Arno Badenhorst Email & Phone Number

Auckland, New Zealand

Reading, United Kingdom

• Managing the delivery of cybersecurity solutions for customers across the manufacturing, retail, and banking industries• Leading major delivery projects as security design authority and team lead• Providing pre-sales support within the cyber defence consultancy team for clients in the UK and EU regions • Producing RFP responses and statements of work and ensuring resource estimates are accurate for each project• Ensuring projects are delivered within prescribed budget and time constraints• Ensuring solutions remain in scope and are aligned to agreed business requirements• Reviewing service designs to ensure alignment with customer security controls• Collaborating with the governance, risk, and compliance team to identify and manage risks• Responding to security incidents and providing incident management support• Ensuring that delivery methodologies are followed, and that effective governance is applied• Conducting peer reviews of project documentation• Collaborating with internal and external stakeholders to elicit business requirements and prepare technical solution designs• Liaising with the sales team to help define end-client business requirements and associated security services solutions• Mentoring junior team members to support their professional development

Newbury, England, United Kingdom

• Facilitated customer consultations to capture requirements• Managed the solution architecture of several large-scale enterprise projects• Managed the pre-sales stage of the project• Ensured a positive customer experience through the entire project lifecycleKey Achievements★ Progressed through 2 promotions and a merger of the business unit with IBM.★ Provided strategic leadership and served as a lead security architect for several multi-million Pound projects.★ Designed an email relay service for a police force with anti-spam and anti-virus services.★ Designed SIEM services for multiple organisations using Splunk.★ Received recognition from the senior management team for my dedication to customer service when I assisted a customer during a P1 incident while I was on holiday in New Zealand.

Swindon, United Kingdom

• Managed a team of project managers and multi-disciplinary technical consultants• Accountable for the successful implementation of multiple internal and external enterprise solutions• Responsible for the entire project lifecycle, from project initiation to solution readiness testing and service go-live• Ensured smooth project delivery• Acted as escalation point for all delivery-related problems• Built and maintained relationships with key customers to ensure an exceptional customer experience• Produced management reports on key accounts• Managed the team including setting objectives and managing individual performance

Bracknell, England, United Kingdom

• Prepared the technical documentation required for the implementation of customer solutions• Facilitated customer consultations to gather detailed requirements• Prepared detailed design documentation for projects of varying complexity• Ensured that solutions would meet or exceed customer expectations• Provided technical support during solution implementations• Acted as reference point once the solution had been handed over to the operations team

Bracknell, England, United Kingdom

• Provided operational support to external customers as 3rd level support engineer• Managed change planning and the implementation of hosted services• Supporting the IT infrastructure for customers, and internal core IT equipmentKey Achievements★ Responsible for more than 1500 servers and other networking devices including switches, routers, firewalls, and load balancers.

United States

I managed the IT infrastructure for Advantage Technical Resourcing including support of multiple locations across the UK, Europe and the United Arab Emirates, including client offices. My role had a wide remit encompassing the delivery and support of the company’s IT infrastructure to all staff and clients and managing various IT related projects.

United Kingdom

My role at VUE Entertainment ranged from providing support to users accross multiple locations within the UK and Europe to managing the delivery of multiple core business systems / applications.

South Africa

Microspec provided bespoke IT products and support to various small and medium sized businesses in South Africa.

Prince2 (2009)

A+

Mcse

Education record