Manage the company's major customer relationships and value delivery.

Oversee value delivery, retention, business development, and customer satisfaction for a select group of Optum’s largest and most progressive provider and payer health system clients. Support these organizations by being a thought partner on strategic issues, coordinating across Optum’s research, technology, and consulting resources, aligning with clients’ top priorities and initiatives, and overseeing all components of service delivery to ensure a streamlined experience and positive results.

Executive responsible for all partnership activities with large, progressive health care systems. Manage C-suite relationships and coordinate Advisory Board resources to ensure alignment with the members' strategic priorities, enabling retention and growth.

Responsible for ensuring that member hospital systems are fully leveraging their investment in Crimson technologies in alignment with their care and performance transformation efforts.

Ensure member CIOs and their teams get maximum value from Advisory Board research and services. Support member decisions and projects by facilitating the delivery of relevant information and insights. Solidify and grow relationships with top members.

Responsible for overall client relationship with premier client including client satisfaction, sales, project management, and consulting services.

Physician PracticeResponsible for physician support program assisting Chief Medical Officers, Chief Information Officers and physician leaders at health system and community hospital clients achieve physician adoption of electronic medical record systems through best practices and tools.

Led marketing activity for the company's direct care solutions: those impacting physicians, nurses, and pharmacists including the company's flagship solution, Computerized Physician Order Entry. Responsible for all physician reference programs and managing the company's relationship with Gartner, the industry's leading analyst group.

Matrix managed a team of 23 professionals responsible for marketing the company's entire line of health care IT solutions. Functions included market planning, program development and execution, competitive assessment, messaging, communications, pricing and packaging.