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Arnel Samson is listed as Senior specialist II at JPMorgan Chase & Co. at JPMorgan Chase & Co., a company with 286575 employees, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Arnel Samson.
Arnel Samson previously worked as Senior specialist II at Jpmorgan Chase & Co. and SMART Chat Credit and Activations Specialist at Concentrix. Arnel Samson holds Bachelor Of Science In Computer Science, Bachelor Of Science In Computer Science from University Of The East.
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Ive been in the bpo industry for more than 10 years now. Startedas a customer service specialist at Sykes for 3 years and then transferred to Convergys as a resolution specialist for 6 years. Lastly as a senior specialist 2 at Jp morgan chase for 4 years.I was given the opportunity to handle transition classes with convergys that also includes taking sup calls, updating modules, doing seat plans and schedules also acts as relieved team leader.With chase I was included as year to date cirle of excellence in our lob and acts as mentor to our new teamates and struggling teamates.
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Philippines
- Collecting overdrawn accounts for customers - Handles both pre and post charged off accounts - Handles outbound calls for the lob - Being measured with APH (accounts per hour) - Was a consistent member of quarterly top employees - Part of Circle of Excellence for 2018
Philippines
- Supported Sales Agents with analyst reviews and activation support via Instant Messenger on new and existing applications- Facilitated one-on-one online chat between C&A SME Chat agents and Sales agents- Supported all transactions following current method and procedures- Ensured appropriate verbiage are used when chatting- Accurately communicate.
Philippines
- Responsible in nesting new associates fresh from training- Facilitated product related discussions with new hires- Coached new hires on their quality score and behaviour via the SMART and STAR method - Spearheaded strategic planning to ensure pass rate per transition wave is met- Handled escalated calls from new and tenured associates- On top of.
Philippines
- Handled client issues via inbound calls that aroused from various products supported.- Demonstrated a strong customer service orientation and took responsibility in following up with clients to ensure their expectations are met- Responsible in meeting individual and team performance targets which included customer service, productivity and quality.
Other employees you can reach at jpmorganchase.com. View company contacts for 286575 employees →
Alex Bukhman
Colleague at Jpmorgan Chase & Co.New York City Metropolitan Area, United States
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Cathy Piper
Colleague at Jpmorgan Chase & Co.Houston, Texas, United States, United States
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Jayaram Parisineni
Colleague at Jpmorgan Chase & Co.United States, United States
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Sanath Kumar
Colleague at Jpmorgan Chase & Co.Bengaluru, Karnataka, India, India
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Melissa Becker
Colleague at Jpmorgan Chase & Co.Bartlett, Illinois, United States, United States
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Ali Saghafi
Colleague at Jpmorgan Chase & Co.Orange County, California, United States, United States
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John Matanguihan
Colleague at Jpmorgan Chase & Co.San Diego, California, United States, United States
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Akshay A
Colleague at Jpmorgan Chase & Co.Bengaluru, Karnataka, India, India
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Woody Addison
Colleague at Jpmorgan Chase & Co.Addison, Texas, United States, United States
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Mike Price
Colleague at Jpmorgan Chase & Co.Venice, Florida, United States, United States
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Quick answers generated from the profile data available on this page.
Arnel Samson works for JPMorgan Chase & Co..
Arnel Samson is listed as Senior specialist II at JPMorgan Chase & Co. at JPMorgan Chase & Co..
Arnel Samson is based in Metro Manila, National Capital Region, Philippines while working with JPMorgan Chase & Co..
Arnel Samson has worked for Jpmorgan Chase & Co., Concentrix, and Sykes Assistance Services Corporation.
Arnel Samson's colleagues at JPMorgan Chase & Co. include Alex Bukhman, Cathy Piper, Jayaram Parisineni, Sanath Kumar, and Melissa Becker.
You can use AeroLeads to view verified contact signals for Arnel Samson at JPMorgan Chase & Co., including work email, phone, and LinkedIn data when available.
Arnel Samson holds Bachelor Of Science In Computer Science, Bachelor Of Science In Computer Science from University Of The East.
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