Arnold Anthony Email & Phone Number

Dubai, Ae

Bur Dubai

 Oversaw all commercial and financial aspects of RwandAir’s operations in Passenger across the UAE and offline markets across the GCC countries (Bahrain, Kuwait, Oman, and KSA) and Pakistan.  Provided strategic direction to all lines of business (LOBs) across the UAE, GCC, and Pakistan, including P&L responsibility, workforce planning and training, customer acquisition, retention, and service. Maintained high-level relationships with key industry bodies, government agencies, across the Middle East, markets to leverage the networks and develop business opportunities.Core Contributions: Expanded brand presence across the UAE and wider GCC markets and Pakistan that supported RwandAir’s business growth Sales and Marketing Performance Optimization and driving continuous improvements applying the LEAN approach Developed pricing strategies with Revenue Management, including forecasting pricing and revenue based on demand and market trends, facilitating competitive trade discounts and incentive agreements Realized growth through enhanced client relationship management with key stakeholders, thereby growing the largest account’s business by 71% in the financial year 2017–18. Retained employees by 85%, creating a company culture that nurtures creativity and innovation, promoted teamwork, and gave all employees a voice, establishing a sense of participation and ownership in results. Acquired new GCC and South Asia regional markets and GSA partnerships in Oman, Kuwait, KSA, Bahrain, and Pakistan, which included negotiating interline special prorate agreements (SPAs).

Dubai

 Maximized sale on GSA carriers to achieve annual target. Pushed Sales on preferred carrier to achieve annual target & achieve PLB’s Monitored the daily activities and oversaw the smooth & efficient running of the business Cultivated lucrative relationships with all stakeholders through effective communication and exemplary interpersonal skills. Distributed targets amongst sales agents and motivated them to ensure the target is achieved.

Abu Dhabi / Dubai

 Handled Top corporates and providing them with cost effective solution. Processed customer tickets in a timely fashion. Achieved sales objectives through commitment to customer satisfaction. Resolved customer complain by finding solutions to resolving them. Coordinated with dnata accounts , corporate accounts and finance to establish effective establishment and smooth flow of funds Core Contributions: Increased revenue stream by 4.5% through cost reduction, effective management of key accounts, and introducing business lines; this led to annual growth of 10% in 2013. Enhanced client relationship management and build partnerships as per dnata’s best practices for enhancing business growth opportunities.

Handling all walk in passengers. Issues of agents , Complains and daily Flights