Arnav C. Email & Phone Number

Kirkland, WA, US

Seattle, Washington, United States

Lead the design and development of ML-based evaluation algorithms to automatically monitor the performance of our LLM-based Shopping experiences.

Seattle, Washington, United States

• Drive global IT self service rate of ~68% for 650K Amazonians through AI chatbot, Automated onboarding, guided workflow and proactive engagement.
• Manager of managers, leading a team of TPMs, Data Scientists, PM-Ts and BAs and owning 7 business critical programs.
• Own end customer experience across IT - Amazon.com, Easy Onboarding, Aiva(Chatbot).
• Envision and deliver multi-year roadmap across 5 Product portfolios.
• Driving ML adoption of business including migration to LLMs.
• Defining and executing strategic plans aligned with organizational goals aimed at increasing Self-Service and Shifting Left. IT products, driving product strategy.

Seattle, Washington, United States

• Manager of Managers and leading a team of Product, Program managers, Business Analysts.
• Build and own multi-year roadmap targeted at reducing risk, operations burden and enhanced Selling Partner Brand experience.
• Reduce manual investigations burden through increased automation to 65% +900 bps YOY while maintaining risk mitigation standards.
• Defining and executing strategic plans aligned with organizational goals to reduce Opex, improve Cx
• Driving consensus across global multi functional teams through exceptional interpersonal, written, and verbal communication skills. Global stakeholder management -aligning enforcement strategy across conflicting teams.
• Reduce error rate from 11.15% in Jan’20 to 2.94% at end of 2020 through automation and enhanced work flows.

Seattle, Washington, United States

• Manager of Managers and leading a team of Product, Program managers, Business Analysts.
• Build and own multi-year roadmap targeted at reducing risk, operations burden and enhanced Selling Partner Brand experience.
• Reduce manual investigations burden through increased automation to 65% +900 bps YOY while maintaining risk mitigation standards.
• Defining and executing strategic plans aligned with organizational goals to reduce Opex, improve Cx
• Driving consensus across global multi functional teams through exceptional interpersonal, written, and verbal communication skills. Global stakeholder management -aligning enforcement strategy across conflicting teams.
• Reduce error rate from 11.15% in Jan’20 to 2.94% at end of 2020 through automation and enhanced work flows.

Greater Seattle Area

• Manager of managers, leading a team of 70+ by managing 4 ops/program managers.
• Own enforcement strategy for WW Appstore for Tablets/Fire TV catalog.
• Own the roadmap for delivering tooling interface for associates to test apps.
• Launch proactive detection product (ML based and image detection) to prevent apps with infringement/nudity from being published to the catalog.
• Own roadmap for proactive and reactive policy enforcement targeted to increase the quality of Amazon Appstore.
• Improve Customer Experience by preventing/removing infringing apps/content

Hyderabad Area, India

• Evolving TOC-UK to EU TOC
• Launching EU TOC – Strategy planning, Capacity Planning, Man Power Planning
• Stake holder management – Transition of EU wide country trans to EU TOC
• Setting up SOP and processes to ensure efficient operation support in ambiguous environment
• Scheduling- mentoring team in scheduling trucks within EU-Inter and Intra countries
• Operations- Managing a team providing 24*7 multilingual operations support across EU

Hyderabad Area, India

• Member of the pioneer group to set up TOC-UK
• Understanding Transportation operations in UK first hand and creating SOPs and Knowledge bank to launch TOC - UK
• Train team to work on UK Transportation operations
• Build TOC Brand name across UK stake holders by effective stakeholder management and creating a benchmark in seamless operations support across UK
• Managing outbound logistics for Amazon UK Operations
• Scheduling of Trucks for inter warehouse transfer across UK

Hyderabad Area, India

• Member of the pioneer group to set up TOC-India
• Inbound Testing –Understanding business requirement and ensuring system readiness for IN and testing of movement of packages to FC.
• Defined IB exceptions to be handled by TOC and prepared SOP for the same.
• Using DMAIC approach to streamline TOC processes post launch to ensure scalability and efficiency.
• Using existing tools to design and implement processes to improve efficiency of the team.
• Conceptualized and designed change management Template for TOC.

Mba, Finance, Information Systems

Activities and Societies: member of Finance Club, Blogging

B.Tech, Computer Science