Michelle Schuster Email & Phone Number

Ankeny, Iowa, United States

Des Moines, Iowa, United States

o Mentor new hires o File first notice of loss claims for both auto insurance and homeowner insurance including renters, and land lord - promoted to ISR 2 Effective 5/18/2020o Advise policy holders of service options for their vehicle - rental cars, inspections, repairso Set up contractors to be in contact with homeowner policy holderso Discuss claim process with agents, policy holders, and claimantso Document accuratelyo Service hub member 06/8/2020 - Contact policyholders to verify claim details and set services - Contact claimants to verify claim details and obtain insurance information - Contact claimant carriers to obtain claim contact informationo Piloted multiple processes - Accident scene - Call control - Service hub members teamo RCPS participant for JD Power results ease for the customero Red Carpet award winner first quarter 2021o Recipient of multiple bravos from fellow associates, adjusters, and policy holderso Consistently achieve quality and call time goals

Indianapolis, Indiana Area

o Determine the best coverage on policies for customer while adhering to regulatory and compliance standards.o Update customers policies to reflect best practices per liabilities and risks.o Follow up with prospects to assist in decision making while providing supportive working knowledge products and services.o Assist customers while monitoring and managing the life cycle of claim.

Indianapolis, Indiana Area

o Took First Notice of Loss on policies while gathering support and documentation for claim. o Obtain statements regarding auto accidents from all parties involved for unclear liability claims, schedule inspections, issue payments, follow-up with customers to verify claim handled to their satisfaction. o Examined evidence such as police reports, healthcare claims, vehicle damage, and verbal statements from auto accidents to determine liability. o Evaluate injury claims and follow up with customers to determine treatment process and manage progress.

Indianapolis, Indiana Area

o Assist customers with claims processo Obtain statements regarding auto accidents from all parties involved for unclear liability claimso Schedule inspections for auto involved in accidentso Evaluate evidence from auto accidentso Determine liability from accidentso Issue paymentso Follow up with customers to verify claim handled to their satisfactiono Recognition Team Member 2013o Customer Service Team Member 2014o Claims Distinguished Performance Award 2014o Silver Lining Award November 2014

Indianapolis, Indiana Area

o Take First Notice of Loss on both homeowner and auto claimso Contact customers to complete claimo Schedule inspectionsoExceeded quality standards and achieved the position of New Hire Mentor to onboard employees.o Selected as an Indianapolis Express University member based on analytical thinking. o Issue Paymentso Answer questions regarding the claim process

o Operate registero Inform and encourage customers to buy service planso Help customers with concerns over productso Help prevent shrinko Viewpoint Committee member 2003o Inform customers of features on productso Help customers locate productso Set up new cell phone plans/activate phoneso Update cell phone calling plans

Indianapolis, Indiana Area

o Supported Pension Administrator with retirement of State Troopers.o Performed employment verifications required for a State Trooper to move from state to federal level. o Performed timesheet audits, managed delivery of mail to high ranking State Troopers. o Managed personnel files, health insurance benefits, and pension qualifications.

Renew business owners policies within time guidelines Communicate effectively with underwriters in all regions of the company Amend active business owners policiesInput new business applications

Set up new contractsCall other companies to verify transfer requirementsRequest money from other companiesInform agents of status of contractsApply money to contracts/Issue contractsWork on special handling cases – Morgan Stanley, ING Financial PartnersTrain other departments and new employees on transfer processParticipate in inconsistency meetings and good order review meetings

Maintain correct counts of productsRun various reports to locate and fix problems in warehousePerform various administrative duties;

Intern Life in Iowa Program Summer 2002Help organize officeHelp finish on-going projectsStation a booth at the Ankeny Farmers MarketInform public

Help place meals on trays for residentsFollow strict guidelines to what resident may haveServe ResidentsClean dining rooms and dishes

Obtain information from other companies around the United StatesComplete Mortgage FilesTrack allSummer position

Measure soil samples; dried and measured againCount seed samplesLog all results accurately

Bachelors Of Science, Liberal Studies - Dac - Communications, Social Sciences, And Humanities

Activities and Societies: YWCA Girls Power Mentor 2001-2002 Environmental Chair Nuckolls House/Wallace Hall 2001-2002 Counselor.

Diploma, College Prep

Colorguard manager 1998 - 2000