Arno Smit Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, Nh, Nl

Amsterdam, North Holland, Netherlands

• Pioneer the establishment and management of a global live operations center that supports Scoober couriers 24/7 in 11 countries. • Direct a team of 400 agents, building and developing the team from the ground-up with superb recruiting, hiring, onboarding, and training skills. • Research, discover, and create international transportation networks to support business expansion across global operations. • Head the design and implementation of processes and systems to… Show more • Pioneer the establishment and management of a global live operations center that supports Scoober couriers 24/7 in 11 countries. • Direct a team of 400 agents, building and developing the team from the ground-up with superb recruiting, hiring, onboarding, and training skills. • Research, discover, and create international transportation networks to support business expansion across global operations. • Head the design and implementation of processes and systems to support live operations, inclusive of technology systems for monitoring logistics and performance. • Champion the integration of a Diversity, Inclusion, and Belonging (DIB) program to successfully enrich the working lives of all agents. • Track and monitor team performance along key benchmarks of success, enabling data-driven decision making to continually develop and optimize teamwide capabilities. • Coach and train agents to guide the delivery of superb operations support and services while minimizing costs and maximizing return. • Liaise with senior leadership to proactively align strategic objectives and innovate business solutions to mitigate risk and drive business growth. • Build partnerships with both internal and external stakeholders to create a robust network of business support, ensuring both short- and long-term business success. Show less

Amsterdam

• Headed all operations in The Netherlands and in Belgium, streamlining logistical planning and execution to achieve business goals. • Architected the logistical models for France, Italy, and Denmark, guiding business expansion into new markets with superb operational analysis and problem-solving. • Piloted the establishment of logistical hubs in over 20 cities in Europe, inclusive of teams of 10K+ couriers. • Innovated the employment models in 4 countries to drive… Show more • Headed all operations in The Netherlands and in Belgium, streamlining logistical planning and execution to achieve business goals. • Architected the logistical models for France, Italy, and Denmark, guiding business expansion into new markets with superb operational analysis and problem-solving. • Piloted the establishment of logistical hubs in over 20 cities in Europe, inclusive of teams of 10K+ couriers. • Innovated the employment models in 4 countries to drive above-industry results, building high-performing teams with high rates of retention. • Cultivated productive partnerships with global bike suppliers and recruitment agencies throughout Europe to support business expansion. • Collaborated with road safety experts to develop and deliver a global training agenda for courier safety, elevating the health and wellbeing of the global team while certifying the sustainability of operations. • Conducted proactive market research and analysis in order to inform operational development and management in new countries, taking into account the specific requirements of each new location. Show less

Hoofddorp

• Presided over daily management and monitoring of all operational processes regarding PostNL Parcels in The Netherlands and Belgium. • Ideated and integrated an incident management system along with complimentary monitoring tools to effectively mitigate and resolve risks. • Oversaw a team of 17 during shifts, guiding the implementation of best practices and policies to maintain continuous and streamlined operations. • Performed in-depth systems and operational analysis… Show more • Presided over daily management and monitoring of all operational processes regarding PostNL Parcels in The Netherlands and Belgium. • Ideated and integrated an incident management system along with complimentary monitoring tools to effectively mitigate and resolve risks. • Oversaw a team of 17 during shifts, guiding the implementation of best practices and policies to maintain continuous and streamlined operations. • Performed in-depth systems and operational analysis in order to identify opportunities for improvement, defining new policies and procedures to increase efficiency and accuracy. • Optimized cross-team coordination and communication while encouraging professional development, creating a leadership pipeline for the company. Show less

Den Bosch

• Governed all sorting and distribution processes for the parcel depot, directing a team of 11 in complying with all procedures and policies. • Facilitated training and coaching for the team to promote professional and personal growth. • Managed a budget of EUR 16M with adept forecasting and analysis skills, guaranteeing financial integrity with superb financial management and risk mitigation skills. • Formed partnerships with various external parties to whom activities… Show more • Governed all sorting and distribution processes for the parcel depot, directing a team of 11 in complying with all procedures and policies. • Facilitated training and coaching for the team to promote professional and personal growth. • Managed a budget of EUR 16M with adept forecasting and analysis skills, guaranteeing financial integrity with superb financial management and risk mitigation skills. • Formed partnerships with various external parties to whom activities were outsourced, verifying contractual compliance while developing productive relationships. Show less

Amsterdam

• Shepherded a team of 5 company heads as well as a management support office while responsible for all parcel sorting centre’s results with an annual budget of EUR 10M. • Transferred all colleagues to new roles upon closing of the sorting centre, guiding the successful transition of all employees to suitable roles. • Cooperated with an in-house temp agency with a pool of 300 temporary workers on behalf of the sorting centre, defining and filling role responsibilities to secure… Show more • Shepherded a team of 5 company heads as well as a management support office while responsible for all parcel sorting centre’s results with an annual budget of EUR 10M. • Transferred all colleagues to new roles upon closing of the sorting centre, guiding the successful transition of all employees to suitable roles. • Cooperated with an in-house temp agency with a pool of 300 temporary workers on behalf of the sorting centre, defining and filling role responsibilities to secure continuous operations. Show less

Amsterdam

• Redesigned the mail sorting process which resulted in a cost reduction of EUR 8 million• Designed a training programme for the sorting of mail

Amsterdam

• Spearheaded a team of 8 consultants in managing the merging of 35 post offices to 1 location. • Guided small teams in optimizing the reorganization of PostNL, creating models to guide decision-making and strategic planning. • Aligned objectives with diverse stakeholders to set goals and expectations for the post-mere business.

The Hague

• Managed 2 branches (approx. 80 FTEs) where mail was sorted and then delivered to customers. • Responsible for the closing and transfer of 2 branches

The Hague

• Managed 2 branches (approx. 80 FTEs) where mail was sorted and then delivered to customers. • Responsible for the closing and transfer of 2 branches

Europe

Chef de equipe of parent/child cycling holidays in France

Amerika

Tennis coach in America

Master'S Degree, Economy

Activities and Societies: Chairman, UvO Student Volleyball Club

Co-Active Coaching

Vwo, Middelbaar Onderwijs

Master'S Degree, Economics