Responsible for complete product portfolio for Accenture MxDR.

Manage the complete program design, introduction and maintenance and pricing of supported devices by our Cyber Security Service. Own new product lines throughout its lifecycle. Work closely with the engineering, sales and service delivery departments. Manage and prioritize engineering backlog through product development cycles. Implement and designs tools to support product management processes (e.g., feature requests, device support requests). Conduct moderately complex financial analysis and business research to report on potential future and current product performance. Identify issues or areas of concern regarding product vulnerability and determines and initiates required follow-up where required.

Lead a team of Security Engineers who were responsible for the health of customer security devices. Implemented and tracked key process indicators (KPIs) to ensure that the team is performing at an optimum level. Collaborated with other teams within Symantec to ensure consistent delivery practices across the wider product portfolio. Lead the technical services design for multi-million dollar prospect customers. Assisted other managers in strategic discovery, planning and forecasting. Assisted Director of SOC operations in tracking customer feedback, employee satisfaction and other business critical metrics to ensure and maintain business growth.

Responsible for multiple customer relationships with deep technical understanding of their environments. Managed projects for complex customer requests including but not limited to vendor overhaul and technology implementation. Provided security advise to customers in design, planning and operational phases. Built and maintained customer security recommendation knowledge base articles. Performed end to end testing, support and training for new customer technologies. Lead other security engineers in the team to ensure security process compliance at every phase of customer interaction.

Drove the resolution of escalated security incidents and complex customer issues. Assisted in creating relevant training material and resources for Security Engineers in the team. Maintained configuration and baseline documents for customers. Suggested changes to technical solutions, processes and methodology to improve service. Assisted customers with Firewall, IDS and other security device upgrades.

Provided technical support to customers with Firewalls, IDP/IDS, Symantec Endpoint Protection and other security relevant technologies over the phone, email or the client portal. Identified needs and opportunities for improving the client’s security posture and performed periodic security audits to ensure regulatory compliance.

Research assistant for National Science Foundation's Future Internet Project.

Network Security Engineer for Juniper Networks.