Arnold Arcega Email & Phone Number

Metro Manila, Philippines

- Communication with clients as needed, keeping them aware of incidents. progress, warning them of upcoming adjustments or agreed-upon outages.- Coordinate all support groups to maximize utilization of billable resources.- Escalate service requests requiring Engineer level help; collaborate with the Support Engineers ensure that requests are routed to the appropriate resource, allowing them to be resolved quickly and efficiently.- IT support for technical issues affecting… Show more - Communication with clients as needed, keeping them aware of incidents. progress, warning them of upcoming adjustments or agreed-upon outages.- Coordinate all support groups to maximize utilization of billable resources.- Escalate service requests requiring Engineer level help; collaborate with the Support Engineers ensure that requests are routed to the appropriate resource, allowing them to be resolved quickly and efficiently.- IT support for technical issues affecting Microsoft's core business ,applications and Operating Systems.- Provide basic network technical support, including WAN and LAN connectivity, routers, firewalls, and security systems- Implementation and support for basic remote access solutions, including VPN and Terminal Services.- Monitor remote monitoring and management system warnings notices and reply accordingly via service tickets. Show less

Ncr - National Capital Region, Philippines

System Administrator- Manages multi-platform servers (installation, configuration, administration and security)- Manages the email system, internet service and administers the Company’s website- Microsoft Active Directory Users and Group Management- Contract management and vendor engagement for maintenance and service agreements- Administration and maintenance of the corporate knowledge baseTechnical Support- Provide tier 1 and 2 support for the enterprises’… Show more System Administrator- Manages multi-platform servers (installation, configuration, administration and security)- Manages the email system, internet service and administers the Company’s website- Microsoft Active Directory Users and Group Management- Contract management and vendor engagement for maintenance and service agreements- Administration and maintenance of the corporate knowledge baseTechnical Support- Provide tier 1 and 2 support for the enterprises’ applications, software and hardware, network connection, telecommunications, installation and configuration- Tests/benchmark and provides technical specifications for all IT procurement requests to established criteria and standard performance method- Conducting end-user training and awareness sessions for corporate users- Collaborates with various technical team to create, upgrade, and modify applications being utilized by the end-usersISO 9001:2015 QMS – Secretariat and Internal Quality Auditor- Carry out tasks relative to the implementation and monitoring of the effectiveness of the DFPC Quality Management System (QMS)- Creates Internal Auditing checklists relevant to QMS documents- Conducts QMS auditing to ensure compliance with the ISO standard- Identifies opportunities for improvement and non-conformities in QMSData Privacy Office – Secretariat- Perform tasks and functions relative to the implementation and maintenance of the efficacy of the Republic Act 10173 – Data Privacy Act of 2012- Provide expertise by providing technological means to comply with the DPA of 2012.- Assists in ensuring adherence to the DPA of 2012 across different business areas where data and information are being collected. Show less

Ncr - National Capital Region, Philippines

> Empowering students with IT related knowledge in the field of basic programming and networks

Master Of Science - Ms, Information Technology, 3.91

Bachelor'S Degree, Information Technology, 1.35

Activities and Societies: Cisco Netriders Organization. Supreme Student Council