Arnold Berry Email & Phone Number

Originally, my heart was set on being a creative writer in the gaming industry, but I have always had a love for teaching and technology. Once I found the junction of the two in IT Services, I felt like my calling was finally audible. Working with good people in a challenging environment, Client Services is the perfect environment for me. My ideal role is working with a team to support company staff. I enjoy coordinating projects, designing tools and resources, and I love to train and teach.Below are a few achievement highlights in my current role:▪ Setup and deployed remote learning systems for all classrooms on campus for use during the COVID pandemic.▪ Selected by the University President to found the first Staff Council with 10 others.▪ Only technician present and on-campus for the first 5 months of the COVID pandemic.▪ Regularly requested personally by many department heads around campus (references available upon request).▪ Leader in tickets closed for several years running.▪ Drafted dozens of articles, resources, and guides for education on the public-facing and internal knowledge base using self-taught knowledge of the Adobe software suite (examples available upon request).▪ Redesigned a dysfunctional and non-standardized orientation system for new employees being onboarded.Related proficiencies ranked 1-5, 5 being very proficient.▪ 5 Windows OS▪ 5 Google Workspace Suite▪ 5 Microsoft Office▪ 4 Active Directory (Users and Computers)▪ 5 PC Hardware (internals like CMOS, RAM, BIOS PW jumper, hard drives, and externals like AC adapter ratings, display connections and capabilities, PS2 and USB connections)▪ 4 Audio/Visual Equipment and setup▪ 4 iOS▪ 3 MacOS▪ 2 Physical networking (keystoning, DPT terminating, switch stacks)