• Manage Voice Infrastructure of Both back Office and Call Center including adjuncts• Provide L3 support for voice related issues• Support and administration of the company's VoIP deployment, supporting applications and network hardware. This includes Avaya ACD, ESS, CMS, AES, hardware setup & testing, voice gateways, unified messaging and other enterprise applications.• Understand, trouble shoot, and resolve complex problems through collection and analysis of system log data to determine reason for outage.• Make recommendation to Engineering team based on operational metrics• Manage Vendor / Partners / and Telco in the planning and designing of the IT platform• Project Delivery (Transformation/Consolidation and Site Closure) for Voice solutions and system integration• Technical Approval Board (TAB) worked for various configuration, installation and trouble shooting for all set up and implementations stages including change request (both Normal and Break/Fix)• Technical Documentations, administration and troubleshooting for current set-up.• Facilitate service and escalation with Third Party (both HW/Carriers)• Lead Engineer for SG/MY/PH

Implementation Engineer for J&J for Citibank Regional Project

>>>>Lead Engineer for PABX team

>>>ONSITE SUPPORT for both Back office and Call Center solution