I am currently driving a major capital campaign to completely reimagine the guest experience within our Edmonds Historical Museum. Among other responsibilities, I have also the been the chair of the governance committee and responsible for the oral history project. The governance committee assures that the organization is operating in accordance with its By-laws, vision, mission and strategic direction with sound financial management, compensation practices and fiscal and governance policies; and helps them evolve to take us into our next 50 years. Our museum is housed in a former Carnegie Library building, and we are redoing our exhibits to make them more interactive and immersive; in part, leveraging our growing collection of oral histories. We are also planning an additional museum and satellite educational spaces to house and leverage our collections. A photo book that compares today’s Edmonds and Snohomish County with images from a hundred years ago has also been published. I also represent the Society on the Edmonds Creative District Advisory Committee. We are the first Creative District in Washington state.

The portfolio of my photographs and available prints can be found at www.arnielund.com. A growing selection of images are also available on Shutterstock, Adobe Stock, and 500px.

The new position of Professor of Practice in the School of STEM, and the Division of Computing and Software Systems (CSS) is designed in part to prepare first generation university students to enter STEM fields and to increase the diversity of the population of future practicing engineers and designers. It is also about building collaborative relationships between students and faculty and regional tech companies, in order to instill a passion in students and to equip them to engage in improving our world and society. The CSS Division has specialty areas in Software Engineering, Interactive Media Design and Cyber Security; and Centers for Digital Futures, Reinventing Public Education and Information Assurance & Cybersecurity. My research area will include adding Intelligent Communities to this suite. In this next phase of my life, it will be my chance to give back for all I have received through my career.

Responsible for the user research program across Alexa intelligent agent devices, capabilities and natural user interfaces. More than doubled the research team, and built a global extended team of Alexa researchers. Helped launch a series of innovative products, including expanding the global research effort. Expanded the strategic reach of Alexa research end-to-end in the development process. Served on the Amazon design and user research leadership teams.

Defined and implemented a new vision and research program for the user experience, collaboration and mobility labs within GE Global Research. Repositioning the industrial internet experience to focus on making collaboration, decision support and natural experiences transformational through the application of behavioral analytics. Identifying innovation opportunities, defining experience models, and prototyping solutions demonstrating how emerging technologies might be used to address the opportunities; and uncovering principles to guide the design of new work experiences and architectures for implementing them. Quickly grew the team of UX scientists to over 30 and generated funding for them, provided strategic direction, and enabled a roadmap of programmatic innovation; and was promoted to Technology Leader. Led the team through reorganization and a deeper focus on R&D. The team introduced an innovative collaboration architecture to the cross-GE platform, and subsequently applied it to a new paradigm for robotic interaction, and to adaptive wearable experiences. The team also created a powerful set of interactive collaborative visualization components, and a prototype tech-stack agnostic architecture for seamless, multi-device, multi-location and multi-modal experiences. Have consistently supported technology transfer to well-received, high quality product experiences. Serve on the GE Academic Software Advisory Panel, the Patent Board, and as a liaison for the Software Center to Berkeley (incl. the Berkeley Innovation Forum), Stanford, Rice, UCSF and other universities. The CEL team’s innovation work has been featured nationally by GE in the press, the team has been active publishing its work, and more than 18 patent disclosures were filed during the Connected Experience Lab’s first year.

Defined a Microsoft UX cloud strategy for Windows Azure, and built a team to implement it. Led cross-product efforts to design compelling end-to-end cloud experiences for developers and IT Professionals. Directed a team responsible for designing customer self-service, partner, and sales support experiences (including Microsoft.com, one of the most visited sites in the world); and drove significant improvements in the customer interaction. Implemented accessibility, localization and satisfaction standards across Microsoft IT. Led efforts to scale user experience to create a user-centered IT culture and grow design thinking. As an experience architect, designed the interaction platform layer for a cross-Microsoft IT architecture. Before moving to IT, managed the Tablet and notebook UX team in the mobile platforms division working on natural user interfaces (NUIs). The team consisted of software and industrial designers, usability and ethnographic researchers, technical communications professionals, and developers. Delivered the Windows mobile computing experience, and led research and theory on mobility in the consumer environment and shaped the definition of a new category of personal, lifestyle solutions and scalable user interfaces. Work included technology for collaboration, education, entertainment, and productivity; the globalization of technology; and location-sensitive, personalized experiences. Projects also included a focus on personal expression and the experience of intimacy with technology products. Managed the user experience team for Windows Server System (SQL, Exchange, and business systems), and restructured the team to deliver design to product teams more effectively. In addition, served on Microsoft’s cross-community user experience leadership team and chaired the user experience managers across the company (driving innovations in methods and tools for user research and design, and evolving Microsoft’s user experience career development program).

Taught User Centered Design for the Human Centered Design and Engineering Department and Systems Analysis and Management for the iSchool.

Responsibilities included developing new research methods, managing Sapient’s global R&D initiatives (introducing consulting solutions based on emerging technologies), developing user experience training, and providing design direction and career oversight for information architects on a variety of projects. Conducted research to project long term technology trends in order to drive the research program and led the development of a speech interface offering. Served on the leadership team for Sapient’s information architecture practice, and also served as a Metro-area Practice Lead, and as a researcher on the Advanced Research Team.

Managed a team of designers and researchers responsible for converging technology products, as well as personally providing design and conducting ethnographic and lab research for U S WEST’s early electronic commerce efforts. Products included a next generation media center, cell phone, and computer applications driving the experience of ubiquitous information, entertainment, and computing; and developing new forms of electronic communities, shopping metaphors, multi-modal experiences, and other innovations. Also served as interim senior director of software development for Advanced Technologies, and U S WEST’s representative to federal and state regulators on accessibility issues.

Helped found the Science and Technology organization; and managed design, user research, and software engineers in order to uncover and deliver new product opportunities. Personal research included developing a tool for assessing the dimensions of user experience and to predict technology adoption; and the tool has been used widely in the industry and in various universities. Product areas included CSCW and teleconferencing, speech, and intelligent tutoring systems. Helped Ameritech enter the distance education and healthcare areas, move into the emerging internet area, and launch its interactive television product line. Managed early research on the use of distance education within high schools, collaborated on groupware for high school science education, and provided design direction for a games-based trainer for telephone installers. Funded and managed Roger Schank’s work to develop an intelligent computer-based training system for customer service representatives (at Northwestern University) and Judy and Gary Olson’s research on remote collaboration (at the University of Michigan). Provided Ameritech’s oversight for the Institute of Learning Science’s research program, MIT’s Media Labs, and Bellcore’s research. Helped Ameritech develop its advertising campaign around the user experience team’s work, and represented Ameritech to a wide variety of external press, analysts, and other forums. Served as interim general manager for product development.

Managed human factors and systems engineering teams for one of AT&T’s largest product lines (the 800 services family), helped launch what became the ANSI-200 HCI standards effort, and led an effort to develop new design tools (including a prototype of an AI-based design tool). Conducted research on decision tree-based navigation. Served as a leader on the steering committee for the AT&T behavioral sciences community, and served on AT&T’s Market Research Council. Defined and launched a program of research on the cognitive processing of technical content during problem solving. Led an early voice-data system design project, and managed the design of a major user research lab. Led the requirements effort for an early design by example system. Designed and developed portions of the code for a screen handler, and guidelines for electronic forms applications.