Arno Derre Email & Phone Number

Denver, Colorado, United States

• Responsible for the health and growth of a $20M+ portfolio of large US banks, insurance carriers, and brokerage firms
• Develop strategies to accelerate product expansion, custom development work (SOWs), and contract renewals
• Define and implement health plans to preserve Annual Recurring Revenue (ARR) and prevent churn
• Grow 5 Customer Success Managers to shift their role from tactical support to strategic relationship management
• Act as a customer champion leading initiatives to scale up internal cross-functional processes

Denver, Colorado, United States

• Managed Enterprise and Strategic accounts recently transitioned to a newly acquired software platform
• Redefined product features, go-to-market strategy, and pricing structure to expand Total Addressable Market (TAM)
• Re-papered existing accounts and sold Beta accounts

Denver, CO

• Joined Insurtech start-up as employee #17. In the next 4 years the company grew to 450 employees; from 130 to 31,500 customers; from 1 to 3,200 agency partners; and from $3M to $255M in yearly sales.
• Acted as Scrum Master, Product Manager, and Quality Analyst in the early days of the company. Implemented the first 550 agency partners and started the Help Desk function. Hired and grew 8 Technical Project Managers.
• My group planned and led the development of our own Policy Management System. Scaled up document management and enhanced back-end applications for risk rating, decisioning, and automated billing. Built and launched a.
• Defined new market entry processes with Legal & Compliance, Underwriting, Analytics, Marketing, and Business Development, and managed product rollout in 30+ U.S. states

Broomfield, CO

• Fintech company acquired by Temenos in 2018
• Coached clients’ leadership on digital transformation for increased compliance and improved banking risk management. Managed $2.5M portfolio of IT projects, authored Statements of Work (SOW) totaling $2.25M of new.
• Drove conversion of a top 50 U.S. bank to Amazon Web Services (AWS), offering higher security and scalability while decreasing maintenance costs. Directed launch of their first omni-channel digital user experience.
• Implemented premier online solution for top 75 U.S. bank, integrating with SaaS vendors and federal databases, leading to significant cost and time reductions for bank account openings.

Denver, CO

• U.S. Department of Labor, Mine Safety and Health Administration (MSHA)
• Hired and grew 2 Scrum Masters, 6 developers, 4 business analysts, and 8 quality assurance engineers. Managed 3 projects of 15,000 hours of work ($1.5M). Built Quality Assurance group to support 15 software applications.
• Coached Federal executives and teams on Agile transformation. Created MSHA’s first digital application to track and synch thousands of yearly inspections across portable devices and back-end systems.
• Nominated for DMI 2016 MVP Award (top 1% of employees).

Denver, CO

• Planned and executed 7 technology refresh projects for the Bureau of Land Management, U.S. Department of the Interior.
• Converted application issuing 30,000 annual invoices from Informix to Oracle, saving over $350K in software license fees.
• Enhanced Automated Fluid Minerals Support System (AFMSS), an e-commerce application designed to track $4B per year in oil and gas drilling permits, improving billing precision by $40M.

Denver, CO

• Developed online marketplace matching vehicle owners with automotive repair facilities. Built subscription-based appointment system, capturing vehicle issue symptoms, and automating the write-up of work orders.

• Led global software teams (50 resources) across the United States, India, and Mexico, and delivered 12 software projects with budgets ranging from $250K to $1.8M.
• Led initiatives to improve budget controls and received multiple awards from Project Management Office (PMO).

• Coordinate 100+ code builds across 10 software environments to package the work of a multidisciplinary team of 40 + members resulting in seven software releases over 24 months.
• Integrated Nexstar’s mortgage software platform to BOA standards, systems, and processes with full functionality within 6 months of acquisition, ahead of schedule and under budget.

• Nexstar was a Business Process Outsourcer hosting custom Web applications for the origination and fulfillment divisions of mortgage lenders, banks, and credit unions.
• Defined, developed, and implemented business requirements. Simplified call center workflows and streamlined interactions between applications, resulting in shorter customer calls and higher levels of customer.
• Led maintenance initiatives and Tier-2 production support across 50 client websites.

Evergreen, CO

• Designed mortgage origination and underwriting applications for call centers and back-office agents.
• Defined user experience for online mortgage applicants, solving challenges of complex online transactions (mortgages) by designing adaptive guided user flows.
• Introduced Rapid Prototyping techniques and created fully-functioning branded Web prototypes that accelerated client acceptance and development cycles.

Denver, CO

• iXL was a Web integrator pioneering the design and development of business-to-consumer (B2C) websites.
• Wrote user interface specifications for B2C websites, gefinancial.com, bellsouth.com, and budget.com.
• Defined and led usability tests with customers.

Denver, CO

• Wrote test plans and executed test scripts for Fortune 500 client websites.