My duties and responsibilities includes: providing administrative support to ensure efficient operation of the office. Supports managers and employees through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material. Familiar with a variety of the field's concepts, practices and procedures. Ability to effectively communicate via phone and email ensuring that all Administrative Assistant duties are completed accurately and delivered with high quality and in a timely manner.

My responsibilities includes attending to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.

• as a CUSTOMER SERVICE REPRESENTATIVE, I assisted customers with photo selection, inquiries, photo enhancements requests, print and make albums, deliver the items.• as A PHOTOGRAPHER, I interact with the guests and book them for a photo session within the vicinity of the Hotel/Resort• as an TEAM LEADER, I earned management trust by being a team player, responsibly doing my job, effectively doing the reports and other documentations, as well as managing the whole team within the site assigned.

• Organizes emails and attending customer calls for orders, inquiries and follow-up.• Answers calls and emails everyday - addressing customer inquiries, processing orders, solving problems and providing shipment information. • Interacts with customer and updating them with the status of their orders. • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

• Directly communicating with Authors through phone and emails and gather book materials from them such as manuscripts and etc.• Assists Authors in navigating the website and in preparing their book materials (e.g. formatting concerns, etc.).• Submit a completed submission materials to Production to start with the design.

• Manages a team, supervises each team members growth in the company as well as training them for improvement.• Directly responsible for managing product knowledge, profitability, quality, and effectiveness for my team. • Focuses on effectively leading and managing a team of CSR to meet company objectives in all areas of employee, client and shareholder satisfaction. • Facilitate Team huddles and coaching for performance and quality. • Develop the competencies of the CSRs and ensuring that behaviors, attendance, operational performance, and quality of products and services exceed the set target. • Provide continuous coaching and feedback on team strategies and action plans, new initiatives and workarounds.

• as an INBOUND TECHNICAL SUPPORT REPRESENTATIVE: succeed in delivering world class customer service and build customer satisfaction and loyalty. Provide effective and timely resolution of a range of customer inquiries. Strive for one-call resolution of customer issues.• as a TEAM AMBASSADOR (Team Coach): assists the team by doing floor support and handling Sup Calls as well as creating reports and paper works. Assists in training/developing, motivating, coaching, providing effective feedback and corrective action plans for both communication skills and technical skills to my fellow team mates• as a SUBJECT MATTER EXPERT: Provides Support primarily to the team and handle Escalation from agents. Assists the team in providing refresher training, as deemed necessary by Operations and Quality.

• Trained for 3 different Accounts (Expedia, Apple Macintosh, & Washington Mutual). • Deliver world class customer service and build customer satisfaction and loyalty. • Provide effective and timely resolution of a range of customer inquiries. • Strive for one-call resolution of customer issues. • Complete on-going training to stay abreast of product, service and policy changes. • Strike a positive and cooperative tone with both customers and co-workers. • Demonstrate best judgment in the disbursement of adjustments and credits. • Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities. • Maintained service, talk/wrap time, data, and both client and consumer satisfaction levels. • Supports specified, limited line of travel/technical/financial issues of customers.

• Edited photos and videos (Glamour, Portraits and personal videos). • Trained to become skilled studio photographer. • Handled hands-on training with co-workers on navigating and graphics editing and navigation on editing software. • Acts as a cashier/receptionist when cashier is not around. • Does Secretarial jobs for the owner of the Studio