Arnold Sherman Email & Phone Number

Loveland, Colorado, United States

• Monitor Physical and Virtual servers for OS and application services availability. • Troubleshooting and triage of network and server issues.• Restart servers or processes as needed.• Create and host incident calls for outages. Report on root causes and fix.• Upgrade Windows Server OS and application software.

Westminster, Co

•Supported conference reservations through phone and email requests. •Provided phone support to end users on conference options.•Monitored conferences with web interface and updated passwords and performed trouble shooting as required.

Longmont, Co

•Provided technical support to employees and customers for applications setup and configuration of SharePoint web site, workstations, telephones, and printers. •Modified User and Group permissions in Windows Active Directory.•Created troubleshooting and operating process documents and trained users.•Completed work within Standard Operating Procedures in an FDA regulated environment.

Boulder, Co

•Customer support for Point of Sale cash register, including troubleshooting and configuration of network routing and related equipment.•Troubleshooting and Support of wide variety of user issues.

Lakewood Co

•Customer support for website hosting services, including troubleshooting and configuration of WordPress sites.•Troubleshooting and Support of business and personal user account issues using live chat program.

Longmont, Co

•Responsible for phone support support of customer’s Intuit TurboTax including website and software functionality, OS and network related issues for home and business clients.•Support of Apple iOS and OS X devices and user account issues.

•Supported members during web site functionality upgrade including password and security questions and training of new functionality •Took phone calls regarding navigation through web based financial products.

Longmont, Co

•Provided technical support for a wide variety of computer applications in a high volume call center, including Lotus Notes, MS Office, Networking and VPN.•Documented up to 50 calls per day calls in a detailed and precise manner while representing IBM in a professional and courteous manner and assisting clients.•Received excellent reviews from client feedback.