Optimizing and Maximizing implementation of the OCHIN EPIC system, EPIC support, and Data Analytics. Streamline Clinical Operations workflows and patient access.

I am a seasoned Information Technology consultant with a strong focus on healthcare. I possess a unique blend of experience and expertise enabling me to help healthcare organizations seeking to navigate the complexities of an ever-evolving healthcare IT landscape. I provide subject matter expertise and I can help bridge the gap between an organization's current IT capabilities and their desired technological future. My expertise spans IT infrastructure, Cloud implementations, Data analytics, Cybersecurity, Artificial Intelligence and Electronic Health Record implementation and optimization, specifically working with the EPIC EHR. Whatever an organization needs in order to maximize and optimize their IT investments I provide leadership and guidance with integrating technology into their workflows, ensuring the highest standards of patient care while respecting budgetary constraints and regulatory compliance.

Responsible for the information technology and computer systems that support the enterprise operations of one of the leading nonprofit community health centers in the Greater Los Angeles area. Its 5 clinic locations provide a broad range of healthcare services, including: Primary care, OB/GYN, Pediatrics, Vision care, Dental care, Pharmaceuticals, Disease Management and community outreach to over 25,000 patients with over 120,000 visits annually. The Health Center's mission is to provide quality primary healthcare that is accessible to any patient in need in the communities it serves, regardless of the patient's ability to pay. Accomplishments include:*** Strategic transition to move in-house infrastructure to the cloud (hosted and cloud Saas) in 2019. This enabled a seamless transition to remote work during the Covid pandemic.*** Implemented Data Analytics infrastructure and helped organization evolve into a data-driven organization (PowerBI)*** Helped implement telehealth within 1 month during the Covid pandemic*** Implemented strong cybersecurity controls based on NIST and zero-trust principles. Implemented monthly information security awareness "training" (KnowBe4).*** Implemented Salesforce Non-Profit for Grants Management*** Completed Implementation of the EPIC EHR including major clinical workflow redesigns and all interfaces*** Completed Capital Project to build a new 24,000 sqft healthcare facility in East LA (opened Dec 2014)*** completed relocation of corporate headquarters to downtown Los Angeles (June 2014)*** completed replacement of in-premise voice/telecommunications system and Call Center System to a hosted cloud-based system (April 2017). Evaluation of replacement system in 2023 (transition to Cisco WebEx)Chair CCALAC (Community Clinic Association of LA County) Health Information Technology Roundtable 2015-2023Speaker: NACHC (National Association of Community Health Centers) conference 2021 and 2022

Managed the day-to-day operations of the Information Technology systems of an administrative unit within the University of Southern California (USC Stevens Center for Innovation). This multi-location organization reports to the Office of the Provost with the mission of managing and commercializing all intellectual property of the University. Responsible for the design, development and implementation of strategies for utilizing technology to execute the mission of the organization and to improve efficiency, collaboration, and outreach.Projects include:* Developed and implemented IT support infrastructure covering all hardware, software, web, applications and application development, email and messaging systems, telecommunications for the department.* Implemeted and maintained departmental Windows Active Directory network and Cisco-based firewall* As part of Departmental relocation and working with the Facilties and construction team, managed all relocation and integration activities of existing IT infrastructure and implemented new IT components including Audio/Visual system design and installation* Designed and implemented Event Management System integrated with ticketing and attendee application and registration [utilized for TEDxUSC conference]* Implemented and maintained first-tier support for IP management system [Inteum]* Developed custom reports from IP Management system for decision support/business analytics* Developed Disaster Recovery/Business Continuity plan as required by Internal Office of Compliance* As part of Strategic Plan to transition desktop/server applications to cloud-based services, current projects include transition of email system to Microsoft Office 365 (part of University-wide transition); implementation of hybrid private cloud (Nirvanix) for file services and data respositories; and implementation of web-based IP Management systemMember:University Strategic Technology ForumUniversity Information Security Liaison Forum

Designed and implemented all information technology components of a $1.5M+ general dentistry practice in West Los Angeles. The dental office was built from scratch and has gone through an expansion/relocation from a 3-operatory practice to a 7-operatory practice within 3 years. I was involved with all aspects of the design and construction process of the office. Implementation and ongoing maintenance includes all IT infrastructure, software applications, disaster recovery functions and web presence.

Responsible for day-to-day operations of the Information Technology Department supporting one of the leading private educational institutions in the country with over 800 workstations and 1200+ users, including a multi-location dental clinical operation grossing $12Million and seeing over 25,000 patients annuallyManaged an annual departmental budget of $4MillionProject leader for various large-scale technology projects including:**implementation of a "Paperless Clinic" and "Electronic Dental Chart" school-wide**software selection for comprehensive Patient/Practice Management System**implementation of a new fully digital multi-million dollar dental practice facility**various Business Process Re-engineering initiatives (e.g. Patient Admitting)**Technical Lead for Technology-Enhanced Learning Initiative**Data Warehouse implementation**Digital Imaging Conversion project (multivendor)Primary training coordinator for critical clinic software applicationsMember - Dean's Executive Management Team (2001- 2005)Member - Health Sciences Campus Computer Advisory GroupMember - University Information Technology Strategic Group

As a member of the Arthur Andersen Business Consulting - Healthcare Technology practice in the Pacific Region, areas of focus include technology solutions, operations improvement/process reengineering, system implementations including practice management solutions, and strategic IT planning. Engagements include creating an IT strategic plan for the University of Southern California (USC) School of Dentistry

Responsible for all reporting, data extraction, and software applications development in support of Clinical applications and in an executive decision support setting for a multi-specialty, multi-group Management Services Organization (MSO). Technical lead liaison for Internal clients including Utilization, Case Management, Credentialing, Member Services, Quality Reporting and Pharmacy and Physician Support Applications. Developed and supported various end-user databases for these departments.Co-Team Leader responsible for planning, architecture, design, and implementation of a Division wide Data Warehouse. Responsible for data mapping and integration of various data sources for all Clinical applications to the Data Warehouse. Project Team Member on Enterprise-wide project that integrated 3 different versions of the Medical Practice Management System (IDX) and successfully converted to an upgraded version on one platform.