Arne Wolfgramm Email & Phone Number

Amsterdam, NH, NL

Amsterdam, North Holland, Netherlands

Zürich, Kanton Zürich, Schweiz

• Hired to gather, document and provide business requirements for regulatory and mandatory changes in order to produce client tax reports.
• Elaborating and creating IT specifications (Stories) for business requirements (AGILE) for data delivery from internal and external sources (e.g FxRates, Prices, Securities)
• Quality assurance, testing, 3rd Level production support, release management
• Presenting IT department in stakeholder meetings and vendor managementAchievements:
• Successful implementation of tax reports for Russia, Australia and global tax reports for APAC
• Designed cross border processes and technical solutions for business operation unit

Zürich

• Promoted to the SCRUM Master role after successfully executed tasks as deputy Scrum Master to deliver software solutions in a DevOps environment.
• Implementing SCRUM methodology to the IT Client Tax Reporting software development team
• Facilitating SCRUM ceremonies, protect the team from external influences and remove impediments
• Representing the SCRUM Team at ‘Scrum of Scrum’ events to align with other project streamsAchievements:
• AGILE maturity level and velocity increased significantly
• Stakeholder satisfaction improved due to transparent communication and restructuring of meetings

Zürich Und Umgebung, Schweiz

• Promoted to the role based on the work delivered at the previous position. Primary target was to transform the team and deliver solutions regarding data delivery within the tax environment.
• Introduced SCRUM
• Performed Process analysis, optimized and automated manual workarounds
• Developed checks and KPIs
• Team leadership including employee developmentAchievements:
• Removed and automated manual workarounds which reduced manual efforts by 70%

Zürich Und Umgebung, Schweiz

• Project: Business Transaction Store
• Root Cause analysis of manual efforts within the data cleansing processes for tax reporting.
• Wrote business requirements (function and non functional) and creating solution design for a strategic platformAchievements:
• Signed off BRD (Business Requirements d

Zürich, Kanton Zürich, Schweiz

• Production of client tax reports Germany including testing and quality assuranceAchievements:
• Increased efficiency and data quality by optimizing Purchase Price Fixing process
• Created test concept to ensure data quality for mass production of german client tax reports

Zürich, Kanton Zürich, Schweiz

Analysis, calculation and correction of tax relevant data of capital gains Austria

Wallisellen, Kanton Zürich, Schweiz

Inspection and entry checks of all incoming client documentsArchive management (scanning and physically archiving of client documents)Proceeding of internal search requests

Thalwil, Kanton Zürich, Schweiz

Esprit Personal, Zürich Switzerlandtemporary for Loyalty Services, Thalwil SwitzerlandClient acquisition and distribution of software solutions for loyalty and gift cards

Hamburg, Hamburg, Deutschland

In- und outbound calls, fax, letters und e-mail, Quality management for internal employees

Hamburg, Hamburg, Deutschland

Telemarketing portrait and group photography for sport clubs Client acquisition, product consulting, sales and customer serviceClaims management

Edinburgh, City Of Edinburgh, Großbritannien

Customer Service DACHProcter & GambleIn- und outbound calls, fax, letters and e-mail