Oversee IT operations and supervise systems and tech team staff; develop, manage, and track the IT department's annual budget; create processes and standards for selection, implementation, and support of systems; provide direction, guidance, and training to tech team staff. Manage vendors on projects. Conduct Cybersecurity training for current and incoming staff. Create accounts for incoming students and staff. ● Managed Mac OS MDM● Managed hardware inventory, ensuring accurate… Show more Oversee IT operations and supervise systems and tech team staff; develop, manage, and track the IT department's annual budget; create processes and standards for selection, implementation, and support of systems; provide direction, guidance, and training to tech team staff. Manage vendors on projects. Conduct Cybersecurity training for current and incoming staff. Create accounts for incoming students and staff. ● Managed Mac OS MDM● Managed hardware inventory, ensuring accurate tracking and maintenance of IT assets.● Oversaw Google Suite, including user management, data security, and collaboration tools configuration.● Implemented Nextiva VOIP system, optimizing communication processes and enhancing call quality.● Configured Mac OS systems for optimal performance and compatibility with organizational needs.● Managed Cisco switching infrastructure, ensuring reliable network connectivity and performance.● Administered VMWare environments, including virtual machine provisioning, monitoring, and troubleshooting.● Managed Ruckus Wireless infrastructure, optimizing wireless network performance and coverage.● Maintained Fortinet Firewalls, ensuring network security and compliance with industry standards.● Managed Adobe Creative Suite licenses and software deployment for creative teams.● Installed and configured server hardware, ensuring reliable server performance and scalability.● Led IT projects from initiation to completion, including planning, resource allocation, and execution.● Managed IT budget, tracking expenses, and optimizing resource allocation to meet organizational goals.● Conducted contract negotiations with vendors, securing cost-effective solutions and favorable terms for IT services and products.● Google Workspace Management● Active Directory Management Show less

● Hardware inventory management for KIPP DC● Resolving technology issues for parents and students.● Active Directory account creations, deletions, assigned the proper permissions and groups● Polycom IP Phone configuration and support● Aruba Access Point management● Point person for KIPP DC Headquarters Office ● Supervisor for a team for seven technicians● Google Suite management● Adobe Creative Suite management and installation● Installation of server… Show more ● Hardware inventory management for KIPP DC● Resolving technology issues for parents and students.● Active Directory account creations, deletions, assigned the proper permissions and groups● Polycom IP Phone configuration and support● Aruba Access Point management● Point person for KIPP DC Headquarters Office ● Supervisor for a team for seven technicians● Google Suite management● Adobe Creative Suite management and installation● Installation of server hardware● Assist the Manager of Technology with budget decisions● Project management● On Boarding/Off Boarding employees Show less

● Hardware inventory management for KIPPDC● Machine imaging for PC and Mac● Handle any hardware and software issues● Audio Visual Support● Active Directory account creations, deletions, assigned the proper permissions and groups● Polycom IP Phone configuration and support● Software support● Dell/HP Switch configurations● Aruba Access Point management● Point person for KIPPDC Headquarters Office ● Assist a team of 7 with hardware/software issues● Adobe… Show more ● Hardware inventory management for KIPPDC● Machine imaging for PC and Mac● Handle any hardware and software issues● Audio Visual Support● Active Directory account creations, deletions, assigned the proper permissions and groups● Polycom IP Phone configuration and support● Software support● Dell/HP Switch configurations● Aruba Access Point management● Point person for KIPPDC Headquarters Office ● Assist a team of 7 with hardware/software issues● Adobe Creative Suite management and installation● Installation of server hardware● Project management Show less

● Hardware inventory management for a KIPP Campus● Machine imaging for PC and Mac● Handle any hardware and software issues● Xerox machine configuration● Audio Visual Support● Chromebook installations and configurations● Computer Lab setup (Dell/Mac)● Allworx IP Phone configuration and support● Software support● iPad/Android Tablet configuration and installation● Dell/HP Switch configurations● Aruba Access Point management● Installation of server… Show more ● Hardware inventory management for a KIPP Campus● Machine imaging for PC and Mac● Handle any hardware and software issues● Xerox machine configuration● Audio Visual Support● Chromebook installations and configurations● Computer Lab setup (Dell/Mac)● Allworx IP Phone configuration and support● Software support● iPad/Android Tablet configuration and installation● Dell/HP Switch configurations● Aruba Access Point management● Installation of server hardware● Tier 1/Tier 2 support for KIPPDC Campuses Show less

* Prepped laptops and desktops for recycling* Tutored users in Windows 10 and MS Office* Data Transfers* Hardware Installation and configuration* Assisted with Adobe document formatting

• Image all firm PC’s and laptops to the firms specification • RSA setup and configuration on Smart Devices• Setup, configured, and maintained audio-visual equipment and other electronic devices for permanent use as well as for presentation or conference.• Activated and setup Blackberries and Smartphones.• Phone and Desk Side Support• AD management• Assisted users with document management• Experience using SCCM

* Re-image/Wipe PC's and laptops for lease refresh* Blackberry/IPhone Support* Installation and configuration of software on a variety of machines* Utilized my skills to troubleshoot hardware and software issues.* Voice Mail Configuration* Testing new software* Telephone configuration and installation* Audio Visual setups* Assists with setting up and troubleshooting server equipment* Utilize SDE to track tickets and inventory.* Assists with firm wide… Show more * Re-image/Wipe PC's and laptops for lease refresh* Blackberry/IPhone Support* Installation and configuration of software on a variety of machines* Utilized my skills to troubleshoot hardware and software issues.* Voice Mail Configuration* Testing new software* Telephone configuration and installation* Audio Visual setups* Assists with setting up and troubleshooting server equipment* Utilize SDE to track tickets and inventory.* Assists with firm wide Migrations Show less

Desktop Support, Blackberry Support, Tier II support for Office of Justice Programs, installation and configuration of desktop computers. Troubleshooting software issues.

● Installation of projectors, screens and laptops for video conference and presentation.● DVD conversion to digital format.● Designed and maintained a digital media duplication database.● Solved issues with PowerPoint slides and video conference connectivity.● Investigated hardware problems and perform basic diagnostic testing.● Tested video conference connections on Polycom systems.

Setup and maintained all Polycom System Video Conference connections using Accord Bridge Manager and/or WebEx* Installation and configuration of hardware and software* Solved issues regarding hardware and software as well as networking connectivity issues.* Provided after hours support for users on travel or working from home using Citrix and PC Anywhere.* Provided support for specialized software which includes Internetiff and DOElegal.* Maintained service calls on all Dell… Show more Setup and maintained all Polycom System Video Conference connections using Accord Bridge Manager and/or WebEx* Installation and configuration of hardware and software* Solved issues regarding hardware and software as well as networking connectivity issues.* Provided after hours support for users on travel or working from home using Citrix and PC Anywhere.* Provided support for specialized software which includes Internetiff and DOElegal.* Maintained service calls on all Dell equipment.* Imaged machines for new users* Specialized in unlocking accounts for Unity Voice Mail and Active Directory* Specialized in spyware/malware elimination* Performed data recovery on damaged or corrupt hard drives. Show less