection product (ML based and image detection) to prevent apps with infringement/nudity from being published to the catalog. • Own roadmap for proactive and reactive policy enforcement targeted to increase the quality of Amazon Appstore.•Improve Customer Experience by preventing/removing infringing apps/content • Identify and on-board a 3P vendor to scan incoming apps to detect adware, malware and viruses. • Own content policy for Amazon Appstore globally. • Implement a multi-year roadmap targeted at making Appstore free from security threats. • Global Program Management – aligning stakeholders, driving programs to completion.

Hyderabad Area, India

Evolving TOC-UK to EU TOC• Launching EU TOC – Strategy planning, Capacity Planning, Man Power Planning • Stake holder management – Transition of EU wide country trans to EU TOC• Setting up SOP and processes to ensure efficient operation support in ambiguous environment• Scheduling- mentoring team in scheduling trucks within EU-Inter and Intra countries• Operations- Managing a team providing 24*7 multilingual operations support across EU • Capacity planning of TOC including Shift plan to ensure 24*7 coverage with language constrain • Actively managing a team of 8 and Remotely managing a team of 13 in Hemel Hempstead

Hyderabad Area, India

Member of the pioneer group to set up TOC-UK•Understanding Transportation operations in UK first hand and creating SOPs and Knowledge bank to launch TOC - UK •Train team to work on UK Transportation operations •Build TOC Brand name across UK stake holders by effective stakeholder management and creating a benchmark in seamless operations support across UK •Managing outbound logistics for Amazon UK Operations •Scheduling of Trucks for inter warehouse transfer across UK •Maintaining relationship with carriers in UK to manage the outbound transportation network efficiently.•Man power planning and scheduling shifts to support operation coverage hours with existing resources

Hyderabad Area, India

Member of the pioneer group to set up TOC-India • Inbound Testing –Understanding business requirement and ensuring system readiness for IN and testing of movement of packages to FC. • Defined IB exceptions to be handled by TOC and prepared SOP for the same. • Using DMAIC approach to streamline TOC processes post launch to ensure scalability and efficiency. • Using existing tools to design and implement processes to improve efficiency of the team. • Conceptualized and designed change management Template for TOC.• Conceptualizing, designing and preparing weekly Metrics for TOC-IN.• Training new hires on the existing SOPs and Amazon transportation tools.

Mba, Finance, Information Systems

Activities and Societies: member of Finance Club, Blogging

B.Tech, Computer Science