Arnel Samson Email and Phone Number
Ive been in the bpo industry for more than 10 years now. Startedas a customer service specialist at Sykes for 3 years and then transferred to Convergys as a resolution specialist for 6 years. Lastly as a senior specialist 2 at Jp morgan chase for 4 years.I was given the opportunity to handle transition classes with convergys that also includes taking sup calls, updating modules, doing seat plans and schedules also acts as relieved team leader.With chase I was included as year to date cirle of excellence in our lob and acts as mentor to our new teamates and struggling teamates.
Jpmorgan Chase & Co.
View- Website:
- jpmorganchase.com
- Employees:
- 286575
-
Senior Specialist IiJpmorgan Chase & Co. Apr 2015 - PresentPhilippines- Collecting overdrawn accounts for customers - Handles both pre and post charged off accounts - Handles outbound calls for the lob - Being measured with APH (accounts per hour) - Was a consistent member of quarterly top employees - Part of Circle of Excellence for 2018
-
Smart Chat Credit And Activations SpecialistConcentrix Nov 2013 - Feb 2015Philippines- Supported Sales Agents with analyst reviews and activation support via Instant Messenger on new and existing applications- Facilitated one-on-one online chat between C&A SME Chat agents and Sales agents- Supported all transactions following current method and procedures- Ensured appropriate verbiage are used when chatting- Accurately communicate information- Consistently met KPI’s via high scorecard -
Management Support TeamConcentrix May 2010 - Nov 2013Philippines- Responsible in nesting new associates fresh from training- Facilitated product related discussions with new hires- Coached new hires on their quality score and behaviour via the SMART and STAR method - Spearheaded strategic planning to ensure pass rate per transition wave is met- Handled escalated calls from new and tenured associates- On top of everything – awarded top MST associate on annual basis
-
Customer Service RepresentativeSykes Assistance Services Corporation Sep 2006 - Apr 2010Philippines- Handled client issues via inbound calls that aroused from various products supported.- Demonstrated a strong customer service orientation and took responsibility in following up with clients to ensure their expectations are met- Responsible in meeting individual and team performance targets which included customer service, productivity and quality standards- Contributed insights to team and/or new projects for the account’s benefit- Assisted new associates as subject matter expert
Arnel Samson Education Details
-
Bachelor Of Science In Computer Science
Frequently Asked Questions about Arnel Samson
What company does Arnel Samson work for?
Arnel Samson works for Jpmorgan Chase & Co.
What is Arnel Samson's role at the current company?
Arnel Samson's current role is Senior specialist II at JPMorgan Chase & Co..
What schools did Arnel Samson attend?
Arnel Samson attended University Of The East.
Who are Arnel Samson's colleagues?
Arnel Samson's colleagues are Ahmed A., Tammy Leavy, Sushil Chauhan, Tarun Modi, Maheedhar Vishwanathula, Joseph Temple, Penny Roberts.
Not the Arnel Samson you were looking for?
-
-
-
-
Arnel Samson
Quezon City
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial