Diffused challenging situations using conflict management techniques.Maximized customer engagement and satisfaction by delivering excellent customer service.Organized files to support efficiency and traceability.Prepared timely and accurate financial reporting and analysis.Prepared range of written communications, documents and reports.Developed ongoing programmes using good team communication and collaboration.Engaged with customers to better understand needs and deliver excellent service.Maintained clean, safe working environments to eliminate accident risks.Developed team communications and information for meetings.Managed payroll accuracy using specific checklists and quality review processes.